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Reviews of SCP Hotel Colorado Springs

2.5 out of 5
SCP Hotel Colorado Springs
2850 South Circle Drive, Colorado Springs, CO

Reviews

3.4
Rating 10 - Excellent. 10 out of 390 reviews" "
Rating 8 - Good. 13 out of 390 reviews" "
Rating 6 - Okay. 42 out of 390 reviews" "
Rating 4 - Poor. 72 out of 390 reviews" "
Rating 2 - Terrible. 253 out of 390 reviews" "

3.6/10

Cleanliness

4.6/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Danielle, Sedalia, MO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel we have ever stayed in
This was the worst hotel we have ever stayed in. My husband is a commercial driver and has to shut down after 11 hours of driving, so we couldn't go someplace else after we reached the hotel. Otherwise we would've cancelled and left just like everyone else in line at the hotel office. We had to get three different rooms before one we could even sleep in. My phone was dead after being on the road all day so I couldn't take pics, but I made a list of the issues. They are as follows: -No air conditioning in ENTIRE hotel and wasn't told that before we checked in -All vending machines out of order -Pool empty and closed in August -Their WiFi was down -Man vomiting outside 1st room-3rd floor and he was vomiting over the railing right outside our door -2nd room was somehow locked even though our key worked -Broken toilet -Empty shampoo/conditioner bottle which means room was cleaned poorly -Broken lamp shade -Boogers smeared on glass of picture hanging on the wall above the bed -Tape holding the TV remote together -No phone in the room -No trash can in the room -Woman in next room had two pit bulls who barked and lunged at us angrily when she was coming out and we were coming in. -Shower didn't drain, so it filled up while showering -Police officer was there responding to two separate calls
Stayed 1 night in Aug 2017

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was really disappointing with my stay!
The room was filthy, people were banging on the walls, and there was so much noise down the hall. This place is discussing and could not stay longer and had to leave for the night. Me and my girls were there for two hours, after so much noise we left around 1:00 AM. I believe that I should get my money back and will never return to this place. it rates a 3.0 but its really worth a 0.00
Stayed 1 night in Sep 2017

4/10 Poor

Bob, 2850 South Circle dr

Disliked: Staff & service, property conditions & facilities
Hotel manager was very inconsiderate VERY rude
I have a prepaid reservation non-refundable and she was very rude and inconsiderate trying to make me pay for a room that I have not signed a contract for but the person that did sign a contract for that room that I was saying he left early I guess call the office lobby and complain vigorously about getting his money back I was told the room is paid up till Tuesday by the gentleman that was in that room I have a reservation through hotels.com or My Rewards package and she denied me the room she told me I could not get my personal items until I paid for two nights that was already paid for in advance but was given back to the customer for whatever reason that does not concern me what concerns me her forcing me to try and pay for two nights that I was not under or nor did I find a piece of paper for so therefore I should not be liable she needs to go back to class and learn customer phone and not so rude in her voice and her attitude it's like the world owes her something and when I try to explain my situation about me waiting for an apartment and I have nowhere else to go and I haven't taken a shower in 2 days and she blatantly said she does not care it's not her problem now I have never been treated like that even when I was locked up in jail I was never denied a shower or food but at this hotel this manager denied me a prepaid non-refundable booking fee needs to be released from her duties immediately and far as my experience I will never go there as long as she's working
Stayed 1 night in Sep 2017

2/10 Terrible

Natasha, springdale Ar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
when we got there we had to wait 20 minutes to check into our room and that was at 3:30 we got into the room and it was very dirty the air conditioner didn't work the beds were not made and the room was very very nasty and so was everything else the elevators the walkways the check-in I do not understand how this place is not shut down I went to the front and got my money back and we got the hell out of there!
Stayed 2 nights in Sep 2017

2/10 Terrible

Stephanie, MS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cealing falling down in bathroom wallpaper pealing
3 of the 4 lights in room did not work. I got new light bulb from front desk n that was not the problem. Saw roach come out of ice machine. Just not good at all. Had out of order signs on everything.
Bathroom
Rust
Wall paper
Falling aport
Stayed 5 nights in Aug 2017

2/10 Terrible

Virginia, Albany, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Third world experience
Hotel AC not working first night. Dirty room, filthy rug, woodwork literally falling apart. Crumbs on old, threadbare blanket. Bathroom door so water damaged it wouldn't close. Outlets not working, missing or burned out light bulbs, several outlets not working. No fridge, microwave, hairdryer, iron, etc., unlike other chain hotels at this price. Room not serviced at all during a two night stay, bed not made, no fresh towels, waste baskets not emptied. Lobby ATM and vending machine out of order. Poor quality breakfast, cheap offerings, watery lukewarm coffee. Ladies room off lobby marked employees only. A truly dismal experience. Only positive: courteous, patient, friendly staff.
Stayed 2 nights in Sep 2017

2/10 Terrible

George

Disliked: Cleanliness, property conditions & facilities
Nasty wont stay there again
Nasty dirty smells ..got bitt bye bed bugs really bad...
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Worst place I have ever stayed. The employees were friendly and helpful. The non smoking room however reeked of smoke and looked like it hadn't been cleaned. There were someone's dirty socks on the floor, hairs in the bathtub and half eaten candy on the floor.
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kept me waiting when I had already booked my hotel
Stayed 3 nights in Aug 2017

4/10 Poor

Georgia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
This place is a dump and a joke.
The area was nice but it was infested with drug addicts and the cops where there all the time arresting people. The breakfast was a joke a gallon of milk set on the counter with bread and muffins in a plastic bin. The eating area was very low budget and needed a face lift. The whole place had no air conditioning and was humid and very uncomfortable. The place smelled of mildew and dog or cat urine. The bathtub was way out dated and needed to be replaced the shower curtain was mildewed and the toliet had a cigarette burn on it. The only great thing about this place was the lady at the front desk, she was greatest I have came across. I would never recommend this place to anyone and I will not return to that place, what was shocking was the price 95.00 plus 50.00 deposit that was supposed to be returned as long as everything was in order. That's a joke the maid can say no and your out of 50.00. No if ands or buts about it.
Stayed 2 nights in Aug 2017

2/10 Terrible

Joan W.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON"T STAY -DANGEROUS TO YOUR HEALTH
really bad - I came at 2:30 to check in and told to come back later. then I came back later and they could not tell me if they had a room or not - then gave me a room in the back that smelled so bad with smoke - I requested a different room - gave me one and told me it was in the same place -- I t was not - it was on a totally different side of the building - unsavory characters hanging around the building at all times, I saw the room and was upset - paint peeling off the wall, the toilet tipped when you sat on it, stains all over the rugs and walls - To make it short, it was the worst place I have ever stayed
Stayed 1 night in Aug 2017

2/10 Terrible

George, colorado Springs , CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in poor physical condition
The hotel and grounds are in very poor condition. Are room had a roof leak. The bed, shower and toilet were in good working order. The breakfast advertised was the worst I have ever experienced. No coffee or any descent food items. Hotel short of staff. Poorly managed. I would not recommend this hotel. Fails to meet minimal expectations. Expedia should be ashamed to list such a hotel. They should have minimal level of quality to list on their web site. knights Inn should be ashamed too. This hotel property a previous Days Inn was in sad and poor physical condition. It is obvious they lack the money to get the hotel up to a minimum level of standard.
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dear People Please Read
would not allow a bad review.kept telling me inappropriate language.so I'll say this....don't stop run for your dear life..
Stayed 5 nights in Aug 2017

2/10 Terrible

Frankie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is horrible
Got bed big bites while staying here it took a little convincing to get my money back but after they visually saw them and a doctors paper work I received all my nights refunded! I would never invite or encourage anyone to stay here!
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
The stay here was okay. Could have been a little better.
Stayed 1 night in Aug 2017

2/10 Terrible

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel! Seek Alternative.
This hotel is not worth it. Terrible service-young inexperienced associates who talk about their customers; the property is old and smells; the room was dirty with old furnishing--bathtub hand footprint markings, one bed had no mattress pad, mattress was worn, springy feeling, pillows smelt, tv old box, carpet dirty...I cannot be say anything positive about my experience. Seek alternative. This place was not worth $103! I would like a refund! Even my receipt was incorrect and the associates in the AM were less than helpful.
Stayed 1 night in Aug 2017

8/10 Good

james

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Terrible experience at this run down hotel. My girlfriend and I were covered in bed bug bites when we woke up the next morning. Enough said.
Stayed 1 night in Jul 2017

2/10 Terrible

Phoebe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay. I checked in and quickly checked out. This is an unsafe facility . Broken lamp shades, jarred door, unclean , baseboards peeling, dated furniture, holes in the wall. Strange people in the parking lot. Police on the premises when I was checking in. Not a good hotel to represent hotels.com. You should remove this choice from your list.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend you stay here
Would not recommend this hotel at all.
Stayed 23 nights in Jun 2017

2/10 Terrible

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy coffee says it all
Our first room did not have air conditioning. Our second room was already occupied! The AC on our third and final room was barely functional, and we had only one towel and no cups or anything else until we went to get them. Musty smell. Poor plumbing. Broken fixtures. MOLDY COFFEE IN THE POT! All vending machines-- and even the juice machine at breakfast-- ware out of order. Website didn't inform us that checkout was knocked back to 10 am or that the pool didn't work. The shower was nice and the staff was friendly, but everything else about our stay was not only disappointing but infuriating. Two days later we are still trying to get a hold of the manager.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good visit.
No maid service. Had to ask for towels. Room was dirty. Cobwebs! Food left in fridge from prior guest. Continental breakfast was stale cereal/warm milk. Reserved three nights. They did a bait and switch and tried to get us to pay 85.00 for the third night wound up leaving and having no place to stay the third night. I will never stay there again and I will not use Expedia again either. Police knocked on our door. frightening.
Stayed 2 nights in Jul 2017

2/10 Terrible

Keith, Colorado Springs

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad,bad,bad,nasty,junkie,terrible
Check in was terrible,service bad,took 4 rooms to get one to stay in due to rooms broke or missing things,a.c. broke etc. Then water started leaking thru bathroom ceiling into light. Went office again an wanted to give me a refund at 2am but had to come back next day to pick it up...now another unfit room to finish my stay left at 8 an manager ask about water an laugh it off without saying sorry or refund Nothing ...worst stay on whole trip
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suicide Hotel
It was aweful!!! Between the wait and rude front desk in the beginning to leaving with bed bug bites and having to ditch clothes in the end... There's so many drug addicts and dealers that the patrolling cops seem to be there for no reason. Just doing quality control on the city's crime mecca/haven. If I could give them negative rank I would.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cancelled our stay after 1 night. Did receive refund a nd a call from the manager.
Stayed 3 nights in Jul 2017

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The first room has no air condition, and was not clean The second was dirty, no towels one of the bed was missing a wheel so it was uneven The hotel itself was harable wall paper was falling of the walls carpets were dirty pool was close briefest was awful
Stayed 1 night in Jul 2017

4/10 Poor

Tresa, M

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
First i dis not get the room as i requestes through Expedia. Room was dirty, no one cleaned room in the 5 days we were there. Beds not made, trash not taken out of room. Everytime i said something to front desk tjey would say.... we will talk to house keeping. Ice machines didn't work, ATM didn't work, vending machines didnt work and we dont even want to talk about Continental Breakfast
Stayed 4 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Ok so I check in, 1st was told no reservations on file I call expedia I do have a reservation they call hotel and confirm, get there check in get our room key go up to room key don't work maid opens the door and lord behold some guy is laying in the bed, how does this happen?? Go back down to desk tell them they said they don't have Anyone else assigned to that room well not the only one Tb is happens to get a new room go in no fridge tv older than dirt mold on the walls this hotel should be a homeless shelter pool out of order air conditioning broken every vending machine in the place out of order people smoking pot parking lot is a gathering place for non hotel guests the employees out smoking with the guests the employees attire is nasty only good thing was we got our money back didn't even stay 1 night there. Don't stay here
Stayed 4 nights in Jul 2017

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities, room comfort
Pretty marginal hotel. Door almost wouldn't stay locked. They didn't have a room when I first checked in (around 9:00 pm). Said that Hotels.com had "overbooked" them. Then the "found" an available room, but said I would need to wait 30 min for it to be cleaned.
Stayed 1 night in Jul 2017

2/10 Terrible

W, Wamego KS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD DECISION!
Was HORRIBLE from beginning to end which we ended a day short because we couldn't subject ourselves to another night there. Beds uncomfortable, toilet noisy after flushing, could see light thru the door jam where it didn't close very well, I had put a chair in front of it due to how shady most of the people looked. The free breakfast was scary looking, didn't know how old the blueberry? muffins or English muffins were that where just tossed in a plastic tub, another guest at the waffle maker was having to pull off his torn up waffle due to it sticking so badly, so needless to say we didn't chance eating there! The hotel itself was run down, not the cleanest, vending machines and pool were out of order and there was a surprise cash deposit that had to be put down due to the unsavory people that had torn up rooms in the past. There were no luggage carts, but the gal checking us in helped bring in our luggage probably because she knew I was on the verge of leaving before staying! There was a small parking fee per day they charge which is a joke but at that point it wasn't worth the fight and when checking out I had to remind them to give me back my cash deposit. Couldn't get out of there quick enough. The rate was much lower than a lot of other places, but in this case we definitely got what we at this point even overpaid for!
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was so bad I could not stay, they would not ref
I could not stay, they would not refund my money,
Stayed 1 night in Jul 2017

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever!
The most horrible experience ever at a hotel, reception checked us in and as we walked back in with our bags hotel manger tells us that we have to wait 30 minutes for our room to be cleaned mind you it was 10:30 pm I was tired my kids were tired and she was not friendly about it, she never apologized or said thank you for anything after waiting 20 minutes another customer came down and complained about his room and she switched him rooms and then gave us his room that he complained about being dirty, we asked her about it and she said the room is fine, so we go to our new room and still no apologies what so ever from the hotel manager, I believe she should take a course in hotel hospitality. We get to our room that I booked for 5 people there were 3 pillows in the room, my husband walked down and asked house keeping for 2 more pillows she was very nice about it, 30 minutes later no pillows at 11:35 I walked back down to the lobby because they wouldn't answer the phone at the front desk and again I'm talking to the hotel manager I explained that we needed pillows she rudely said I know I know they are coming, yet no apologies for any inconvenience they have caused, I walked back to my room our pillows arrived at 12:05 am, we travel all the time and I have never experienced anything like this in my life, the hotel manger is not friendly at all, there were several unhappy customers because the room beds were dirty, my advice book at different hotel you'll be happy you did!
Stayed 1 night in Jul 2017

2/10 Terrible

john, colorado

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better to Sleep in Your Car
There was a line at the front desk, not for people waiting to check in, but for people who were complaining about the condition of their rooms. The lock in the room they gave me was broken & the walls were spattered with blood/spit/? The place is in a death spiral ...
Stayed 1 night in Jul 2017

2/10 Terrible

Holli, Denver,Co

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knights Inn (nights end) Motel
It was busy so long check in while waiting we heard screaming and cursing in the back room in the staff office very unprofessional. Then we was just told there would be a 50 to 100 dollar deposit not sure why there was a range. Then we was told a room number but we could not locate the room wondering why no map or instruction given. While we was looking for the room there was trash and mattress and bed linen in hallways out side, people were hanging outside we did not fell safe at all. We went to the room the sheets and bed cover was not fit- there was some new counters and lamps but there was blood on the carpet or what appeared to be dried up blood. Whatever it was I did not feel comfortable in the room. The entire place had very strong pugent stinking oder. The staff was very nice but when I said" there appears to be what looks like blood on the carpet in my room" they said "were sorry do you want to cancel? " I said yes and they said I had to take it up with expedia for the refund, we did not even unpack we went back down immediately. I find out this morning Knights Inn in Aurora just found a dead women's body in the room and no suspect their still looking and I thought wow we were just at Knights Inn(nights end) in Colorado Springs.
Stayed 1 night in Jun 2017

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok. Had one issue with management. But we talked it got back on track everything's good.
Stayed 1 night in Jun 2017

2/10 Terrible

heidi, colorado springs

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible, would never stay again or recommend
Booked non smoking but the room smelled terribly of smoke ( I had 3 small children with me, 2 who are asmatic) the check in clerk wasn't friendly, someone had peed in the elevator and don't get me stArted on their free breakfast ( what a crap show )
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Scary
Did not like it here ... scary!!! La de da de da
Stayed 2 nights in Jun 2017

2/10 Terrible

Butterfly, CO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible
False pool and bar advertisement and the continental breakfast was just sad
Stayed 1 night in Jun 2017

2/10 Terrible

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is not good. They provide us a room which has only light from the desk.
Stayed 1 night in Jun 2017

2/10 Terrible

VANDNA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Staff was rude. Hotel room were not clean. Bathroom was not clean. Switches were broken. AC Heater were broken. There were holes in the blanket. There was no shower curtain
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hell hole
Worse hotel ever. Mold on walls, wallpaper falling off walls, ceiling tiles Rusty and broken. Holes in walls. Bad part of town. Private security patrols parking lot at night. No towels. Spit wad on wall. Water damage to ceiling. DO NOT STAY HERE! RUN!
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unique Experiance
Walked into a room where the door frame was falling out of the wall; the toilet tank cover was missing because you couldn't flush the toilet without reaching into the tank & pulling the flapper; and some of the furniture was broken. But room was clean & bed comfortable. That's what I get for having to book the last room available in town. I just can't believe Expedia, et al, would have this on their websites.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible terrible.
It was horrific. We rented a room with two queen beds. The first room they gave us was a storage room full of furniture and a non working toilet. Then they gave the key to an already occupied room followed by a room with one king bed for 5 of us to share. Then the ceiling in the bathroom had mold and was literally hanging in the shower as it was caving in. There were holes in the walls And it was really in poor condition. I was afraid to take a shower because I could see the wiring through the hanging ceiling and was afraid of getting electrocuted. There were also other occupants having a domestic dispute in front of the building. It was by far the worst traveling experience I have ever had and I strongly recommend against this place.
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disgusting experience
It took forever to check in. Once in the room, it wreaked of smoke. Their were cigarette butts all over the second floor balcony and it was an experience that I would not recommend to anyone!!!
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Renovation
My experience at this hotel was okay. If they wasn't going though renovation right now.
Stayed 1 night in Jun 2017

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Unacceptable
We rented three rooms. They were literally falling apart. One room locked one of the teens in the bathroom because the handle was broken. One room was completely infested with visible mold all down the wall. The other room had a broken handle on the front door and we had to run into the door to get it to open. We ended up finding another hotel and didn't stay even the first night. This hotel should be condemned and torn down. I'm not sure how the health department has allowed them to continue in business.
Stayed 2 nights in Jun 2017