4/10 Poor
David
Travelled with family
31 Jul 2023
Liked: Cleanliness, staff & service
Aww mannn.... I am so bummed to write this one. I've stayed here a couple times before and it has been a good place to be.
So on the plus side: I think the staff had a great attitude, yet had their hands tied. I believe they did their best with what they had to work with.
Also, the bed was super-comfortable!
Okay, now I've got to post the bad ones...
When we got in, there were two bath cloths, two hand towels, and a floor mat towel. There were no body towels.
I called in the morning and asked for towel service, and was asked to bring my dirty ones down to them... not a big ask in itself, especially in these weird staffing times.
They apologized for not having any towels at the time, and the GM went into the laundry room to try to find what he could find (again - the staff's efforts were 5 stars!).
I told them not to worry, that they could bring them when housekeeping got to the room.
Well.... it appears that housekeeping never got to the room...
...and neither did my towels... a bad surprise to get at about 10pm.
The explanation I got was that their towel person had not come by that day and they were out of supplies. They said they'd see what they could find and would let me know. No further communication, but I also didn't expect a couple towels to appear that late at night.
There also wasn't a remote for the TV, but that was far minor to not being able to shower that night or in the morning... and no towels is a biggie
(but yes, I'd stay there again!)
David
Stayed 2 nights in Jul 2023