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Reviews of Hotel Resorpia Hakone

3.5 out of 5
Hotel Resorpia Hakone
1320-1239 Gora, Hakone-machi,, Ashigarashimo-gun, K, Hakone, Kanagawa Prefecture

Reviews

8.0

Very good

Rating 10 - Excellent. 91 out of 292 reviews" "
Rating 8 - Good. 140 out of 292 reviews" "
Rating 6 - Okay. 46 out of 292 reviews" "
Rating 4 - Poor. 7 out of 292 reviews" "
Rating 2 - Terrible. 8 out of 292 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had its own onsen and offred private dining. They had a buffet breakfast.. japanese and continental.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for anyone who needs a peaceful rest!
Location a little hard to find as we drove. Surrounding was peaceful & quiet but problem was the area became extremely dark and quiet at night with hardly any shops open for dinner. For those which are open, the dining place is small with few seats which meant certain waiting time is required. Nearest convenient store is 5mins drive away from hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Evelyn oikam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Angan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone review
The grand spa was very good
Stayed 1 night in Jul 2019

8/10 Good

Munkhjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, lovely onsen baths. Room was spacious and ideal for our small family. Lovely helpful staff. Would stay again.
Stayed 3 nights in Mar 2019

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for relaxation
Had a great comfortable stay. The new annex was updated and clean. The breakfast was amazing, with Japanese and western selections. The onsen was a bit small, but not crowded if you go during the week.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Very nice hot spring, poor breakfast, room have weird smell, couldn’t sleep well both nights.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel
Nice clean hotel with hot spring on site, family room we stayed was spacious.
Stayed 2 nights in Dec 2018

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service but location not ideal
Location was difficult to get to and the station near by was under consturction for upgrades so getting around was tough without a car. Even with a car the drive up and down the slopes in the dark at night was interesting... The rooms and service were great but I would choose a better location next time.
Stayed 3 nights in Dec 2018

8/10 Good

Hank, Calgary

Hotel is very nice and clean. The breakfast buffet offers a good variety of Japanese items and standard selection of western cuisine (i.e. eggs, sausage, bacon and toast/bread). Two observations that I'd like to share about staying here. For most people, access to this hotel will be via the Gora tram. Per the schedule that I had the last train heads up past this hotel at just after 7:00 pm. After that, you are stuck either walking uphill a ways (which can be difficult if you have older people within your party) or taking a taxi. Need to also remember that the tram station for this hotel is not connect so need to make sure you get off on the correct side (the right if going up hill). Second observation is that restaurants in the main Gora town site seem to either be open for lunch (close by 3:00 pm) or dinner (open @ 5:00 pm or later). Dining options in general seem to be limited. Issue is that if you plan to ride the tram at end of day, this will dictate when you need to have dinner which will determine how much venturing you can do. Otherwise, you will be limited to dining at the hotel which is fine as the food is excellent but just pricey. Again no issues with the hotel itself however, if I were to visit Gora again, I'd probably look to stay around the main town site at the bottom of the tram or just stay in Hakone Yumoto. Also, Gora is extremely busy even during the weekday. The tram is packed when riding from the bottom up. Be careful if you are carrying luggage.
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Room comfort
Very thin room walls that you can hear noises from the next room.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Typical
Nice hotel but if you are looking to include the buffet dinner do not book on this site. Booking only references “half board”. No explanation is offered as to the meaning of this. In short in means dinner and breakfast are included but not the buffet dinner.
Stayed 2 nights in Mar 2018

10/10 Excellent

Naoki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service & Food.
All the employees are very well trained and the service is polite and excellent. Their food especially dinner is way above what you expect from the way the hotel looks (small & a little bit drab). Even morning buffet is the best I have ever had. However, nothing is perfect. there was a mistake on their side and two single rooms became one double bed. They offered another single room after my complaint but a smoking room. It looked OK when I went to the room after dinner but once I opened the closet, it was like a Pandora's box. They did not spray deodorant in the closet. I moved to another room but next morning.
Stayed 3 nights in Nov 2017

8/10 Good

tona, sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in Naka Gora. The shuttle from Gora station was wonderful otherwise the hike up the driveway and stairs is a little tiring with luggage. Hotel is in a quiet location close to Ropeway. Only downside is nowhere to eat except in the hotel.
Stayed 2 nights in Nov 2017

10/10 Excellent

Joseph Anthony Aure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great staff
The grand spa was wonderful. The staff during our stay was excellent both for the restaurant and the staff through out the hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Chris, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and good location to explore
Great service from hotel staff. Good rooms although bathroom a little unusual (like a large capsule) but still very functional. Good facilities in the hotel and restaurant was particularly great with excellent service.
Stayed 1 night in Sep 2017

10/10 Excellent

Haddar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superior service
Although I had problem with the dinner choice as our dinner was Japanese food which as Muslim was difficult for us to eat because it was not halal food (No pork, and no alcohol) , but the hotel tried their best to cooke what is suitable for us. I was very happy with their service, and great hospitality
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family of 5 stayed at the newer annexe wing. It was serene and quiet. Although they did not provide yukata for the kids in the room, we managed to get them from the reception. Very pretty! The onsen was good, we went during dinner time and almost had the entire area to ourselves. There was an arcade and kids play area too. Other than welcome drinks, do also ask for the late night dining menu (ramen, dumplings, nuggets, fries) if you are not booking dinner with the hotel.
Stayed 1 night in May 2017

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and Hot spring
The hotel is near to Tozan tram station, the hotel is quite big and it nice. Inconvenient for any near by convenience stores.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel in Hakone
We had a great stay Resorpia Hakone. After initially booking another hotel for our trip to Hakone/Gora, then finding it unsuitable (dirty, smoking room, etc.), we gladly welcomed the clean, friendly Resorpia hotel. It was extremely clean and the staff was accommodating. The only negative is that there is only Wifi in the hotel lobby, not in the rooms. Overall a great hotel to stay at while in Hakone!

8/10 Good

shinny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good for relax and the hotel is quite old but it clean and

8/10 Good

Mei Wei Jenny

Liked: Cleanliness, property conditions & facilities
The hotel offers both indoor and open air hot baths. It is also near to Shin-Gora station, for those who are interested to go to Owakudani. A flipside is that there is no WIFI in the room. WIFI is only available in the lobby area.

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
A Really Enjoyable Stay in Hakone
Nicely maintained hotel close to transport, with spacious and comfortable rooms. We really enjoyed our stay here in Hakone, and our accommodation was very pleasant. Positives were that it was right next to the cable car station, had a nice breakfast included (with a combination of Japanese and Western options) as well as the free shuttle bus to and from Gora station. The only minor downsides were that there was no wifi in rooms however it was available in all common areas so wasn't really a problem. As stated the driveway is very steep so wouldn't recommend getting the cable car the nearest station and walking to the hotel if you have heavy luggage. Your best bet is just to go to Gora station and get a quick taxi up the mountain to the hotel. For under 800¥ (under $10AUD) it is totally worth it, plus taxis frequent Gora station often. Overall we had a really pleasant stay here, also the staff were all lovely and really helpful in navigating your way around Hakone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

LUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone
Room is nice and cosy and near Gora Station. But no potter on weekends. The slope to hotel is very steep. Thank God that we requested shuttle van to bring us to Gora Station.

10/10 Excellent

Carol, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation while in Hakone
Hakone was a highlight of our holiday in Japan! Part of this was because of the excellent service we received at the Resorpia. Our expectations were exceeded! We had dinner in the hotel the two nights we stayed there and before they took our order, they asked if we had any food allergies. I mentioned that I had an allergy to corn which is a very common ingredient in Asian cooking. They took painstaking effort to ensure that there were no corn products - of which I sincerely appreciated. The next evening when we booked our dinner, they confirmed they would prepare a corn-free meal for me. I didn't have to say a word. The meals were fabulous - albeit pricey. The hotel was spotlessly clean and although our room was not luxurious, it was certainly adequate. The only thing that was a bit odd was the bathroom. Every time I stepped into it, I felt like I was on a cruise ship. It was that small and prefabricated like on a ship. It did the trick though and had one of those fancy high tech toilets so who am I to complain! The location was very convenient to local transportation and all of the top tourist sites. I would return in a heartbeat.

8/10 Good

Martin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel as a base to see Hakone area
Overall a reasonable hotel that clearly targets the 'eastern' rather than the 'western' traveler. Whilst we are pretty fit (for our ages - 65 and 70), less able visitors would be dependent on the hotel bus timetable as the very close cable car train station stop is a very steep incline to the hotel. Nevertheless, we stayed a very enjoyable 3 nights here.

8/10 Good

Monalisa, Singapore

Liked: Cleanliness, staff & service
There is a long slope going up the hotel and we didn't know that there is an intercom to call the hotel to help with our luggage. It would be great if the sign is more noticeable. We ended up walking up and trying to catch our breath at the lobby. Our tatami room is big, great for family. My husband got to use the indoor onsen which was refreshing.

8/10 Good

Suz, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hakone was a lovely area to visit. The onsen was enjoyable and included an outdoor area

6/10 Okay

Geok Tin

Disliked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel has many rules such as don't bring food or drinks to hotel, people have tattoo can't use hot spring. If you have tattoo or you like to buy some drinks from outside. Think about it before you book the hotel.

10/10 Excellent

nawaporn, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there for 2 night. Really good staff.

6/10 Okay

Verified traveller

Decent hotel for the price with a nice new wing
Good breakfast and onsen. Nice rooms in the new wing, location not super convenient but ok.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew, Houston

Liked: Cleanliness, staff & service, room comfort
Good value hotel in Gora with Excellent Service
This is my second time at this hotel within 12 months since it is conveniently located in Gora in the center of the 1/2 of the attractions of Hakone. Service at the front desk, onsen, and restaurants are excellent. The staff speak good English and are very courteous. The rooms in the annex building have been completely remodeled and are very nice. Please note that there is a free shuttle bus from Gora train station to the hotel. This is particularly important, since the hotel is located on a hill and there is a steep walk from the Naka-Gora cable car station to the Resorpia Hotel. There are only two negative items that need improvement: (1) Wi-fi is only available in the lobby and lounge in the main building and (2) There are on ramps from hotel entrance to the lobby, just a set of 9-12 step stairs. I hope Resorpia will renovate the wi-fi so that will be available on all floors and to add a ramp from the hotel entrance to the lobby for guests with luggage.

10/10 Excellent

Mitchell, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a fantastic time at Resorpia. I highly suggest getting the Dinner/Breakfast plan for your stay. It was convenient, delicious and you get to where your Yukata throughout the hotel property, so dining is also very comfortable. The hot springs are a nice little oasis to come back to at the end of the day and the rooms are very clean and modern, albeit the bathrooms are very tiny.

8/10 Good

ming, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel up high
Nice hotel with hot spring. Clean. Good service. Difficult to find. Restaurant expensive but not that good.

8/10 Good

Lee, Shaker Heights, Ohio, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Up a Hill
Aside from the steep driveway leading to the entrance (difficult to climb from the closest cable car stop when the courtesy bus is unavailable late in the day) and the hotel's relative isolation from restaurants and shops, a pleasant place to stay - and the late night bar menu does offer less expensive dining options. We enjoyed the diverse family-oriented crowd and the mountain side setting is lovely.

8/10 Good

MEI HUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vasu, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hot springs are good.
The hotel is good, conveniently located next to cable car station.

8/10 Good

ccc, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
it is quite a nice hotel (western ) and yet can feel and experience traditional japanese culture with hot springs. The location is near tram station but it takes a 5 mintue walk up to a very steep slope. My luggage was damaged( the troller wheel) due to pulling from downside and the ground is not flat .....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great retreat
Great, spacious and friendly staff.......................