I had a booking confirmation on hotel.com
I've arrived after midnight from the airport
After waiting 30min outside in the cold with my 11 years old daughter, the receptionist finally opened the door, he looks rude from the 1st look, i showed him my booking confirmation, he done some mucking around with his computer he goes no mate we don't any booking, i said ok give me a room anyway, he goes no we are fully booked, i said did you give my room to somebody else, he goes no mate and you have to leave now, anyway I had to spent the night with my 11 years old daughter in a petrol station car park
By the way i called the police they didnt turn up after 2 hours waiting