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Reviews of jüSTa Panchsheel Park

3.5 out of 5
jüSTa Panchsheel Park
S 362 Panchsheel Park, New Delhi, Delhi N.C.R

Reviews

7.8

Good

Rating 10 - Excellent. 19 out of 58 reviews" "
Rating 8 - Good. 25 out of 58 reviews" "
Rating 6 - Okay. 4 out of 58 reviews" "
Rating 4 - Poor. 7 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
While the room was nice and the hotel was clean and comfortable they were extremely mean on service. They ran out of towels and did not replenish empty shower/gel or shampoo. They also only provided two safe bottles of drinking water during our stay and refused requests for additional bottles. All in all, this was a disappointing hotel.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not so good
Not really amazing Was in room no 403 Rusted shower is one of the highlights. Room service takes ages- example it took only 30 min to send a bottle of water after 3 reminders Breakfast included- looks really a free breakfast. Choices were parata or idli and of course the allied curries... Not worth the money I paid... will never go back. The plus point is that the reception team is nice and helpful Room is neat (not the bathroom) For the money they charge - not worth the money.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location area is clean compare to most other area of Delhi, security guard 24/7, safety awareness is great.
Stayed 2 nights in Sep 2019

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty outdated hotel
This hotel and its rooms are very dirty. I don't believe that the rooms have been properly cleaned in years.
Stayed 1 night in May 2019

4/10 Poor

Bala

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Below par hotel
The hotel is dated and needs refurbishing. Rooms and bathrooms are dirty (unclean sheets, broken tiles, lose wires hanging). On the day of departure, power went out for 2 hours in the morning. Breakfast is good. Free WiFi works well. To give due credit, staff are friendly and try hard to please.
Stayed 1 night in May 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, food, and location
Very friendly and professional staff, great breakfast in the morning, really clean room, comfy bed. Nice location in southern Delhi in a very safe neighborhood.
Beautiful room, very comfortable bed
Response from Naveen Vishen on 5 Apr 2017
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in New Delhi. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our hotel, its location, rooms, cleanliness we maintained, Mattress which are specially designed for the comfort our guests, breakfast variety and the service extended by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Expedia. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely,

4/10 Poor

Sabhlok

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had problems with Internet but staff is great.
Recommend changing the internet providers or the node at fourth floor. The internet kept dropping and after repeated tries, there was no resolution. The staff is good though, very welcoming. Business travelers - please take note.
Response from Naveen Vishen on 12 Apr 2017
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. With regards to Wi-Fi, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely,

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel in South Delhi
My wife and I spent 3 nights at Justa Panchsheel Park in mid November. We had pre-arranged transport from the DEL airport (~1,600 Rupees) and the driver met us as agreed just outside the arrivals area...approx. 1 hr transport time to the hotel in mid-day traffic. We were welcomed in a friendly manner and promptly checked into our 3rd floor room towards the back of the hotel (away from street). The room was clean and modern and quiet (not sure if rooms facing the street get more traffic noise but it's a very busy road). Hot water kettle with tea/coffee included + 2 liters of bottled water provided each day which was appreciated. Only complaints were hot water in the shower/tap were inconsistent with water pressure also fluctuating and sometimes going down to a dribble...one night we took a lukewarm shower. On two consecutive nights when returning to our room our old towels had been taken but not replaced...we had to request towels (we would have been OK with reusing towels...not sure what issue was here). Wifi is free but you need to request access codes each 24 hrs from reception...quality was good though. Did not eat the hotel food so can't comment. Service was friendly and helpful for the most part. It will cost you about 50 rupees to take an auto-rickshaw to either the Hauz Khas metro station or the CityWalk shopping complex. Would recommend if you don't mind being a little further away from things.
Response from juSTa on 12 Apr 2017
Dear Guest, We thank you for giving us opportunity to serve you once again and it is indeed an honor to note that you liked our hotel, modern rooms, cleanliness we maintained, amenities and the service provided by our staff members. We have investigated on the areas of concern highlighted by you. As such we were able to rectify and resolve on those points. Hot Water - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. Our Personnel at the hotel have taken up as a process, to check hot water in all the rooms on regular basis and we have arranged for inspection of the same by supervisors on regular basis going forward. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations

10/10 Excellent

Mina, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel for stay in Delhi.
The staff from kitchen staff including the chef were so helpful and nothing was too much trouble. We were very impressed with the whole hotel. A big thanks to all the waiters and the staff at the front desk.
Response from juSTa Hotels & Resorts on 28 Apr 2016
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location and the services provided by our team. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

2/10 Terrible

Namit, Mumbai

Disliked: Cleanliness, property conditions & facilities, room comfort
Justa just didn't live up to its reviews
I checked in after seeing great reviews on trip adviser. the first day, the flush, the shower and the TV were not working. there was also dust on things in the room. some of the upholstery had stains on it. It was very irritating, the way things just kept breaking on the first day. but when that night i told them that i need to watch TV which was not working, they shifted me to another room, which was a much better room. but by then it was too late. i had suffered too much during a short trip, when you just expect a comfortable stay, so that you can peacefully do your work. i hope they really fix the place up, and dont give rooms that are not working to guests. as a silver lining, the food was okay.
Response from juSTa on 27 Feb 2016
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Jim, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff and friendly hotel
We enjoy going to the JuSTa chain of hotels. The one in Panchsheel Park is good. The staff are very helpful and considerate of the guest. We stayed there one night this time and will most likely return there for future Delhi visits. We would recommend this hotel. It is on the small side, and on a main road, but generally it is quiet. There was some construction going on nearby on the Metro and a nearby building, but that didn't interfere with our sleep. The breakfast is great and they make one of our favorite meals, ghobi adraki. It's not too far from the airport, about a half hour or so depending on the traffic. The traffic can be bad. The taxi to and from the airport should cost anywhere from 500-700 rupees. I'm not sure why there is that much variation, but it is reasonable. The curtains are such that you have a dark room at night.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. We have noted down your feedback with regards to shower curtains and assure you that we will definitely look into the same on a priority basis. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

TA, Bangkok

Liked: Cleanliness, staff & service
Mixed feelings
Expensive taxi service I thought I would be within walking distance of different places of interest but...
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, Thank you for sparing you precious time to share your feedback on Hotels.com. We are glad to note that you liked the hotel and service provided by our team members. We will definitely look into the pricing of cabs. We would like to inform you that during your next visit we will definitely exceed your expectation on all the aspect which we are earnestly looking forward to. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Himanshu Banerjee, Kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
Very Happy with our stay at this hotel. Very good service right from the time we reached the reception.
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Max, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great little hotel, hard to find
I really enjoyed my stay there. The breakfast was delicious, staff was very friendly and helpful and it was very clean. A couple issues: the room was pretty small and no one seemed to know where the hotel was. Every driver I had got lost or had to ask for directions. Possibly because of the construction blocking the street, but it was a bit difficult to get to an far from the metro. That being said, in really enjoyed my stay at the hotel
Response from juSTa on 27 Feb 2016
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you much for choosing jüSTa and giving us opportunity to host you as our esteemed guest. We believe in providing best quality of service to every guest and take care of their needs and requirements. Our team member joins me in thanking you for your recognition and appreciation. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

sadhan, new jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short stay
No complaints. Difficult to get to the hotel. Staff very friendly. Food is really good.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We are truly honored to be able to host you during your visit to Delhi. It is indeed a pleasure to note that you liked our hotel, rooms, cleanliness we have maintained and the quality of food served. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Jes, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff!
The staff of this hotel are great! all of them, they helped me and my family to have a great in New Delhi. The breakfast buffet is excellent, the chef cooks really delicious food and the servers are very polite and make you feel comfortable. The reception staff are also very kind and helpful, they gave us all the information we could possibly need and they arranged a tour with a private driver just for us, it was really great! The facilities are good for the price; the only difficulty I had was to find the Hotel on the first place; is not that easy to find and no taxi driver in Delhi seems to have a GPS.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Please accept our sincere apologies for the inconvenience caused to search our hotel. We have taken your feedback on the same and assure you that this will be actioned. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Mohit Sampat, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great People, Great Value
Was here for an overnight stay. Great value for the services and rooms they offer. Staff was friendly and cooperative. Rooms were excellent with great aesthetics. Clean interiors, comfortable beds and bathrooms with all the necessities. Would definitely recommend this hotel.
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to note that jüSTa will be your choice. Thank you for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Akarimaq, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people who worked there was exellent !!!! Very helpful and friedly. The breakfast was very good and nice ambient. I really enjoy the stay and i will come back again.
Response from juSTa on 27 Feb 2016
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Hotels.com. It is indeed a pleasure to note you felt the hotel to be good, liked the breakfast variety. We are also glad that you liked the service extended by our team. We have conveyed your appreciation to all our staff members who are extremely motivated as their efforts to make your stay a comfortable one has been achieved and so well appreciated. On behalf our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

marco, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the +: size of the room, quality of the service. the -: metro station under construction which wake you up at 8 am, hard to explain to taxis how to get there
Response from juSTa on 27 Feb 2016
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Hotels.com community. It is indeed an honor to have opportunities to serve you during your visit to Delhi. It is heartwarming to know we are able to live up to your expectation on most of the aspects. Our team members are glad to note that their efforts to provide you with highest quality of service has been recognized and appreciated. The team is tremendously inspired. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Ingrid Pryde, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service, comfortable beds and beautifully decore in the room. Hotel had a Paris feel on entry with the dark rich colours. The large single beds made it a perfect night's sleep for my daughter and myself returned from a long day's trip to Agra. Food was great, the buffet meals well thought out. The attempt to serve South Indian food in the North proved a success. Location, reasonably close to Select city Mall. Mohan, Basan, Laksman are some of the people who come to mind who provided good service! Good value for money!!
Response from juSTa on 27 Feb 2016
Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel location to be excellent, rooms to be comfortable, beds to be comfortable and also liked the product and service provided to you by our team. We have shared your appreciation with our staff members especially to Mr. Mohan, Basant, Lakshman who are highly motivated as their effort to make your stay along with your daughter has been achieved. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was an awesome stay
I booked a deluxe room but I they gave me a wonderful suite. I think may be because it was my second time over there. Staff is great, hotel looks awesome and I loved it.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We thank you truly for sparing your precious time to write about hotel and services provided through Expedia. We are extremely glad that you liked our hotel and had a good time during your stay.It is our endeavor to ensure that every guest stay is made a memorable one and provide them with homely atmosphere. On behalf of our team, we look forward for the more opportunities to be of service to you. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

4/10 Poor

Sonkia, Jaipur

Liked: Cleanliness
Disliked: Room comfort
Noisy- next to a metro construction site.
The hotel is generally located well but it is right next to a massive construction site, so there is a lot of noise through out the day. The rooms are nice but the bathrooms seem much older. The shower didn't give out continuous hot water, and that is very uncomfortable in Delhi winters. The water kept becoming cold. Another negative was the pillows, they were really uncomfortable. Breakfast was good and hotel staff was generally courteous.
Response from juSTa on 27 Feb 2016
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. Please accept our sincere apologies for the inconvenience caused during your stay. We are happy to note you liked the quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Wendy, Atherstone,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 night stay
Though our taxi had a hard time finding this place, which wasn't helped by metro work going on next door ( outside you could hear it but inside the hotel it didn't disturb us) that hampered the way off the ring road to the hotel we really enjoyed our stay at the Justa hotel. The rooms were very clean, beds super comfy, and the room size was excellent, we had a suite for the 3 of us which was excellent value. Shower was hot, food great, staff attentive, but wifi was quite expensive considering this was our only hotel in India where we needed to pay for wifi, all the rest were free. Convenient location for what we wanted, but needed to jump in a taxi to get where wanted to rather than walk.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location and the beds which are specially designed for the comfort our guests. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and comfort
We enjoyed our stay very much! Staff was excellent, they really pay attention to detail. Cleanliness was high, breakfast was nice! The only thing was metro constructions outside our window, they work 24/7 but we managed by closing bathroom door.
Response from juSTa on 27 Feb 2016
Dear Guest, We take this opportunity to thank you for choosing juSTa Hotels & Resorts for your stay during your visit to Delhi. It gives us immense pleasure to note we were able to live up to your expectations on all the aspects apart from noise from metro construction site and you liked our hotel, cleanliness we have maintained and the quality of food served. Our team members are extremely glad to note their efforts are so well appreciated. On behalf of our team, we once again thank you and look forward to be of service to you in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

A. Joseph, Los Angeles, CA

Liked: Staff & service
Justa - Panchsheel Park
Having stayed at a few Justa hotels during our recent trio to India, I can say our stay at the Panchsheel Park location was overall good (although not great) For the price you really would be hard pressed to find a nicer room. Clean, nice decor, and well laid out were the rooms biggest draws. Unfortunately the smell of mildew and shower stall that threw water all over the bathroom stall when used were the only drawbacks. Overall a nice stay at another Justa hotel
Response from juSTa on 27 Feb 2016
Dear Guest, We thank you for giving us opportunity to serve you once again and it is indeed an honor to note that you liked our hotel, food quality and the service provided by our staff members. With regards to bathroom fixtures, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavor to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Goa and we look forward to welcoming you back again. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Ashraf, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel close to international airport
The hotel is nice and comy with very close to the international airport. The breakfast buffet sumptuous with a wide variety both Indian and continental. The room was very comfortable and clean and with good facilities.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the cleanliness we maintain, the food quality served and the facilities for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Verified traveller

satifactory
comfortable
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Puneet, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great servicce
very comfortable with good hospitality. getting liquor also wasn't a problem, tho the hotel has no bar. The buffet breakfast however, was uninspiring.
Response from juSTa on 27 Feb 2016
Dear Guest, We are truly honored to be able to host you during your visit to Delhi. It is indeed a pleasure to note that you liked our hotel, hospitality, cleanliness we have maintained and the services provided. Your feedback with regards to improvisation in breakfast has been noted and discussed with concerned personnel. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Mary, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, clean room
This was a fairly luxurious stay after trekking in Nepal for 2 weeks. Very nice accomodation with an exceptionally warm welcome from staff. They were quite helpful with all of our needs.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for sparing you precious time to share your feedback on Hotels.com. We are glad to note that you liked the service provided by our team members and the hotel. We have conveyed your appreciation to all our staff members and it is our pleasure to know that you had a luxurious stay. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Yang, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel
Bed and pillows were really soft and comfortable. Room service was good recommend Chicken biryani and Aloo parantha. Had a good stay.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, pillows and the Mattress which are specially designed for the comfort our guests. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

M Oak, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a short stay
I stayed in Justa for a night on a business trip. The hotel location is not the most pleasant but it is good from the ease of travel point of view. The staff were courteous and the kitchen served decent food. Rooms were clean and functional. The kitchen staff was particularly friendly. The only negative experience I had was that in spite of having booked a room with wi-fi the reception attendant kept asking me repeatedly if for the proof. It would have been good if their systems were more integrated so that this kind of incident does not occur. Also, when I asked for a taxi, they booked a fairly bad taxi (ordinary black and yellow in a poor condition) for Rs 300 when at that price or less one could have obtained an air conditioned radio taxi. This was not a very professional way to go about and I suspect the person had some collusive deal withy the taxi driver, who also tried to get an extra Rs 50 from me on account of not being able to find the location right away (which was not MY fault). So in summing up, the hotel service and the ease of commute are big pluses, but make sure your wi-fi is included and book your own taxi!
Response from juSTa on 27 Feb 2016
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional. We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with very helpful staff. Rooms are small and the Internet did not work well. However the staff was great. They went out of their way to ensure we had everything we needed. Highly recommend this small boutique hotel.
Response from juSTa on 27 Feb 2016
Dear Guest, We thank you for sharing your thoughts in Hotels.com. We are glad to note that you liked the service provided by our team members. We have been given to understand that Internet was not working. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel
Charming boutique style hotel with very helpful and friendly staff. We arrived on coldest day in Delhi in 44 years. When we called front desk to say we were cold in our room, almost immediately someone was there with a room heater and extra blankets. The breakfast was delicious, varied and plentiful. Beds, sheets and pillows very nice. We also enjoyed the fine collection of original art work displayed thought the hotel. Very happy with our stay.
Response from juSTa on 27 Feb 2016
Dear Guest, We are happy to read such kind and encouraging words about our hotel. We thank you so much for choosing juSTa Hotels & Resorts and giving us opportunity to host you as our esteemed guest. We are indeed glad to note that you liked our hotel and the service provided by our team. On behalf of our team, we once again thank you and look forward to be able to host you again in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, terrific chef and very good service.
Response from juSTa on 27 Feb 2016
Dear Guest, We sincerely thank you for sparing time to write your experience in Hotels.com. It is indeed a pleasure to know that you found our hotel to be excellent and liked the quality of food served and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home atmosphere
Very comfortable hotel for stay. Staff are very friendly and could take care of each guests individually. Excellent food for breakfast. Some suggestions on facilities; 1) Power contact was fragile and required some technique to light desk lump, 2) Controlling shower water required some technique to make hot water available, 3) Minor adjustment of location of door knob on the door between guest room and stairway is helpful because of experiencing squeezed finger when push the door with right hand.
Response from juSTa on 27 Feb 2016
Dear Guest, My team and I are truly honored to read such fantastic review. Thank you so much for sharing your experience in Hotels.com. We are happy to note that you found the service extended by our team to be good. Your appreciation has been conveyed to them. We have noted own your feedback with regards to electrical switches, bathroom fixtures and door knobs. We take this opportunity to thank you once again and On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Great
I have had the pleasure of staying at Justa Residence hotels several times. They are always great. The only knock against the one here in Delhi is the location is not ideal for a tourist. It is, however, close(ish) to the airport. Other than that, there is nothing negative I can say about them. Excellent!
Response from juSTa on 27 Feb 2016
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our hotels, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Hotels.com. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Sandsmith

Liked: Cleanliness, staff & service, room comfort
Excellent service
The Justa chain claims to be small and luxurious. At the Residence in Delhi, the hotel is indeed small, and well appointed, although a little worn. The attentiveness and responsiveness of the staff was excellent. It is 1/2 hour from the airport, the rates are reasonable, and the hotel car service was again first class. I hired a car and driver for one-day sightseeing in Delhi which went very well. I would certainly use this hotel again.
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, its location, car service and the service provided by our team. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

BJL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
The rooms are spacious, clean, and well maintained. The staff is very responsive to any needs. I have to visit Delhi often and have stayed at other hotels in a similar price range and with similar amenities, but the staff at Justa makes the stay much better.
Response from juSTa on 27 Feb 2016
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked the service provided by our Staff members. We have conveyed the same to them. We are truly pleased to read such detailed appreciation about our product and service. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at juSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful!
I have stayed at many hotels and the customer service displayed by the Justa was better than many 5 star hotels. The room was extremely clean, nicely decorated and the bed was super comfortable. They catered to every detail and even packed me a breakfast to go because I had such an early flight. I have already recommended Justa to my friends and plan to stay everytime I travel to Delhi.
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to note that jüSTa will be your choice. Thank you for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from juSTa on 27 Feb 2016
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavor to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

6/10 Okay

Verified traveller

Liked: Staff & service
Few choices in Dehradun
The staff is extremely helpful and friendly. My two most important criteria are cleanliness and WiFi availability. The room was clean and pretty comfortable. The WiFi did not work as advertised. But, the staff was extremely helpful and let me use a personal WiFi USB stick, so everything worked out. It is a testimony to the helpfulness of the staff -- they are terrific.
Response from juSTa on 27 Feb 2016
Dear Guest, We are extremely glad to note that you felt the service provided by our staff members to be fantastic and also you liked out teams friendliness. We have conveyed your appreciation to all our staff members who are highly motivated as their efforts are recognized and appreciated. It is our foremost priority to ensure that every guest needs and requirement are looked upon as an opportunity to go extra mile and serve to exceed their expectation. We thank you once again and look forward to serve you as our esteemed guest at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

2/10 Terrible

Prasad, Dallas, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
Wifi didn't work at all. Reception lobby looks more like a vestibule. Restaurant at the facility and menu is very dissappointing. Surrounding neighborhood is very noisy.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our hotel. WiFi - We were facing technical issue which has been resolved and it was rather unfortunate that you had to be at the receiving end of it. Restaurant & Menu - We have noted down this point and discussed with concerned department to improvise on the choice of food served. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Francois, Los Angeles, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good surprise - nice boutique hotel very clean.
Everything was great about the hotel, except for the "below average" breakfast... But no reason to complain as it is complimentary. :-) Will go back...
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We are truly honored to be able to host you during your visit to Delhi. It is indeed a pleasure to note that you liked our hotel, it's rooms, cleanliness we have maintained and the quality of food served. Your feedback with regards to improvisation in breakfast has been noted and discussed with concerned personnel. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Rachna, Bethlehem, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Location & Good Amenities!
The hotel is well maintained & has all the necessary ingredients, including good food (going by the complimentary breakfast). BUT, the wi-fi didn't work. They needed to get technical assistance which didn't arrive till we checked out the next day. The room looked exactly as depicted in the pictures, but in reality is very, very small...:-))
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We thank you for sharing your thoughts in Expedia. Please accept our sincere apologies for the inconvenience you have had to experience. We have been given to understand that WiFi wasn't working. We have noted your feedback and discussed with concerned personnel. Every guest feedback is important for us and is treated with utmost priority. We assure you that we will definitely work on our standards. On behalf of our team, we look forward for another opportunity to be able to host you as our estemeed guest and assure you to exceed your expectation on all the aspects. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Jacek, Gdansk, Poland

Liked: Staff & service, property conditions & facilities, room comfort
quite nice place to stay
Hotel is in good condition but there are some problems to find it even when you go there by Taxi so check it on the map before you arrive. Make a reservation VIA expedia.com - you will feel the difference....(I don't mention specific prices or room rates) :)
Response from juSTa Hotels & Resorts on 24 Dec 2015
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Delhi. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our food quality, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Sheldon, Austin, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 Nights at The Residence Delhi
Hotel offers superb value for the Expedia rate. Not quite full Four Star performance but satisfying value for the price. Friendly staff, good breakfast buffet, clean and in a relatively peaceful section of Delhi. Delhi hotel prices are skyrocketing but this hotel offers real value. I stayed 7 nights over a 10 day period.
Response from juSTa Hotels & Resorts on 24 Dec 2015
Dear Guest, We thank you for giving us opportunity to serve you and it is indeed an honor to note that you liked our hotel, food quality and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavor to offer excellent accommodation, food and warm and friendly service to all our guests I am delighted to note that you have had an enjoyable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Delhi and we look forward to welcoming you back again. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Simon, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantasticly helpful staff
From the moment we arrived at the hotel the staff were indredibly helpful. The manager personally gave us advice on what to see and do and arranged for our tuk tuks, taxis and even negotiated rates for us so we avoided the standard foreigner prices. We were a little disappointed to learn that the business center was under construction along with the health club but the manager leant me his own laptop so I could check my work email. The rest of the staff were equally friendly and helpful and I would highly recommend 'The Residence' to anyone.
Response from juSTa Hotels & Resorts on 24 Dec 2015
Dear Guest, We are extremely glad for your support and patronage. It gives immense pleasure to note that our motto to provide highest quality of service to every guest has been achieved. Our team members are tremendously motivated as their efforts are so well appreciated and recognized. We greatly appreciate your recommendation and On behalf of the team, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

10/10 Excellent

Susan, Boca Raton, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean and comfotable with helpful folks
This hotel was very clean and comfotable, the folks were very friendly and helpful with all of our needs. The street is quite busy and it isn't close to the airport, but we wanted a clean and cool hotel and this was perfect. The dining room/restaurant remains open until very late and the food is great.
Response from juSTa Hotels & Resorts on 25 Dec 2015
Dear Guest, We are truly honored to be able to host you during your visit to Delhi. It is indeed a pleasure to note that you liked our hotel, its rooms, cleanliness we have maintained and the quality of food served. Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation. We look forward for more opportunities to be of service to you at our Hotels & Resorts. Yours Sincerely, Naveen Vishen Head of Operations jüSTa Hotels & Resorts manager.del@justahotels.com

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019