Front of property – evening/night

Reviews of TIME Grand Plaza Hotel, Dubai Airport

4 out of 5
TIME Grand Plaza Hotel, Dubai Airport
Damascus Road Al Qusais, Near Dubai Airport Free Zone, Dubai

Reviews

8.4

Very good

Rating 10 - Excellent. 192 out of 426 reviews" "
Rating 8 - Good. 166 out of 426 reviews" "
Rating 6 - Okay. 32 out of 426 reviews" "
Rating 4 - Poor. 13 out of 426 reviews" "
Rating 2 - Terrible. 23 out of 426 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Farhan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast is nice. The hotel maintains a high level of cleanliness. The only drawback is the location, however with a metro station just a 10-minute walk away, exploring Dubai becomes convenient. Overall, extremely satisfied with my stay
Stayed 4 nights in Mar 2024
Response from Time Grand Plaza Hotel on 12 Mar 2024
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youSOHA METWALLYGENERAL MANAGER

8/10 Good

Janice

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff
Stayed 2 nights in Feb 2024
Response from Time Grand Plaza Hotel on 5 Mar 2024
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youSOHA METWALLYGENERAL MANAGER

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendliness of the workers and hospitality. I would recommend this place to my friends and family, and I will be back there, to stay when I’m back in Dubai.
Stayed 7 nights in Feb 2024
Response from Time Grand Plaza Hotel on 12 Mar 2024
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youSOHA METWALLYGENERAL MANAGER

10/10 Excellent

mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
New and comfy.
Stayed 2 nights in Oct 2023
Response from Time Grand Plaza Hotel on 16 Oct 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youTime Grand Plaza Management.

6/10 Okay

Firas

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Subpar.
Stayed 2 nights in Oct 2023
Response from Time Grand Plaza Hotel on 16 Oct 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youTime Grand Plaza Management.

8/10 Good

Hashim

Stayed 1 night in Oct 2023
Response from Time Grand Plaza Hotel on 10 Oct 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youTime Grand Plaza Management.

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Time Grand Plaza Hotel on 3 Oct 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank you

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great!
Stayed 1 night in Sep 2023
Response from Time Grand Plaza Hotel on 3 Oct 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank you

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Time Grand Plaza Hotel on 23 Sept 2023
Dear Valued Guest,Thank You for review.Time Grand Plaza Hotel.

8/10 Good

Mohindrakumar

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Time Grand Plaza Hotel on 23 Sept 2023
Dear Valued Guest,Thank You for review.Time Grand Plaza Hotel.

8/10 Good

Faisal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Time Grand Plaza Hotel on 23 Sept 2023
Dear Valued Guest,Thank You for review.Time Grand Plaza Hotel.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
The hotel staff were very friendly and the cleaning team specifically Faisal
Stayed 5 nights in Aug 2023
Response from Time Grand Plaza Hotel on 20 Aug 2023
Dear Valued Guest,Thank you so much for taking the time to review Time Grand Plaza, One of the pleasures of my job is sharing guest feedback with the team am so happy that you enjoyed Your Stay, and we were able to provide you with a great stay. I hope you will return soon.Thank youTime Grand Plaza Management.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
Always a great experience...location is very convenient
Stayed 2 nights in May 2023
Response from Time Grand Plaza Hotel. on 7 May 2023
Dear Valued Guest,Thanks For You Feedback.

10/10 Excellent

Shamshad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was alright the breakfast buffet was grand and
it was alright the breakfast buffet was grand and lavish.
Stayed 3 nights in Mar 2023
Response from Ayman Gharib on 11 Mar 2023
Dear Shamshad,Thank you so much for taking the time and writing reviews about your experience at our hotel during your recent stay, We are very glad to read that you enjoyed your stay and you like the breakfast quality.Our aim is to provide an amazing experience to our guests and we are glad that you enjoyed your stay.Once again, we thank you for your kind feedback and we look forward to welcoming you back soon.Kind Regards,Ayman GharibCluster Area General Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Ayman Gharib on 28 Feb 2023
Dear Rick,Great to receive your 10/10 rating! we are happy that you were pleased with TIME Grand Plaza Hotel and we certainly look forward to welcoming you again in the future.Kind Regards,Ayman GharibCluster General Manager

10/10 Excellent

Oswald A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Good stay with no complaints, great service, friendly staff, good location, near stores, restaurants and food markets, also metro station within a ten minutes walk. Hotel also has a good restaurant with delicious breakfast, lunch and dinner menus. Edgar, was very helpful concierge as well as housekeeping staff and front desk staff. Overall it was a good, well spent time.
Stayed 9 nights in Jan 2023
Response from Ayman Gharib on 9 Feb 2023
Dear Oswald,I am delighted that you had a positive overall stay with us, finding quality in our service standard. Our Hotel location is very ideal for guests who don't want to get into a traffic jam and it is quite reachable to all the main attractions of the city such as a nearby Metro station, Dubai Int, Airport, and City center, etc.We appreciate your kind words about our colleagues, especially Edgar the same will be shared with Them, which for sure will make them very motivated.Thank you once again and we will be looking forward to seeing you soon at TIME Grand Plaza Hotel in the near future. Best Regards,Ayman GharibCluster General Manager

10/10 Excellent

Miranda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an amazing area, full of supermarkets that were easy to get to and it’s not a far walk from the metro station. The room was comfortable, the only part that sucked about the room was the bathroom it was quite old it’s obvious that the hotel was built in 1970s or something and then refurbished. It was a small bath but nice. The water was brownish, that happens in old pipes sometimes. It’s not harmful for your body. The food was AMAZING. Very good breakfast. Lots of choices and top service. Checkout was fast. Will come again.
Response from Ayman Gharib on 20 Feb 2023
Dear Miranda,Thank you for taking the time to share your review of our hotel. I am delighted that we made your stay memorable enough to deserve the rating which you have shared with us. I am very pleased that you found our breakfast items as per your expectation, room and ambience of the hotel suits on your liking and helpful team member. However, Please accept my sincere apologies for any inconvenience caused in regards to the points which you have raised in your comments . Rest assured that these matters will be discussed with the relevant and will be addressed as soon as possible.Kind Regards,Ayman GharibCluster General Manager

10/10 Excellent

Sami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good property and customer service. Only con, there was a leak in the silicon of bath plexiglass which poured water on the ground.
Response from YOUSSIF MOHAMED on 8 Dec 2022
Thank you so much for taking the time to write a review. I was very happy to read that you enjoyed at the Hotel and will certainly let the team know that they hit the mark there.We take the feedback very seriously as it is extremely important to us. We discuss leak in the silicon of bath plexiglass with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future so that you can experience the Hotel that you loved.It would be our pleasure to see you again. Thank you

10/10 Excellent

Shazia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Staff were great. The breakfast, food and service was excellent. Rooms are very big. Will definitely be staying there again and highly recommend.
Stayed 7 nights in Nov 2022
Response from General Manager on 16 Nov 2022
Dear Valued Guests, Thank you for sharing your feedback with the Expedia Community. I am very pleased that you had a good stay with us and I am very proud to read that you have described our team members as very great. I will be sure to thank the team personally for their continued commitment to driving excellence and we look forward to welcoming you back for another visit in the not so distant future.Kind Regards, Ayman Gharib

8/10 Good

Mohamud

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is located in an area where there is a lot of restaurants shops extra
Stayed 1 night in Oct 2022
Response from YOUSSIF MOHAMED on 13 Nov 2022
Dear Mr. MohamedI am so thrilled that you had a great stay with us and took the time to share your feedback We truly appreciated.We hope that you will return to TIME Grand Plaza when you are back in town for more unforgettable experience in ( Dubai )Sincerely

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay on way to South Africa.
It was a good location for the airport. You had to get 2 metros into the centre of town while it was simple to change metro it took a little bit of time. Metro come about every 3 minutes. Metro v close to hotel. Staff were v friendly. Hotel v clean. Swimming pool lovely.
Stayed 3 nights in Oct 2022
Response from YOUSSIF MOHAMED on 13 Nov 2022
Dear Ms. AnneI am so thrilled that you had a great stay with us an took the time to share your feedback We truly appreciated.We hope that you will return to TIME Grand Plaza when you are back in town for more unforgettable experience in ( Dubai )Sincerely.

10/10 Excellent

Faisal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from General Manager on 16 Nov 2022
Dear Faizal, Thank you for your rating and we hope you were pleased with your stay at TIME Grand Plaza Hotel ! We look forward to your next return soon.Warm regardsAyman Gharib

8/10 Good

Syed SIRAJ

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Location and service is good cleaning is average
Stayed 1 night in Jul 2022
Response from General Manager on 16 Nov 2022
Dear Syed, Thank you for sharing your comments on Expedia and it is truly rewarding to know that you continuously enjoy your visits to TIME Grand Plaza Hotel Kind regards, Ayman Gharib

6/10 Okay

chawki, east rutherford

Travelled with family
Liked: Cleanliness, staff & service
Th e place was ordinary but clean. The surrounding area not so much. It was a nice stay and big value for the money. If you're looking for an upscale hotel this is not it.
Stayed 1 night in Jul 2022
Response from The Management on 2 Sept 2022
Dear Valued Guest,Thank you for taking the time to post a review. Our team at TIME Grand Plaza is committed to providing you with a good value for the price, so we are glad to read that we made a good impression on you.Moreover, please be informed we have taken your comment about the surrounding area not being clean into account. We hope that you will provide us with another opportunity to regain your confidence in us in the near future.With best regards- The Management

10/10 Excellent

Samina

Stayed 1 night in Jul 2022

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous very short stay. Bargain price right near to the airport with great restaurants very close by. An added advantage of a swimming pool and gym too . It’s a real gem thank you all
Stayed 1 night in May 2022
Response from Bernard Fantoli Cluster General Manager on 10 Jun 2022
Dear Mr. Tony, Thank you very much for choosing TIME Grand Plaza Hotel for your recent stay and for sharing your wonderful reviews. It is always very rewarding to receive such compliments as the team endeavor is to ensure that every guest leaves with great satisfaction. We are looking forward to welcoming you back to our hotel sooner. Sincerely, Bernard Fantoli Cluster General Manager

6/10 Okay

Dirk

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
very big rooms and very comfy beds. I had no towels and shower wasnt really working that well.
Stayed 1 night in May 2022
Response from Bernard Fantoli Cluster General Manager on 8 May 2022
Dear Mr. Dirk, Thank you so much for taking your time and writing reviews about your experience at our hotel during your recent stay. I express regret for some issues related to the towels and shower, which I had discussed along with the concerned already to take corrective action in this matter. Rest assured that in response to your feedback such an error will be avoided in the future. We looking for to welcoming you again to Time Grand Plaza Hotel for your future stays. Sincerely, Bernard Fantoli Cluster General Manager

6/10 Okay

Jacinda

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nope.
-comfortable bed -early check in was wonderful -after adding another night and paying for it and getting my room key updated, the front desk called me to tell me I didn't pay. -room service had they phone turned off--I let it ring for 15 minutes, they while I let it ring, I walked down to find them. Saw the guy, turn on the service on his cell and answer my call that was still ringing from my room. -ordered room service after walking down to find the guy. -guy deliver room service while when tje front desk called nlme down to re check into my room. - liked the jacuzzi
Stayed 1 night in Apr 2022
Response from Bernard Fantoli Cluster General Manager on 24 Apr 2022
Dear Ms. Jacinda, Thank you for taking the time to share your feedback. I was truly disheartened to read your review and would like to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with the team to ensure we do better next time. If you are willing to give us another opportunity when you are back in town, please reach out directly as I would like to personally oversee your stay. I know we can do better and I want to prove it. Sincerely Bernard Fantoli Cluster General Manager

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just got one night . Although it markets as an airport hotel it is about 20-30 minutes away . There is no free shuttle . They can arrange a car service or call a cab . Reception was friendly with Juveel checking us in . Edgar the concierge was very helpful with providing information.
Stayed 1 night in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 24 Apr 2022
Dear Mr. Raj, Greetings from TIME Grand Plaza Hotel! Thank you for taking the time to share your feedback. However, Please note that we don't have a free shuttle, also we can arrange a car service or call a cab, but we try to do our best to accommodate any request. I am very proud to read that you have described our team members as amazing and help all your needs. I will be sure to thank the team personally for their continued dedication to driving excellence. Will be waiting to welcome you soon at TIME Grand Plaza Hotel during your future visits. Sincerely, Bernard Fantoli Cluster General Manager

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Hotel was really good. The price was fair. It was clean and comfy. Its 15 minutes away from Downtown Dubai. I stayed for 13 days. I will pick the same hotel again if I go to Dubai
Stayed 12 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 29 Mar 2022
Dear Mr. Mohammed. Thank you so much for taking the time to review TIME Grand Plaza Hotel. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I am so happy that you enjoyed We always strive to ensure that guests receive the value of their money while enjoying the best services and quality of the product and we were able to provide you with a great stay. Your comments about the staff's conduct are truly appreciated. I hope you will return soon. Sincerely Bernard Fantoli Cluster General Manager

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Excellent
Stayed 3 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 29 Mar 2022
Dear Mr. Mohammed. Thank you so much for taking the time to review TIME Grand Plaza Hotel. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I am so happy that you enjoyed We always strive to ensure that guests receive the value of their money while enjoying the best services and quality of the product and we were able to provide you with a great stay. Your comments about the staff's conduct are truly appreciated. I hope you will return soon. Sincerely Bernard Fantoli Cluster General Manager

8/10 Good

Blessy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Decent stay
Just stayed there for two nights. Kettle didn’t work. Had to call for tooth brush and comb. No valet parking. Receptionist at the time of checkin was a trainee Mohammed, he was very friendly . Over all pretty decent.
Stayed 2 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 27 Mar 2022
Dear Mr. Blessy, As a hotelier, few things are worse than a bad review. I am truly sorry that we weren’t able to provide you with a great experience during your last stay with us. Your feedback will be shared with the team to ensure we continue to improve. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I will ensure you have a great stay. Sincerely Bernard Fantoli Cluster General Manager

8/10 Good

deepak

Business traveller
Stayed 2 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 27 Mar 2022
Dear Mr. Deepak I am so thrilled that you had a great stay with us and took the time to share your feedback We truly appreciated it. We hope that you will return to TIME Grand Plaza Hotel when you are back in town for a more unforgettable experience in Dubai. Sincerely Bernard Fantoli Cluster General Manager

8/10 Good

deepak

Business traveller
Liked: Staff & service
Stayed 6 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 27 Mar 2022
Dear Mr. Deepak I am so thrilled that you had a great stay with us and took the time to share your feedback We truly appreciated it. We hope that you will return to TIME Grand Plaza Hotel when you are back in town for a more unforgettable experience in Dubai. Sincerely Bernard Fantoli Cluster General Manager

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to be in Dubai Everything near by
Stayed 3 nights in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 29 Mar 2022
Dear Mr. Varun. Thank you so much for taking the time to review TIME Grand Plaza Hotel. One of the pleasures of my job is sharing guest feedback with the team and I can’t wait to read this review at our next meeting. I am so happy that you enjoyed We always strive to ensure that guests receive the value of their money while enjoying the best services and quality of the product and we were able to provide you with a great stay. Your comments about the staff's conduct are truly appreciated. I hope you will return soon. Sincerely Bernard Fantoli Cluster General Manager

8/10 Good

Meena

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice, check in had a bit pause, but the booking was found soon. I had to ask for sleepers, which were a must on wooden floor.
Stayed 1 night in Mar 2022
Response from Bernard Fantoli Cluster General Manager on 11 Mar 2022
Dear Me. eena, Greetings from TIME Grand Plaza Hotel! Thank you for choosing TIME Grand Plaza Hotel for your recent stay and sharing your feedback. We are glad that you enjoyed your stay and appreciated the cleanliness and comfort, location, facilities, value for money and staff at our hotel. Thank you once again and we will be looking forward to seeing you soon at TIME Grand Plaza Hotel in the near future. Sincerely, Bernard Fantoli Cluster General Manager

10/10 Excellent

Giselle

Stayed 1 night in Feb 2022

8/10 Good

Ahmed

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in Feb 2022

8/10 Good

Armand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is ok
During my stay and I wanted to extend couple days unfortunately it was fully booked. So I have to move to another hotel a bit expensive and top quality service. But overall I will recommend them for their friendly staff.
Stayed 3 nights in Feb 2022
Response from Reservation Department on 20 Feb 2022
Thank you so much, We appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Value for money
It was third time I was staying in this hotel- Staffs at the reception were friendly and efficient - Need some maintenance for rooms , especially in the toilets - Single seater Sofa placed in the rooms not at all comfortable. Cost effective stay - Gym was good.
Stayed 5 nights in Feb 2022
Response from Reservation Department on 20 Feb 2022
Thank you so much, We appreciate your feedback.

6/10 Okay

Shahzad

Travelled with family
Not very clean room & bathroom,, will not recommend to others
Stayed 4 nights in Feb 2022
Response from Reservation Department on 20 Feb 2022
Dear Shahzad, Greetings from Timehotels!! We apologize for the delay in our response as we encounter the technical error” Thank you for your feedback, First and foremost, we would like to sincerely apologize for the inconvenience that happened and we would like to thank you for your patience, Can we ask the reason for this unsatisfactory review or what happens to investigate that? Ahmed Ibrahim E-Distributions Executive

2/10 Terrible

Pradeep Kumar

Stayed 2 nights in Feb 2022
Response from Reservation Department on 20 Feb 2022
Dear Pradeep, Greetings from Timehotels!! We apologize for the delay in our response as we encounter the technical error” Thank you for your feedback, First and foremost, we would like to sincerely apologize for the inconvenience that happened and we would like to thank you for your patience, Can we ask the reason for this unsatisfactory review or what happens to investigate that? Ahmed Ibrahim E-Distributions Executive

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2022
Response from Bernard Fantoli Cluster General Manager on 6 Feb 2022
Dear Mr. Hector, Greetings from TIME Grand Plaza Hotel! Thank you for choosing TIME Grand Plaza Hotel for your recent stay and we are glad that you had liked the cleanliness of the hotel. We always strive to ensure that guests receive the value of their money while enjoying the best services and quality of the product. in the meantime, please do let us know us to know if you require some assistance for your future stays and we will be waiting to welcome you again at TIME Grand Plaza hotel for your future visits. Wish you a SAFE and good time. Sincerely, Bernard Fantoli Cluster General Manager

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in a two-bed room, when I asked if I can have a king size bed they said they didn’t have any. As soon as I entered the room, I noticed trash on the table. The room was filthy and as I moved the bed a tiny bit, I noticed a lot of trash under it. I spoke to management about it and even showed a picture of all the trash, the manger apologized and offered a free night. I told him to give me a couple minutes so that I can consult with my husband. After 5 minutes I told the manager I will take his offer, my flight was canceled and I needed to stay one more night. The manager said he was willing to give me a discount for the second night but he went back on his word. I would never stay at this filthy place again and I would never recommend it to anyone. *Breakfast wasn’t the best, the bread looked old and they had a limited selection of food items.
Stayed 1 night in Jan 2022
Response from Bernard Fantoli Cluster General Manager on 6 Feb 2022
Dear Ms. Patricia, While we thank you for your recent stay at TIME Grand Plaza Hotel. We apologize if we have fallen short of your satisfaction however, rest assured that your feedback is duly noted and shall be addressed accordingly. It is our sincere hope to have the opportunity to welcome you again in the near future. Sincerely, Bernard Fantoli Cluster General Manager

8/10 Good

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good the hotel was far away from downtown staff was very friendly breakfast was great Cleaning was very good Mr Ahmad the manager was very friendly
Stayed 16 nights in Jan 2022
Response from Reservation Department on 1 Feb 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Son, Olive Branch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff service, good food, good location.
Stayed 2 nights in Jan 2022
Response from Reservation Department on 26 Jan 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ramil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service from Yam and Deshan
Stayed 1 night in Jan 2022
Response from Bernard Fantoli Cluster General Manager on 16 Jan 2022
Dear Mr. Ramil, Greetings From Time Grand Plaza Hotel Thank you for sharing your nice comments and we are very glad that you had enjoyed your recent stay within Time Grand Plaza Hotel. We appreciate your kind words about our colleagues Deshan and Yam the same will be shared with them, which for sure will make them very motivated. Thank you once again for rating us with a 05/05 score and we will be looking for to welcoming you again to Time Grand Plaza Hotel for your future stays. We looking for to welcoming you again to Time Grand Plaza Hotel for your future stays. Sincerely, Bernard Fantoli Cluster General Manager

8/10 Good

Parimal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Bernard Fantoli Cluster General Manager on 16 Jan 2022
Dear Mr. Parimal, Greetings From Time Grand Plaza Hotel Thank you for taking the time to note your feedback. Our aim is to provide amazing experiences and lasting memories to our guests and we are glad that you enjoyed your stay. Once again, we thank you for your kind feedback and we look forward to welcoming you back soon. Sincerely, Bernard Fantoli Cluster General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing
Too a long time to check in, after a few hours into our stay noticed I was getting bitten by something. Switched the lights on to see there was bed bugs on the bed. Felt so disgusted. Had a change of room at 1am but after the experience of finding bed bugs had a sleepless night and on top the tv didn’t work either, only small hand towels placed in The bathroom This hotel used to be good a few years ago but has gone down hill. General upkeep of the hotel is very poor with everything falling apart.
Stayed 1 night in Jan 2022
Response from Bernard Fantoli Cluster General Manager on 16 Jan 2022
Dear Valued Guest, Thank you for taking the time to note your feedback following your recent stay with us. We do apologize for the inconvenience caused during your stay with us. We have taken notes on mentioned points to address the areas of improvement needed for guest satisfaction. Our aim is to provide the best guest experience for all our valued guests like you. We look forward to welcoming you back to our hotel to make up with a thorough service. Sincerely, Bernard Fantoli Cluster General Manager

10/10 Excellent

Bhaskar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with amenities and nearby shops, restaurants for daily needs. Liked the hotel very much Check-in was quite slow (reception mentioned that they are fully booked which might be the reason). Also nobody from the Concierge was available to get luggage to the room. Had to carry ourselves
Stayed 3 nights in Dec 2021
Response from Reservation Department on 5 Jan 2022
Thanks for staying with us. We appreciate your feedback!