A below average, tired looking apartment-hotel. Be wary as you may get allocated a room that isn’t the one you booked and which looks markedly different to the pictures on their website.
We booked the ‘business suite with kitchenette’ via Mas ApartHotels listing on hotels dot com. Of the 8 pictures, not a single 1 of the 8 photographs depicted our room. We got an inkling things weren’t quite right when we checked in and were led back out onto the street to the building next door. On the 3rd floor, we found our room to be no more than 40 square metres at best (advertised at 45), which would have been fine if it hadn’t been so tired looking, dirty and in need of modernisation (see pictures).
After deciding to complain (which I rarely do) I was met with a condescending, unapologetic tone from the receptionist (named Lorena). Apparently, the website pictures were of the ‘modern’ rooms and we had been allocated a ‘classic’ room in an older building next door. She stated that the hotel had no control over the pictures on their hotels dot com listing and that is why the picture of this older room had been omitted. An outright lie - as hotel owners are fully in charge of which pictures appear on their hotels dot com listing.
I hope after reading this, the management decide to add the actual pictures of this room to their listing on hotels dot com and be more honest to customers about which room they might be allocated before they book. I’d much rather have not written this review