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Reviews of Wingate By Wyndham Chihuahua

2.5 out of 5
Wingate By Wyndham Chihuahua
Sierra De La Campana 3701, Chihuahua, CHIH

Reviews

8.8

Excellent

Rating 10 - Excellent. 484 out of 824 reviews" "
Rating 8 - Good. 234 out of 824 reviews" "
Rating 6 - Okay. 61 out of 824 reviews" "
Rating 4 - Poor. 29 out of 824 reviews" "
Rating 2 - Terrible. 16 out of 824 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very satisfied with my stay in this hotel . Close to shopping center , breakfast was great , happy hour had great selection of drinks and beers . Staff was very helpful all the time.
Stayed 2 nights in Jan 2022

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the biggest mall in the area, and in the middle of a lot of restaurants and bars. Reception and restaurant staff very friendly and helpful. The only negative that I see is housekeeping asking and pressuring so they can clean the room.
Stayed 3 nights in Jan 2022

10/10 Excellent

Hervey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent place
Stayed 4 nights in Jan 2022

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
I found this over priced hotel to be- by far- the worse I have every encountered. I have stayed in Ciudad Chihuahua several times at the Hampton Inn. It was unavailable during this time so, unfortunately, I had to stay at the Wingate. The only two things that occurred correctly were checking in and checking out. The breakfast food was terrible including the coffee which my wife stated was the worst. I have eaten Mexican breakfasts on hundreds of occasions and this was by far the worst. When we first entered our room there was still trash in the nightstand drawer, no washcloths, the room carpet was dirty, the curtains were broken. We asked for washcloths they had none (12/23/21). The next day (12/24/21) after the terrible breakfast, we left the hotel at about 0900 hours. When we returned the room was cleaned, more or less. We attended happy hour. The drinks were acceptable but the food was again substandard. So much so that my wife became nauseated with indigestion and I felt the same. We noticed there were very few channels on the TV too. On 12/25/21 we again left the hotel at about 0900. We saw housekeeping at work on the way out. When we returned at about 1700 hours the room had not been cleaned, the dirty towels had not been exchanged. We contacted the desk and informed them and they stated the housekeeping had left for the day and sent a security guty to bring towels. I now very much regret staying at this hotel. I wll stay at Hampton Inn next time.
Stayed 3 nights in Dec 2021

8/10 Good

Kathie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel but service is a bit lacking.
The hotel was very clean and comfortable but there were no cups or glasses in the room and only one packet of regular coffee for the tiny coffee maker. Went to the desk to request cups and more coffee. Desk clerk said he did not have any more coffee packets to give us (unless we wanted decaf...yuk) and promised to send someone to room with cups. Never happened. Also, did not seem like it was easy to walk to any restaurants and theirs was closed, They did have a bit of free food for Happy Hour (6-8 pm) along with some wine and beer so we didn't totally starve. They offer free breakfast from 6-10 am, but we had to be at the airport before breakfast was served so I can't comment on that. The main reason I selected this hotel was for the promised shuttle to the airport. They instead said they could call a taxi for us and it would cost 220 pesos (about $10 USD) but the driver charged us 320 ($15) and seemed a bit shady. Was very disappointed with that. The shower was absolutely amazing though.
Outside the hotel at 3 am.
Stayed 1 night in Dec 2021
Response from . on 23 Dec 2021
.

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and happy hour were excellent.
Stayed 3 nights in Nov 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Lo recomiendo
El hotel esta muy bien acondicionado, se ve relativamente nuevo, las amenidades se ve muy bien. pero la limpieza si es algo que necesitan mejorar. Los pisos sucios, y la alfombra del pasillo tambien, el tapiz en especifico de mi cuarto estaba sucio.
Stayed 1 night in Oct 2021
Response from . on 23 Nov 2021
.

8/10 Good

Jose G

Stayed 3 nights in Oct 2021
Response from . on 23 Nov 2021
.

10/10 Excellent

Juana E Celis

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Alfonso

Liked: Cleanliness
Stayed 2 nights in Oct 2021

10/10 Excellent

verenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so complete, affordable and awesome!
Stayed 1 night in Oct 2021
Response from Cristy on 27 Oct 2021
Los esperamos pronto!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Dirty Hotel
We had a terrible stay at this hotel, very bad service, no help with the luggage, very dirty rooms, very dirty lobby, the hotel was dirty in general, the pool area was overcrowded, dirty and noisy, Breakfast area was full of dirty plates with food on them, will not stay in this hotel again, not recommended
Stayed 1 night in Oct 2021
Response from . on 26 Oct 2021
.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely friendly and some are bilingual. The rooms were very cozy and the housekeeping was very thorough. The pool and spa were very comfortable and great amenities!
Stayed 5 nights in Oct 2021
Response from Cristy on 18 Oct 2021
Thanks! for the comments! Hope see yoy soon

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Rooms old and dirty, sheets had stains and towels were ripped. Service was good.
Stayed 2 nights in Oct 2021
Response from Cristina on 8 Oct 2021
Thank you very much for your comments, we will take it as feedback to follow up on your requests to make improvements to targets.

10/10 Excellent

Rene, El Paso

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 3 nights in Sep 2021
Response from Cristy on 20 Sept 2021
Los esperamos pronto!

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall experience. Quiet hotel with great breakfast and amenities you would need.
Stayed 2 nights in Aug 2021
Response from Cristy on 3 Sept 2021
Thank you for the comments!! Glad for see you soon!!

8/10 Good

Marco

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bonitas instalaciones
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021
Response from . on 6 Aug 2021
.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The bathroom which we stayed needs repairs, and we could not switch us to another room because it was fully booked.
Stayed 2 nights in Jul 2021
Response from . on 19 Jul 2021
.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
El
Stayed 3 nights in Jun 2021
Response from . on 19 Jul 2021
.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel y el precio es adecuado
Stayed 3 nights in Jun 2021
Response from Cristy on 1 Jul 2021
Los esperamos pronto!!!

8/10 Good

Yamille

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jun 2021
Response from . on 19 Jul 2021
.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We are loyal to Wingate Wyndham, you can go back and check our records with Expedia every time before Covid we always stayed they’re without any issues now. Not recommendable we get here and receptionist had us wait while serving others not very professional!! With this stay it just made us not want to stay here in the future!! Our room was ok but our bed was UNSANITIZED we had to sleep in a fold out bed because our bed was not clean and the pillows stunk like they haven’t been SANITIZED IN A WHILE!!
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel muy amplios los cuartos
Stayed 8 nights in Jun 2021
Response from cristy on 14 Jun 2021
los esperamos pronto!

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Linens can use a bit more attention Pillows were too high
Stayed 1 night in May 2021
Response from Cristy on 5 Jun 2021
We handle a standard of pillows that the brand requests, in case we have other types of pillows at the reception for your greater comfort

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from . on 1 Jun 2021
.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to change room because the ac was not working properly
Stayed 1 night in May 2021
Response from Cristy on 18 May 2021
Una disculpa por el incomodo momento durante su estadía estamos trabajando en ello para que no vuelva a pasar

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, cozy and love the pool.
Stayed 1 night in May 2021
Response from cristy on 18 May 2021
Los esperamos pronto!

2/10 Terrible

Sayra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuimos victimas de un robo por parte del servicio de limpieza, no recomiendo hospedarse en el hotel ya que habia bastante gente en el area de la alberca sin respetar la contingencia.
Stayed 1 night in Apr 2021
Response from Cristina on 19 Apr 2021
Buenos días en ese momento se vio el problema de inmediato el cual fue aclarado con la supervisora y la camarista, ya que la camarista realizo la limpieza de la habitación estando ustedes presentes. Antes de dejar el hotel ya no solicitaron hablar con recepción o gerencia que estamos 24 horas para solucionar cualquier problema.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Old and slow internet, mold in bathroom ceiling and overall not that comfy
Stayed 3 nights in Apr 2021
Response from Cristy on 17 Apr 2021
Can you give me more details, so we can fix the problem

8/10 Good

Verified traveller

Stayed 1 night in Mar 2021
Response from . on 10 Apr 2021
.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything. Highly recommended and I will return next time.
Stayed 1 night in Mar 2021
Response from Cristy on 28 Mar 2021
We are waiting for you soon to provide you with better services

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Areas comunes cómodas, agua climatizada de la alberca
Stayed 1 night in Mar 2021
Response from Cristy on 28 Mar 2021
Aquí los esperamos de regreso!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were super clean and comfort, but common areas were dirty and the breakfast service was AWFUL!! took me 60 minutes to get a coffee, also the guy was cooking with same gloves that he was wearing when cleaning tables. We are in the middle of a pandemic, you need to be extremely careful with the cleaning stuff
Stayed 1 night in Mar 2021
Response from Cristy on 28 Mar 2021
We are working on it and making improvements in the areas since at that time we did not have staff for the common areas and for breakfast

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel the pool and also the grills were available. Friendly staff and breakfast was also delicious.
Stayed 2 nights in Feb 2021
Response from Cristy on 9 Feb 2021
Thank you very much for your comments, we hope to see you again to continue providing an excellent service

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from . on 7 Dec 2020
.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fancy, and good service, even according to U.S. standards!
Stayed 1 night in Oct 2020
Response from .Cristy on 3 Nov 2020
Thank you very much We hope see you soon!!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Slow wifi which kept disconnecting. Outdated rooms.
Stayed 2 nights in Sep 2020
Response from Cristy on 7 Sept 2020
Buenos Dias una disculpa por el servicio de internet estamos trabajando en ello para que no se desconecte, manejamos soporte técnico 24 horas de internet.

8/10 Good

Fernando, El Paso, TX

Liked: Cleanliness, amenities, property conditions & facilities
At check in they requested an unexpected $MX 1,000.00 deposit. At checkout the clerk was hesitant of the process needed to refund it. After 4 days it was credited to my bank account
Stayed 1 night in Aug 2020
Response from Cristina Loya on 25 Aug 2020
Good morning on the website comes where a deposit of $ 1000 pesos is requested for any incident during your stay, which is returned at the time of your check out if you leave the voucher open, the card performs the release of the deposit in 2 to 3 days already that only your money is retained in the account, and the bank has already released your money. Sorry for the inconvenience, but they are Hotel procedures. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lugar muy agradable y atento personal, exquisitos omelette
Stayed 1 night in Mar 2020
Response from Martha Martínez on 22 Mar 2020
Muchas gracias por tomar parte de su valioso tiempo para compartirnos su experiencia. Nos alegra que haya disfrutado del servicio y los alimentos. Nuevamente agradecemos su preferencia y esperamos tenerle de vuelta muy pronto

8/10 Good

Jesus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Martha Martínez on 11 Mar 2020
Muchas gracias por tomar parte de su valioso tiempo para calificar su estancia con nosotros. Le ofrezco una disculpa por no haber podido cumplir con su expectativas de servicio, por favor, si tiene alguna recomendación o sugerencia no dude en contactarnos. Quedamos a sus ordenes

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Martha Martínez on 17 Mar 2020
Muchas gracias por tomar parte de su valioso tiempo para responder a esta encuesta de satisfacción. Nos alegra que todo haya sido de su agrado, sin embargo, en caso de existir alguna recomendación u observación, quedamos a la orden.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view!! Good staff ! Breakfast is very good, felt like home!
Stayed 1 night in Feb 2020
Response from Martha Martínez on 28 Feb 2020
hank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Wingate Chihuahua! All The Best,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Martha Martínez on 28 Feb 2020
Muchas gracias por tomarse el tiempo para evaluar nuestros servicios, nos complace saber que cumplimos con sus expectativas!!! Agradecemos su preferencia y esperamos tenerle de vuelta muy pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Martha Martínez on 28 Feb 2020
Gracias por calificar su estancia con nosotros, nos alegra que todo haya sido de su agrado. Agradecemos su preferencia y esperamos tenerle de vuelta muy pronto

8/10 Good

manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Martha Martínez on 15 Feb 2020
Muchas gracias por calificar su estancia con nosotros. Le ofrecemos una disculpa por no haber podido cumplir totalmente con su expectativas de servicio. Nuevamente agradecemos su preferencia y esperamos tener la oportunidad de servirle de nuevo muy pronto.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
This is a good hotel - rooms small but comfortable- decent beds- good bath/shower. Attractive ambient - decent facilities- functional WiFi. The only comment slightly negative which I could make is w respect to the free buffet at happy hour - a nice feature- BUT - if that’s something you will plan to take advantage of - choose the Best Western next door (literally next door) - their (BW) free buffet is a 10 while Wingates is a sad 3-4. Crappy nachos with velveeta, and the major treat was a hot-dog- the BW has tacos, wings, club sandwiches hot soups etc etc - Wingate needs to up their game if they want to meet the competition. BW has them beat in nearly every category for about the same room rate
Stayed 1 night in Jan 2020
Response from Martha Martínez on 6 Feb 2020
Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the nonconformity with the happy hour food. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you. Thank you for choosing Wingate Chihuahua!

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Martha Martínez on 5 Feb 2020
Muchas gracias por calificar su estancia con nosotros!!! Nos da gusto que haya disfrutado de nuestros servicios!! Esperamos tenerle de vuelta muy pronto!!!