Bar (on property)

Reviews of TRYP by Wyndham Köln City Centre

4 out of 5
TRYP by Wyndham Köln City Centre
Domstr. 10-16, Cologne, NW

Reviews

8.0

Very good

Rating 10 - Excellent. 265 out of 933 reviews" "
Rating 8 - Good. 445 out of 933 reviews" "
Rating 6 - Okay. 158 out of 933 reviews" "
Rating 4 - Poor. 45 out of 933 reviews" "
Rating 2 - Terrible. 20 out of 933 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Mytch

Disliked: Amenities
Was fine, but nothing more than that. Had no hand soap, body soap, shampoo, but did have empty bottles of those items. Oh, and a small bottle of conditioner, and that was it. At least I left with soft hair! Very dated property, which would be fine were it not for the price being what it was. Value by that measure is not great, you can get A LOT more for just a few more euro. Not the worst, but I won’t be staying here again.
Stayed 1 night in Mar 2024
Response from Claudio Kornak, Operations Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your review.We are sorry to hear that your time with us did not exceed your expectations.While we would like to believe that we offer all the necessary modern amenities, we have noted your feedback. We understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance works whenever necessary.We hope to have the opportunity to welcome you back in the future. Sincerely,Claudio Kornak, Operations Manager

10/10 Excellent

Olha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Claudio Kornak, Operations Manager on 19 Feb 2024
Dear Olha,It was a pleasure to receive this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to welcoming you back in the future.Kind regards,Claudio Kornak, Operations Manager

6/10 Okay

Paulette, POOLVILLE

Liked: Staff & service, property conditions & facilities
The staff was accommodating, the parking was absolutely terrible! We did get a space in the garage but please be warned that an SUV is really too large for their facility! There were literally inches on each side of our vehicle getting in and out. Room was decent, but the bathroom was not very clean. To get to the Christmas market you have to walk by the train station area, which is very sketchy. We ended up taking a taxi back to avoid it.
Stayed 1 night in Dec 2023
Response from Claudio Kornak, Operations Manager on 15 Dec 2023
Dear Paulette,We appreciate that you took the time to share your experience with us.We are pleased to hear that our staff provided you with accommodating service and we appreciate your kind words. Regarding the parking, we acknowledge that our on-site underground car park can be narrow, and we regret any inconvenience this may have caused. Our location is indeed very close to the Christmas market and other attractions, and we hope you were able to enjoy these nearby features despite your concerns about the area around the train station. We take cleanliness very seriously, and while we offer daily housekeeping services, we apologize if the cleanliness of your bathroom did not meet your expectations.We hope we may have the chance to welcome you back in the future. Kindest regards,Claudio Kornak, Operations Manager

6/10 Okay

DAVID

Liked: Cleanliness, staff & service, room comfort
The hotel is in a great location
The hotel is in a good location for the central railway ( HBF ) station where you can take S Bahn S19 to and from the airport .it is also located within walking distance of alll the major sights ,and Altstadt .( In order to reach the just walk through the HBF .We booked a Business room ,because they are bigger than the standard room. Note ..the Hotel bar is now permanently closed.
Stayed 4 nights in Nov 2023
Response from Claudio Kornak, Operations Manager on 8 Dec 2023
Dear David,Thanks for taking the time to provide feedback about your time at our hotel.We're delighted to hear that our central location served you well, allowing for easy access to the central railway station and proximity to major sights and the charming Altstadt. It is indeed one of our top positive points. We also appreciate your feedback on the room size and are glad you enjoyed the additional space our Business rooms provide.We note your comment regarding the bar; while we do not have a bar within the hotel, we hope our central location offered ample opportunities to explore local alternatives.We hope to welcome you back. Best wishes,Claudio Kornak, Operations Manager

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 2 nights in Nov 2023
Response from Claudio Kornak, Operations Manager on 28 Nov 2023
Dear Josh,Thank you very much for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you on your next visit.Kind regards,Claudio Kornak, Operations Manager

10/10 Excellent

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Koln HBF
Excellent location close to the Koln HBF, clean, nice staff
Stayed 4 nights in Nov 2023
Response from Claudio Kornak, Operations Manager on 20 Nov 2023
Dear Andres,We appreciate that you took the time to review your recent stay.We're delighted to hear that our proximity to the central station and the cleanliness of our hotel met your expectations. It's also wonderful to know that our team made a positive impression during your stay.We look forward to seeing you on your next visit to our hotel. Best wishes,Claudio Kornak, Operations Manager

10/10 Excellent

Latisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station, located near alot of shopping center and restraunts
Stayed 2 nights in Nov 2023
Response from Claudio Kornak, Operations Manager on 13 Nov 2023
Dear Latisha,Thank you for sharing your opinion after your recent stay.We are delighted to hear that you appreciated our convenient location near the train station, shopping centers, and restaurants. Our hotel is indeed situated in the heart of Cologne's city center, making it an ideal choice for both leisure and business travelers.We are also pleased to know that you found our rooms clean and well-maintained, and that our staff provided excellent service. Our team works hard to ensure that our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back to our hotel in the future. Kind regards,Claudio Kornak, Operations Manager

6/10 Okay

YEW CHYE

Travelled with group
Disliked: Amenities, property conditions & facilities
Its location is good as it is just next to main train station. However, the room is tiny and randown. Shower head is broken and water drain seems jammed. Good for just night sleep but not for long stay.
Stayed 2 nights in Nov 2023
Response from Claudio Kornak, Operations Manager on 10 Nov 2023
Dear Yew,Thank you for taking the time to provide your feedback.We are glad to hear that you appreciated our convenient location next to the main train station, making it easy for our guests to explore the city and its attractions. However, we are sorry to hear about the issues you encountered in your room. Our rooms come in various sizes, and we would be happy to assist you in selecting a larger room for your next stay to ensure your comfort. As for the shower head and water drain, we have addressed these concerns with our maintenance team to ensure they are promptly resolved.Thank you again; it would be a pleasure to welcome you back. Best regards,Claudio Kornak, Operations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Claudio Kornak, Operations Manager on 7 Nov 2023
Dear Guest,Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We all look forward to the pleasure of welcoming you again.Kindest regards,Claudio Kornak, Operations Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet, budget friendly. Wonderful breakfast
Stayed 1 night in Oct 2023
Response from Claudio Kornak, Operations Manager on 2 Nov 2023
Dear David,Thank you for your kind review.We are delighted to hear that you found our hotel to be quiet and budget-friendly. It's great to know that you enjoyed our wonderful breakfast, which offers a well-balanced buffet with a variety of fresh options to start your day.We appreciate your feedback on the room cleanliness and hotel condition, and we will continue to work on improving these aspects to ensure a comfortable stay for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Claudio Kornak, Operations Manager

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An overall good experience
Stayed 1 night in Sep 2023
Response from Claudio Kornak, Operations Manager on 18 Sept 2023
Dear Sharon,Thank you for sharing your opinion of your stay with us.We're pleased that you had a pleasant stay with us and appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Claudio Kornak, Operations Manager

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service
The property was ok, location not too bad, but the parking was a nightmare. We even had some damage to our rental car trying to get out of the underground parking area.
Stayed 3 nights in Aug 2023
Response from Claudio Kornak, Operations Manager on 11 Sept 2023
Dear Anne,Thank you for taking the time to share your review.We are glad to hear that you found our location convenient for your stay. Our hotel is indeed situated in the heart of Cologne's city center, making it an ideal choice for both leisure and business travelers.However, we apologize for the difficulties you encountered with our parking facility. As you mentioned, our on-site underground car park is quite narrow, which can be challenging for some vehicles. We understand the inconvenience this may have caused and appreciate your feedback. In the future, we recommend considering alternative parking options nearby if you feel our parking facility may not be suitable for your vehicle.We hope to see you again in the future. Best wishes,Claudio Kornak, Operations Manager

2/10 Terrible

Alejandro

Stayed 6 nights in Aug 2023
Response from Claudio Kornak, Operations Manager on 29 Aug 2023
Dear Alejandro,Thank you for taking the time to review your stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will come and stay with us again. Best wishes,Claudio Kornak, Operations Manager

4/10 Poor

Blazej

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You can't polish a t*rd. While the staff is going out of their way to accommodate guests and help with usual and unusual incidents, the hotel itself urgently needs an update. No air conditioning in sweltering heat is unacceptable, especiy in an establishment 'proud' of its 4-star status. The only elevator was broken for over 36 hours during our stay. Anyone with mobility issues on upper floors must have been extremely inconvenienced.
Response from Claudio Kornak, Operations Manager on 11 Sept 2023
Dear Blazej,Thank you for taking the time to share your feedback.We appreciate your kind words about our dedicated staff and their efforts to accommodate guests. Our team takes pride in providing excellent service to ensure a pleasant stay for our guests.We understand your concerns regarding the lack of air conditioning and the temporary issue with the elevator. Please note that we do provide extra fans at reception for guests who find their rooms too warm. We apologize for any inconvenience caused by the elevator issue and assure you that it has been resolved. We continuously strive to improve our facilities and will take your feedback into consideration for future enhancements. We hope that the convenient location and other amenities of our hotel, such as the gym, sauna, and breakfast restaurant, contributed to a positive overall experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Claudio Kornak, Operations Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Claudio Kornak, Operations Manager on 22 Aug 2023
Dear Dean,Thank you for your kind feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all look forward to the pleasure of welcoming you back soon.Our kindest regards,Claudio Kornak, Operations Manager

10/10 Excellent

paul, nelson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very good reception the guy at the desk could speak very clear English, check-in was a dream. got tea and coffee, internet is simple to log in to. would recommend this hotel quite easy to find with sat nav.
Stayed 1 night in Aug 2023
Response from Claudio Kornak, Operations Manager on 6 Aug 2023
Dear Guest,Thank you for this positive review.We are delighted to hear that our reception staff provided excellent service and that you found our check-in process smooth. It's great to know that you appreciated the tea and coffee facilities, as well as the easy-to-use internet in your room. We always strive to make our guests feel comfortable and well-connected during their stay. We are also glad that you found our hotel easy to locate with your sat nav, and we hope you had the opportunity to explore the nearby attractions, such as the Cologne Cathedral and the famous shopping street of Schildergasse.We look forward to welcoming you back on a future occasion. Best wishes,Claudio Kornak, Operations Manager

6/10 Okay

Laura

Travelled with partner
Disliked: Property conditions & facilities
Neighbourhood was sketchy. Night lock did not work. Room was clean but so dated that it dis not look clean.
Stayed 1 night in Jul 2023
Response from Claudio Kornak, Operations Manager on 30 Jul 2023
Dear Laura, Thank you for leaving us this review of your recent stay.We are glad to hear that you found our room clean during your stay. We continuously strive to maintain a high standard of cleanliness for our guests' comfort. However, we understand that the room's decor may not have met your expectations. We appreciate your feedback and will take it into consideration.We apologize for the inconvenience you faced with the night lock not working properly. Our team is always available to assist with any issues our guests may encounter, and we encourage you to reach out to us during your stay so that we can promptly address any concerns. Lastly, we understand your concerns about the neighborhood, but please know that our hotel is located in a central area, close to many popular attractions and public transportation, ensuring a convenient stay for our guests.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Claudio Kornak, Operations Manager

6/10 Okay

Julie

Travelled with partner
We got a very friendly welcome at the front desk. The hotel is very well placed for sightseeing. The room we had, although clean was small and basic.
Stayed 2 nights in Jul 2023
Response from Claudio Kornak, Operations Manager on 20 Jul 2023
Dear Julie, Thank you for your review.We are delighted to hear that you received a friendly welcome from our front desk team and appreciated our convenient location for sightseeing. However, we understand that you found the room to be small and basic. Our hotel offers different room sizes to cater to various guest preferences, and we would be more than happy to help you choose a more spacious room for your next stay. We are glad that you found the room clean, as we take great pride in maintaining a high standard of cleanliness throughout the hotel.We hope to welcome you back in the future.Best wishes,Claudio Kornak, Operations Manager

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect all around for a mini-trip. Close to the main station, yet quiet. Comfortable room. Excellent breakfast buffet.
Stayed 1 night in Jul 2023
Response from Claudio Kornak, Operations Manager on 5 Jul 2023
Dear Alain,Thank you for such a positive review of your stay.We are pleased that you had a pleasant stay and that our convenient location with transport options close by met your requirements perfectly.We look forward to welcoming you back. Best wishes,Claudio Kornak, Operations Manager

8/10 Good

Kathleen

Liked: Staff & service, room comfort
Easy to get to, very close to central train station. Had no problem checking in 2 hours ahead of time which was great. Bedroom walls were dirty, as was the carpet. Had a nespresso coffee machine and tea and kettle. Free bottle of water was left in room each day which was nice.
Stayed 2 nights in Jun 2023
Response from Claudio Kornak, Operations Manager on 5 Jul 2023
Dear Kathleen,Thank you for taking the time to share your review.We are delighted to hear that you appreciated our convenient location near the central train station and the early check-in. It's great to know that you enjoyed the Nespresso coffee machine, tea, kettle, and complimentary bottle of water in your room. However, we regret to learn about the cleanliness issues you encountered with the walls and carpet. We take pride in maintaining a high standard of cleanliness, and your feedback will be shared with our housekeeping team to ensure improvements are made.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Claudio Kornak, Operations Manager

6/10 Okay

Kimberly

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Had an inner room which was very quiet. Room was large, but furnishings were dated and worn. Carpet was gross (thank goodness for the slippers provided) and mini fridge looked like it hadn't been wiped down in a year. No AC, but provided a fan to help with the afternoon heat. Good internet. Expected to see Mindy St. Claire in the hallway...
Stayed 3 nights in Jun 2023
Response from S.Luplow on 26 Jun 2023
Dear Kimberly,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was not air conditioned. The staff gave me a fan to use. This helped some. I had to move out of my first room because of the noise.
Stayed 4 nights in Jun 2023
Response from S.Luplow on 26 Jun 2023
Dear Ann,Thank you a lot for your feedback! We are glad you liked our hotel and our staff could help you.It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great staff.
Stayed 1 night in May 2023
Response from S.Luplow on 26 Jun 2023
Dear Martha,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast were excellent
Stayed 1 night in Apr 2023
Response from S.Luplow on 7 May 2023
Dear Charles, Thanks a lot for your positive feedback. We are glad you liked our hotel and had a good start to your day with our breakfast buffet. We are happy to pass on your praise to our team.It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

8/10 Good

Anila, Romford

Liked: Staff & service, amenities, property conditions & facilities
If the hotel updated the rooms rather than the public areas it would be so much better - booked double room got single beds carpet filthy and outdated
Stayed 1 night in Apr 2023
Response from S.Luplow on 7 May 2023
Dear Anila,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

6/10 Okay

Tedy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No really cleanliness in room
Stayed 4 nights in Feb 2023
Response from S.Luplow on 18 Mar 2023
Dear Tedy,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Kyung Ju, Louisville

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not easy to find but great hotel
Stayed 3 nights in Feb 2023
Response from S.Luplow on 18 Mar 2023
Dear Kyung Ju,Thank you a lot for your great feedback! We are glad you liked our hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

KAPIL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very cooperative staff, clean property , over all best.
Stayed 6 nights in Feb 2023
Response from S.Luplow on 18 Mar 2023
Dear Kapil,Thank you a lot for your feedback! We are glad you liked our hotel and our staff could help you.It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

8/10 Good

Charles

Liked: Staff & service, amenities, property conditions & facilities
Ok
Response from S.Luplow on 10 Feb 2023
Dear Charles,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property affords a more-than-decent stay for the price. It's not a super-flashy property, but it's nice, and the breakfast has numerous options (eggs, sausage, bacon, beans, pancakes, toast, pastries, yogurts, cereals, coffee, juice, etc). Plus, it's only a short walk to the Cathedral, and the staff is friendly and fluent in English. If you choose to park at the hotel, please note you need to reserve a spot in advance, otherwise you'll have to park in a public garage down the street. Also, the parking garage under the hotel is extremely tight, so only small, compact vehicles are recommended (even with a subcompact car, I literally only had about 3 inches of space on either side of my side mirrors driving down the access ramp into the garage). Lastly, getting to the hotel is easy, despite having to drive in congested areas in downtown Cologne. No issues there. Overall, we had a nice stay.
Response from Luca Anna Bröder on 1 Jan 2023
Dear Matthew Ream, Thank you for your great feedback! We are glad that you have been satisfied with your stay at our hotel.Hopefully see you again soon!Kind regardsLuca Anna BröderFront Office Trainee

8/10 Good

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very convenient for train station even with heavy bags, and close to shops and cathedral. Nice room with bath although mattress a bit hard. Furnishings a bit worn. Did not eat or use bar at hotel.
Response from Luca Anna Bröder on 1 Jan 2023
Thank you for your message.We are glad to hear that you have been satisfied with your stay at our hotel.Happy 2023 and hopefully see you again soon!Kind regardsLuca Anna Bröder

8/10 Good

Adel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, next to the station, only disappointment was the restaurant of bar not being open
Stayed 1 night in Nov 2022

4/10 Poor

Jose, Hialeah

Travelled with family
Disliked: Staff & service
The young man at the reception was not professional and if pedantic and offensive even rude it is incredible that the they have such unfriendly staff in a hotel in a hotel in their position facing the public
Stayed 2 nights in Oct 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Location fantastic with the train station a 2 minute walk away.
Stayed 11 nights in Oct 2022

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay just a couple of minutes walk from the train station.
Stayed 1 night in Oct 2022
Response from S.Luplow on 25 Oct 2022
Dear Rachel,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Lilibeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to central station just 4 minutes to walk. Near shopping mall and tourist spot. Spacious room and clean . Good breakfast.
Stayed 2 nights in Oct 2022
Response from S.Luplow on 25 Oct 2022
Dear Lilibeth,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plé sent stay.
All good.
Stayed 3 nights in Sep 2022
Response from S.Luplow on 25 Oct 2022
Dear Gerad,Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again.Kind regardsSebastian LuplowGuest Service

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotels rooms require a complete upgrade to warrant anywhere near a four star category! Closer to a 2 star in their current state.
Stayed 2 nights in Sep 2022
Response from S.Luplow on 25 Oct 2022
Dear Guest,Thank you for your stay with us and thank you for your feedback. We are sorry to read, that we were not able to meet your expectaions and you was not satisfied with your stay. We aplogize for this and hope to get another chance to persuade you with our service. We are looking forward to welcoming you back.Kind regardsSebastian LuplowGuest Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel.
Good hotel and would recommend for anyone staying in this city. Parking under the hotel and secure. Big windows which open fully which is goodnon a hot evening. Tv with good selection of channels including sports. Positioned in a great location near to centre and river.
Stayed 1 night in Aug 2022

8/10 Good

Arun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in the property was there and there were no hidden charges
Stayed 1 night in Aug 2022

8/10 Good

Marcelo Jr

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms don’t have air conditioning unit
Stayed 2 nights in Aug 2022

10/10 Excellent

MR P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for rail travellers. Superb breakfast, a great range of food and drinks of high quality.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location and important for me, close to the rail station. Very clean, excellent breakfast good value. Thanks John.
Stayed 3 nights in Jun 2022

6/10 Okay

Omar

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s very old hotel need to be renovated. The room was very hot, no A.C I lived a terrible nights without sleeping. It was very disappointing to me .
Stayed 2 nights in May 2022
Response from S.Luplow on 1 Jun 2022
Dear Omar, Thank you for your booking and your rating. We regret that we could not meet your expectations. We apologize to you for that. Please note our rooms do not have air conditioning, this is not listed in the room facilities. We would be happy if we could welcome you again as our guest. Kind regards Sebastian Luplow Guest Service

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from S.Luplow on 1 Jun 2022
Dear Ian, Thank you very much for your great feedback. We are glad you liked our hotel and the room. We hope you will have the opportunity to visit us again. Kind regards Sebastian Luplow Guest Service

10/10 Excellent

Horatio

Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and the situation close to the centre was jus right.
Stayed 5 nights in Apr 2022
Response from S.Luplow on 1 Jun 2022
Dear Horatio, Thank you very much for your great feedback. We are glad you liked our hotel and the room. We will be happy to pass on your compliments to our team. We hope you will have the opportunity to visit us again. Kind regards Sebastian Luplow Guest Service

8/10 Good

Linda

Stayed 1 night in Apr 2022
Response from S.Luplow on 1 Jun 2022
Sehr geehrte Linda, vielen Dank für Ihre sehr gute Bewertung! Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und unser Service Sie überzeugen konnte. Wir hoffen, Sie besuchen uns bald wieder! Mit freundlichen Grüßen Sebastian Luplow Guest Service

8/10 Good

Dhanya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were friendly and allowed me and my friend to store our bag somewhere as we were very early to check in. So we were able to browse around without having to carry our bags everywhere. The rooms were clean and basic. The beds and bathroom were cleaned everyday.
Stayed 4 nights in Apr 2022
Response from S.Luplow on 30 Apr 2022
Dear Dhanya, Thank you a lot for your feedback! We are glad you liked our hotel and our staff could help you. It would be a pleasure to welcome you back again. Kind regards Sebastian Luplow Guest Service

8/10 Good

Jayakarthik

Stayed 2 nights in Apr 2022
Response from S.Luplow on 11 Apr 2022
Dear Jayakarthik, Thank you a lot for your great feedback! We are glad you liked the location and the hotel. It would be a pleasure to welcome you back again. Kind regards, Sebastian Luplow Guest Service