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Reviews of The Oberoi Grand, Kolkata

5 out of 5
The Oberoi Grand, Kolkata
15 Jawaharlal Nehru Road, Kolkata, West Bengal

Reviews

9.6

Exceptional

Rating 10 - Excellent. 579 out of 706 reviews" "
Rating 8 - Good. 95 out of 706 reviews" "
Rating 6 - Okay. 21 out of 706 reviews" "
Rating 4 - Poor. 8 out of 706 reviews" "
Rating 2 - Terrible. 3 out of 706 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ketaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from sumit on 15 Mar 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

8/10 Good

Tapash

Liked: Cleanliness, staff & service
Ancient need renovation
Stayed 2 nights in Mar 2024
Response from sumit on 13 Mar 2024
Dear Guest, Thank you for choosing The Oberoi Grand. We appreciate the time taken to write this review and share your experience. I have taken note of your feedback regarding the hotel in need of renovation. Indeed, it does and we have carried out a structural assessment of the entire hotel. Renovation plans are in the pipeline and we hope to commence sometime in July. We will be revamping our guest rooms and bathrooms on priority, keeping its original grandeur intact. We will use this opportunity to address the ingress of moisture and air into the hotel which unfortunately is not in our control due to the present age of the building and adds to the mustiness in the guest rooms, particularly in the monsoon months. In addition, we will look at non-carpeted rooms as well. I apologize for any inconvenience caused in this regard. We hope to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sumit, Springfield

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from sumit on 26 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

8/10 Good

Dinesh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property although very nice in the otherwise busy and dirty Kolkata, could do with some renovation. It looks a bit tired. The reception area was very dull. Rooms I think they are going to renovate soon. Breakfast was the highlight with fantastic choice and all the bells and whistles. Staff is the best asset Oberoi has. Ronak at breakfast was a lovely guy and looked after us so well. Thanks Ronak.
Stayed 5 nights in Feb 2024
Response from sumit on 19 Feb 2024
Dear Guest, Thank you for choosing The Oberoi Grand. We appreciate the time taken to write this review and share your experience. Thank you for highlighting that you loved the heritage grandeur of the hotel and the warm personalized service - we deeply appreciate your sentiments and I have shared this with my team. I have also taken note of your feedback regarding the hotel is looking tired and in need of renovation. Indeed, it does and we have carried out a structural assessment of the entire hotel. Renovation plans are in the pipeline and we will be revamping our guest rooms on priority, keeping its original grandeur intact. I apologize for any inconvenience caused in this regard. Thank you also for appreciating Ronak. People are our greatest asset and I have passed on your generous comments to the entire team. We look forward to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Yamini

Stayed 1 night in Feb 2024
Response from sumit on 21 Mar 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel that is within the busy city but still feels somewhat secluded. Staff was all very nice and helpful. Room was cozy and clean. Easy to walk around to some nearby shopping and locations or grab a ride to explore Kolkata.
Stayed 2 nights in Feb 2024
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for appreciating the central location with easy access, transport connectivity and guest room comfort. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Lisa, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

8/10 Good

sharmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This hotel is my favorite in Kolkata. The service is the best ever. But unfortunately the rooms smelled very musty and moldy this time. My husband has ashtma so we had to change room to get a balcony room for the air flow (which they charged), was musty as well! Room#354. We had to turn the AC off and let the natural air flow the whole time by cracking the balcony door open. Maybe it's the particular wing of the hotel since I've stayed there before and didn't have this issue. I think it needs a renovation soon atleast that wing of the hotel. Other than that everything was perfect.
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for your most valued patronage and for always choosing The Oberoi Grand as your preferred hotel accommodation in Kolkata. We appreciate the time taken to write this review on Expedia and share your experience. I am delighted to know that we could all contribute to your stay and make it memorable. Thank you for your encouraging words and comments for the team and the hotel. I have passed on your appreciation to them. I have also taken note of your feedback regarding musty odour in the room and most sincerely apologize for the inconvenience caused to you and especially to your husband. As you would know, The Oberoi Grand is a 125 year old hotel and has been through much transformation and restoration over the decades whilst keeping its heritage grandeur intact. Having said that, I admit the hotel is in need of renovation and we have recently carried out a structural assessment of the entire hotel. We are working closely with a structural engineer and a heritage architect who are assisting us and we hope to commence renovation of our guest rooms and bathrooms in April. We will use this opportunity to address the ingress of moisture and air into the hotel which unfortunately is not in our control due to the present age of the building and adds to the mustiness in the guest rooms, particularly in the monsoon months. In addition, we will look at non-carpeted rooms as well. We hope to welcome you back to The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Fakhrul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Hafizur

Stayed 4 nights in Jan 2024
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Rohit

Stayed 8 nights in Jan 2024
Response from sumit on 12 Feb 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sharmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an oasis in the bustling older part of central Kolkata. It’s very close to Park Street and many major attractions. The area immediately outside has gotten inundated in recent times with hawkers/ street vendors on rather generous sidewalks. It makes walking to Park Street challenging. It didn’t seem unsafe but just too crowded on the sidewalks to take advantage of the central location of Oberoi Grand by foot.
Stayed 3 nights in Dec 2023
Response from sumit on 29 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. It was such a pleasure to have you stay with us. We appreciate the time taken to write this review and share your experience. Thank you for appreciating our people and the hotel, its heritage grandeur coupled with our warm personalized service, the central location and close proximity to most attractions. Your sentiments for the people is indeed very encouraging. The team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I have shared your sentiments with them. With regards to the hawker situation outside the main arcade of the hotel, it has become a challenge especially with the ongoing festivities and shoppers. I apologize for the inconvenience this would have caused you. We have been speaking with the relevant authorities in this regard and remain hopeful that necessary interventions would transpire soon. We value your patronage and so look forward to welcome you back. The team and I remain at your disposal always. Wishing you and your loved ones a wonderful, prosperous and bright 2024! Best regards, Mayan Dhawan, General Manager.

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from sumit on 2 Jan 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sukla

Stayed 3 nights in Dec 2023
Response from sumit on 17 Jan 2024
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Hari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Great service. Genuine & authentic in the way they care for the guests. Had a fantastic time.
Stayed 4 nights in Dec 2023
Response from sumit on 26 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. It was such a pleasure to have you stay with us. We appreciate the time taken to write this review and share your experience. Thank you for appreciating our hotel and our people - their warm personalized service from the heart. Indeed, the team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I have shared your sentiments with them. We look forward to welcome you back and remain at your disposal always. Wishing you and your loved ones the peace and joy of this festive season. With best regards, Mayan Dhawan, General Manager

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all round .
Stayed 4 nights in Dec 2023
Response from sumit on 26 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Aunul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extraordinary customer services from all departments. Gratuities to individuals are not encouraged and hence all staff are motivated at the same level, At the end of a stay customer pays any gratuities as deemed fit.
Stayed 5 nights in Dec 2023
Response from sumit on 26 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence through warm, personalized service. Thank you for highlighting that you loved the grandeur of the hotel, our warm, gracious hospitality, food and guest room comfort. Thank you also for appreciating our central tipping policy. We value your patronage and eagerly look forward to welcome you back in the future. The team and I remain at your disposal always and I have shared your appreciation with them. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Rosalind

Stayed 3 nights in Dec 2023
Response from sumit on 26 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Rajesh kumar

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from sumit on 12 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Naved

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from sumit on 12 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Klaus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an Amazing Old Grand hotel. If you can afford it, I would definitely stay here. The service is 6-star. One of my favorite hotels in the whole wide world. Highly recommended!
Stayed 4 nights in Nov 2023
Response from sumit on 7 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. It was such a pleasure to have you stay with us. We appreciate the time taken to write this review and share your experience. Thank you for appreciating our people and the hotel, its heritage grandeur coupled with our warm personalized service. Indeed, the team undoubtedly is what makes our hotel and we are extremely happy that we could all contribute to your stay and make it memorable. I have shared your sentiments with them. We look forward to welcome you back and remain at your disposal always. Wishing you and your loved ones the peace and joy of this festive season. With best regards, Mayan Dhawan, General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel and worth spending the money if you’re able. Very helpful staff, great breakfast buffet, rooms cleaned sometimes twice a day!, and a good location. Sometimes quite noisy but that’s not the hotel’s fault or responsibility. This is a great place to come back to after a long day walking the wonderful, crazy streets of this truly great city. Security staff at the gate really don’t need to salute guests.
Stayed 2 nights in Nov 2023
Response from sumit on 7 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand and for your valued patronage. It was wonderful to have you stay with us. We appreciate the time taken to write this review and share your experience. Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. We are extremely happy that we could all contribute to your stay and make it memorable. Thank you for your generous appreciation for the hotel – its heritage grandeur, guest room comfort – clean and spacious, central location and our warmth and gracious hospitality. This truly means so much to us and I have taken the liberty to pass on your sentiments to my team. I have noted your feedback regarding the noise from the streets outside and apologize for the inconvenience this would have caused you. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

6/10 Okay

Tripti

Stayed 1 night in Dec 2023
Response from sumit on 7 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Nick

Stayed 1 night in Dec 2023
Response from sumit on 7 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Chhandosi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical property
Stayed 1 night in Dec 2023
Response from sumit on 5 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Ritaban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I stayed in Kolkata.
Stayed 14 nights in Nov 2023
Response from sumit on 5 Dec 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Goutam

Stayed 2 nights in Nov 2023
Response from sumit on 20 Dec 2023
Dear Guest, Thank you for choosing The Oberoi Grand, Kolkata. It was an absolute pleasure to have you stay with us and thank you also for taking out time to share your experience with other guests on this platform. It truly means a lot to us. I am so glad you had a comfortable stay and enjoyed our warm gracious hospitality. We value your patronage and look forward to welcome you back in the future. The team and I remain at your disposal always. Thank you. Best regards, Mayan Dhawan, General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
Amazing stay. Excellent iconic hotel with staff to match. Cannot be faulted on anything
Stayed 4 nights in Oct 2023
Response from sumit on 2 Nov 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence through warm, personalized service. Thank you for highlighting that you loved the grandeur of the hotel, our warm, gracious hospitality, food and guest room comfort. We value your patronage and eagerly look forward to welcome you back in the future. The team and I remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Taryn

The Oberoi is a peaceful oasis in the middle of bustling chaos. The hotel itself is a beautiful heritage complex and the staff are amazing and attentive. The beautiful outdoor pool just tops it off. It was the best end to my short stay in India.
Stayed 2 nights in Oct 2023
Response from sumit on 2 Nov 2023
Dear Guest, Thank you for choosing The Oberoi Grand and for your valued patronage. It was wonderful to have you stay with us. We appreciate the time taken to write this review and share your experience. Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. We are extremely happy that we could all contribute to your stay and make it memorable. Thank you for your generous appreciation for the hotel – heritage grandeur, our swimming pool surrounded by a palm fringed courtyard and quadrant garden. I have passed on your sentiments to my team. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron. Head concierge is brilliant at his job. All staff excellent
Stayed 3 nights in Oct 2023
Response from sumit on 27 Oct 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. Thank you for your appreciation for Aaron. I am glad he went the extra mile to ensure you were looked after. I have passed on your comments to him. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023
Response from sumit on 25 Oct 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

8/10 Good

Annu, Chaguanas

Liked: Cleanliness
The quality of service from the staff compensated for the poor general condition of the property and it’s awful environment.
Stayed 5 nights in Oct 2023
Response from sumit on 25 Oct 2023
Dear Guest, Thank you for choosing The Oberoi Grand. It was a pleasure to have you stay with us. We appreciate the time taken to write this review and thank you for sharing your experience. I am delighted to know that you loved the warm personalized service provided by the team. I have also taken note of your feedback that the hotel is in need of renovation, The Oberoi Grand is an iconic 125 year old hotel and has been through transformation and restoration over the years. We did have renovation plans that we had to put on hold during the pandemic. However, as shared with you, we have recently carried out a structural assessment of the hotel. We plan to commence renovation in April with our priority first being guest rooms and bathrooms followed by the interior and exterior façade of the hotel. Also with regards to the hawker situation outside the main arcade of the hotel, due to the ongoing festivities and shoppers, it does get challenging and I apologize for the inconvenience this would have caused you. We have been speaking with the relevant authorities in this regard and remain hopeful that necessary interventions would transpire soon. We value your patronage and look forward to welcome you back. Best regards, Mayan Dhawan, General Manager.

6/10 Okay

Iqbal

Stayed 4 nights in Oct 2023
Response from sumit on 13 Nov 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sanjay

Stayed 2 nights in Oct 2023
Response from sumit on 7 Nov 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
The Oberoi Grand is lovely in and of itself. It's located nicely in Kolkata as well. But what made my visit was the staff, who were interested in my comfort and in what I was seeing in town. They made my trip!
Stayed 3 nights in Oct 2023
Response from sumit on 19 Oct 2023
Dear Guest, Thank you for choosing The Oberoi Grand and for your valued patronage. It was wonderful to have you stay with us. We appreciate the time taken to write this review and share your experience. Indeed, Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. I am extremely delighted to know that we could all contribute to your stay and make it memorable. Thank you for your generous appreciation for the hotel, its central location, guest room comfort and our people. I have taken the liberty of sharing this with my team. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

NIRMALYA, CINCINNATI

Business traveller
Liked: Amenities
Overall ambiance and location
Stayed 1 night in Oct 2023
Response from sumit on 19 Oct 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home in Kolkata. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heritage property well maintained classic furniture personalised welcome and cordial reception great breakfasts and choices of food options great staff service good spa experience good view from room comfortable bed we recommend this property
Stayed 2 nights in Sep 2023
Response from sumit on 13 Oct 2023
Dear Guest, Thank you for your valuable time and encouraging review. I feel so privileged that you chose to share your experience with other guests on Expedia. Nothing gives me more pride than knowing that the team lived up to your expectations and delivered a memorable stay and experience through personalized service from the heart. Indeed people are our key assets and I am fortunate to have a dedicated team who go the extra mile to create lifelong bonds and ensure that every interaction is a step to build a personal connect with every guest. Thank you for your sentiments and this recognition. I have passed on your compliments to the entire team. Thank you also for appreciating the grandeur of this 125 year old iconic hotel offering an oasis of calm right in the middle of the city. Our chefs are thrilled to know that you loved the food and various options. We value your patronage and my team and I look forward to welcome you back to The Oberoi Grand. We remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Chandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel in the heart of Kolkata is a refugee and sanctuary, part of the charm and majesty that makes the City of Joy a destination of choice for many travelers heading to India. Staff are warm, genuine, thoughtful, and always add a personal touch to my stay. The Spa at the Oberoi has exceptional massages. Highly recommend.
Stayed 2 nights in Sep 2023
Response from sumit on 5 Oct 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am so happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and thank you for your appreciation and recognition of the team – their attentiveness and genuine desire to delight our guests. I am fortunate to have a team who go the extra mile to create memories for our guests and build a lifelong bond with them. Thank you also for appreciating the hotel, its grandeur and old world charm coupled with modern amenities offering a comfortable stay to all our guests. We deeply value your patronage and hope to welcome you back. The team and I remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Bhavesh

Stayed 1 night in Sep 2023
Response from sumit on 25 Oct 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Vinod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay in Kolkata
Convenient, comfortable,
Stayed 1 night in Sep 2023
Response from sumit on 27 Sept 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand, Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Mitali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Right in the middle of the city .Convenient if you are there for work. Hotel is well maintained with very courteous staff. Hotel is a quiet and peaceful oasis in the middle of all the hustle and bustle.
The pool area
Stayed 10 nights in Sep 2023
Response from sumit on 26 Sept 2023
Dear Guest, Thank you for choosing The Oberoi Grand and for your valued patronage. It was wonderful to have you stay with us. We appreciate the time taken to write this review and share your experience. Indeed, Oberoi Hotels and Resorts are synonymous the world over for their blend of service, luxury and quiet efficiency at the hands of well-trained staff and the team undoubtedly is what makes our hotel. I am extremely delighted to know that we could all contribute to your stay and make it memorable. Thank you for your generous appreciation for the hotel and our people. I have taken the liberty of sharing this with my team. Happy guests is the greatest source of motivation for us and we so look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Arijit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old world charm. Lovely staff and very clean rooms, albeit old rooms, but large.
Stayed 14 nights in Sep 2023
Response from sumit on 18 Sept 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you loved the old world charm, heritage grandeur, guest room comfort and personalized service all ensuring you had a comfortable stay. I am glad we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from sumit on 18 Sept 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Timothy

Liked: Amenities
There is no superlative to describe my stay. To say that it was exceptional is an understatement from the time I arrived until the time I left. Each and every single member of staff treated me as if I was a special member of their family. Every conceivable thing that I needed was accommodated- indeed they were proactive to provide me service which i didn’t realise i needed. It was a perfect stay and I was very sad to leave. That pool is amazing. I thank each and everyone of you for a very comfortable stay.
Stayed 2 nights in Sep 2023
Response from sumit on 15 Sept 2023
Dear Guest, Thank you for your lovely review. It was an absolute pleasure to have you stay with us and thank you for taking out time to share your experience with other guests on this platform – it truly means a lot to me and my colleagues. Thank you for your generous comments for our people and the hotel. This is your home and extended family in Kolkata and I am delighted we were able to live up to your expectations and to our promise of service excellence. I feel fortunate to have a team who follow the values of our organization and who inspire each other to place the needs and wellbeing of our guests above everything else. The credit for personal attention, warmth and genuine care comes from their passion to serve our guests and I am glad they came together to make your stay memorable. I have taken the liberty to pass on your sentiments to the team and those you have recognized by name. We cannot wait to welcome you back and remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Sheryl

Stayed 1 night in Sep 2023
Response from sumit on 5 Oct 2023
Dear Guest, Thank you for choosing to stay at The Oberoi Grand Kolkata. I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Arindam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from sumit on 8 Sept 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. It was a pleasure to have you stay with us and I am happy to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back sometime soon. The team and I remain at your disposal always. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Arif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oberoi Grand
Exceptional hotel with exceptional staff. Great experience all the way round.
Stayed 12 nights in Aug 2023
Response from sumit on 31 Aug 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence in terms of guest room comfort, amenities, food and personalized service. Thank you also for appreciating the central location. I have taken the liberty to pass on your comments to the team. It will be a tremendous source of inspiration for them. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is exceptional but the property is a bit tired in the foyer & could do with a bit of a facelift. Other than that there is nothing I would have wanted to change. It’s a heritage property which is well looked after.
Stayed 6 nights in Aug 2023
Response from sumit on 30 Aug 2023
Dear Guest, Thank you for choosing to stay with us. The Oberoi Grand is a 125 year old iconic hotel and I am happy to know that you loved the exceptional service provided by the team and that they made every effort to ensure you had a comfortable stay. Indeed, the team works very hard to maintain the original grandeur of the hotel. We do realize that the hotel is in need of renovation and we already have plans to commence renovation in April next year. We will be renovating our guest rooms on priority and then the inner and outer facade of the hotel. We value your sentiments and look forward to welcome you back to your home in the future. The team and I remain at your disposal. With best regards, Yours sincerely, Mayan Dhawan, General Manager

10/10 Excellent

mirza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from sumit on 30 Aug 2023
Dear Guest, Thank you for choosing The Oberoi Grand Kolkata. I am so delighted to know that you had a comfortable stay and that we were able to live up to your expectations and to our promise of service excellence. We value your patronage and look forward to welcome you back to your home at The Oberoi Grand. With best regards, Yours sincerely, Mayan Dhawan, General Manager

8/10 Good

Neil, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel. I liked the well appointed pool and extensive bespokke buffet breakfast menu options The staff and kitchen are super attentive. The housekeeping can be intrusive and it is not the most relaxed environment, sometimes overly fussy. I cannot fault the quality and attention to detail. Their standards are high and it is a luxurious haven away from yhe noise and bustle of Kolkata. I found myself wondering though, what was more important theiir rules or the needs of their guests? Iam glad I stayed there. Ido believe it is the best hotel in Kolkata but yhey need to chill a bit
Stayed 7 nights in Aug 2023
Response from sumit on 30 Aug 2023
Dear Guest, Thank you for choosing The Oberoi Grand and for giving us an opportunity to serve you. Thank you for taking out time to share your feedback and experience with other guests on Expedia. Your feedback is important as we endeavour to offer our guests the highest levels of service and standards and I most sincerely apologize for the inconvenience caused to you due to over-service by the housekeeping team. We will sensitize the team and retrain them on offering personalized yet unobtrusive service. I am confident you will see a marked improvement in this regard. Thank you for your honest feedback which will allow us to work on areas of improvement. On a happier note, I am so delighted to know that you loved swimming pool, breakfast offering and guest room comfort. Thank you also for appreciating our people. I am glad they went out of their way to look after your comfort. This is your home and the team and I look forward to welcome you back. We remain at your disposal always. Best regards, Mayan Dhawan, General Manager