Apartment, Kitchen | Living area | 32-inch flat-screen TV with cable channels, TV
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Reviews of MAS Aparthotel EU

3 out of 5
MAS Aparthotel EU
Rue de spa 14, Brussels

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 285 reviews" "
Rating 8 - Good. 83 out of 285 reviews" "
Rating 6 - Okay. 13 out of 285 reviews" "
Rating 4 - Poor. 5 out of 285 reviews" "
Rating 2 - Terrible. 2 out of 285 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Manuela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MAS Team on 2 Apr 2024
Dear guest,Thank you for your review!We are glad to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel.

10/10 Excellent

michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MAS Team on 19 Dec 2023
Dear Guest, Thank you for your nice review. We are looking forward to welcoming you back soon. Best regards

8/10 Good

Mei Hong, new york

Travelled with group
Liked: Cleanliness
Check in and out was smooth. Close to transportation. There unpatch hole near the light in bathroom. Because property business district you would have to travel a bit to find food especially Saturday and Sundays.
Stayed 3 nights in Nov 2023
Response from MAS Team on 28 Nov 2023
Dear Mrs Hong, Thank you for your review. We hope to welcoming back soon at MAS Aparthotel.Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from MAS Team on 23 Sept 2023
Thank you for your review! We hope to welcome you again at MAS Aparthotel.

10/10 Excellent

Scott

Stayed 5 nights in Sep 2023
Response from MAS Team on 14 Oct 2023
Dear Mr. Scott, Thank you for your nice review. We are looking forward to welcoming you again at MAS Aparthotel!MAS Team

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 5 nights in Jul 2023
Response from MAS Team on 8 Aug 2023
Thank you for your review! We hope to welcome you again at MAS Aparthotel.

10/10 Excellent

Alina

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from MAS Team on 3 Jul 2023
Dear guest,Thank you for your review!We hope to welcome you again soon at MAS Aparthotel.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was essentially a furnished one room apartment. It has a separate kitchen down a little stairs that is furnished with pots and dishes. Shower is separate room from the toilette. We were only there overnight but would be a great place to stay for a week or more where you could save some money by cooking some of your meals.
Stayed 1 night in May 2023
Response from MAS Team on 6 Jun 2023
Dear William,Thank you for taking the time to write a review about your stay.We are glad to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel (maybe for longer next time!).Thank you for choosing us.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful apartment hotel! We had breakfast every morning in our room, which was spacious and airy, as well as a few dinners. Interesting section of Brussels--St Josse is a real neighborhood, not a tourist fabrication.
Stayed 7 nights in May 2023
Response from MAS Team on 30 May 2023
Dear guest,Thank you for taking the time to write a review about your stay. We are delighted to know you had a pleasant stay with us, and we hope to welcome you again soon at MAS Aparthotel!

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, room comfort
Beautiful building
Gorgeous apartment!
Stayed 3 nights in Apr 2023
Response from MAS Team on 7 Apr 2023
Dear Andrea,Thank you for your excellent review.We are really glad to know you had a nice stay with us, and we hope to welcome you again at MAS Aparthotel!

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, room comfort
Very well located quiet and elegant hotel.
Stayed 1 night in Feb 2023
Response from MAS Team on 9 Mar 2023
Dear Cristina,Thank you vrey much for your review.We are glad to know you enjoyed your stay, and we look forward to welcoming you again at MAS Aparthotel!

2/10 Terrible

Daigo

Disliked: Cleanliness, room comfort
Below average hotel, misleading room pictures
A below average, tired looking apartment-hotel. Be wary as you may get allocated a room that isn’t the one you booked and which looks markedly different to the pictures on their website. We booked the ‘business suite with kitchenette’ via Mas ApartHotels listing on hotels dot com. Of the 8 pictures, not a single 1 of the 8 photographs depicted our room. We got an inkling things weren’t quite right when we checked in and were led back out onto the street to the building next door. On the 3rd floor, we found our room to be no more than 40 square metres at best (advertised at 45), which would have been fine if it hadn’t been so tired looking, dirty and in need of modernisation (see pictures). After deciding to complain (which I rarely do) I was met with a condescending, unapologetic tone from the receptionist (named Lorena). Apparently, the website pictures were of the ‘modern’ rooms and we had been allocated a ‘classic’ room in an older building next door. She stated that the hotel had no control over the pictures on their hotels dot com listing and that is why the picture of this older room had been omitted. An outright lie - as hotel owners are fully in charge of which pictures appear on their hotels dot com listing. I hope after reading this, the management decide to add the actual pictures of this room to their listing on hotels dot com and be more honest to customers about which room they might be allocated before they book. I’d much rather have not written this review
Stayed 2 nights in Oct 2022
Response from . on 30 Oct 2022
.

8/10 Good

Dimitrios

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to the area where my meetings took place. Spacious rooms. No dining area in the hotel. Required to pay extra to check in 30 minutes before the "official" check-in time.
Stayed 1 night in Sep 2022
Response from Diaz on 10 Oct 2022
Dear guest,Thank you for your review.We hope you had a pleasant stay with us and we look forward to welcoming you again at MAS Aparthotel.Thank you for choosing us.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from MAS Team on 31 Aug 2022
Dear Mrs. Smith,Thank you for your review!We are very glad to hear that you enjoyed your stay.We hope to see you again at MAS Aparthotel!

10/10 Excellent

Tyrus

Liked: Cleanliness, room comfort
This was a lovely apartment in a quiet area. We enjoyed the North African restaurant down the street. The management was very friendly and helpful.
Stayed 6 nights in Jun 2022
Response from MAS Apart Team on 25 Jun 2022
Thank you very much for your comment. You were a very kind and respectful couple. Thank you for staying in our home.

8/10 Good

Oleg

Liked: Cleanliness, room comfort
Nice hotel in the city center
As a Gold exclusives member, I had an early check-in 10 a.m for an additional fee of 10 euros and a free 200 ml bottle of white wine.
Stayed 3 nights in Jun 2022
Response from Diaz on 23 Jun 2022
Dear Oleg, Thank you for your review. We hope you had a pleasant stay with us and we hope to welcome you again soon at MAS Aparthotel.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic, location, area.
Stayed 1 night in Jan 2021
Response from Diaz on 2 Feb 2021
Gracias por su reseña. Esperamos darle de nuevo la bienvenida en MAS Aparthotel.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, modern well-equipped apartment. Friendly and helpful staff.
Stayed 4 nights in Mar 2020
Response from Diaz on 16 Mar 2020
Thank you for your review! We hope to welcome you again soon at MAS Residence.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Fantastic space, clean and very comfortable bed, reception open 0730 to midnight. But there was nothing (jug or cafetiere) in my kitchen to make coffee, and the shower room radiator wasn't working.
Stayed 2 nights in Jan 2020
Response from Diaz on 28 Jan 2020
Dear guest, Thank you for your review. We are glad to know you had a good stay with us. Please note all our rooms are equipped with a coffee maker (electric or Italian style). If you visit us another time and you can't find the coffee maker, or if there is anything that is not working in your room (like the heating), please call our staff to help you out. We hope to welcome you again at MAS Residence!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Juan on 6 Jan 2020
Dear guest, Thank you for taking the time to rate our property. We are happy to see that you were satisfied about your stay at MAS Residence. Have a wonderful year 2020!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
We really enjoyed our stay in MAS Aparthotel. The room was very large and comfortable.
Stayed 2 nights in Dec 2019
Response from Juan on 2 Jan 2020
Dear guest, We would like to thank you for your review. It is always great to see that our guest have enjoyed their stay at our property and we are very happy to see that you were satisfied about the room. We thank you again for taking the time to share your experience with all other guests and we hope to welcome you again at MAS Residence.

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Juan on 27 Dec 2019
Dear Indira, We would like to thank you for rating us so nice. We are very happy to see that you have enjoyed your stay with us and we hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated for those visiting the European Quarter, MAS Residence offers well-appointed suites that are clean and well stocked.
Stayed 5 nights in Nov 2019
Response from Juan on 18 Dec 2019
Dear guest, We would like to thank you for taking the time to share your experience with us. It is very important in order for us to improve our service as your satisfaction is our priority. We hope to see you soon at Mas Residence!

6/10 Okay

Pavel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Spacious room, service to be improved
Spacious room, but service bad: there was a fire alarm in the middle of the night, nobody cared to tell us if it is true or fals.... And I was not ofered as VIP guest the breakfast discount.
Stayed 1 night in Nov 2019
Response from Diaz on 28 Nov 2019
Dear guest, Thank you for your review. We apologize about the fire alarm that was set off by another guest because of an excess of shower steam. Unfortunately, this kind of situations are beyond of our control. Our staff appropriately stopped the alarm within a few seconds, and inquired about the cause. Nevertheless, we remind you our front desk is only staffed from 07:30 to midnight. Therefore, our house staff might have been dealing with the cause of the alarm by the time you called or presented yourself at our front desk. We regret if your VIP advantages were not mentioned during check-in. If you visit us again, we will be glad to apply the 50% discount as mentioned on the confirmation of your reservation. Thank you for choosing MAS Residence.

10/10 Excellent

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy and comfortable hotel in a quiet area, with professional staff. I especially appreciate the tasteful design.
Stayed 1 night in Nov 2019
Response from MAS on 14 Nov 2019
Dear guest, We appreciate your kind review and excellent score. All the staff is happy you have had a great stay. Please come back soon! Regards, MAS

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from MAS on 30 Oct 2019
Dear guest, Thank you for taking the time to give us a score. We are happy you have enjoyed your stay in MAS Residence!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, but can hear noise from other guests
My paid reservation was for room with kitchenette. I did not get that type of room. The One can hear people walking in the room upstairs, climbing the staircase to the room upstairs and occasional Plumbing noises.
Stayed 2 nights in Oct 2019
Response from Diaz on 26 Oct 2019
Thank you for sharing your review. We apologise for any inconvenience during your stay. You remarks are important to us and we will address the issues mentioned on your review in order to improve our service. Thank you for choosing MAS Residence.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from MAS on 23 Oct 2019
Dear guest, Thank you for your review. We are happy you have stayed with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Not Bad choice
overall ok... loft with a kitchen so you can cook... not comfortable small bed
Stayed 1 night in Oct 2019
Response from Diaz on 18 Oct 2019
Dear guest, Thank you for your review. We have taken note of your comments and we will take action in order to improve our service. Thank you for choosing MAS Residence.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Diaz on 16 Oct 2019
Thank you for your score! We hope to welcome you at MAS Residence.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, high beautiful ceilings. Well maintained. Perfect
Stayed 2 nights in Oct 2019
Response from MAS on 7 Oct 2019
Dear guest, Thank you for taking the time to write a review and score our services. We hope to welcome you again anytime soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very close to central area. Very large room with a kitchen
Stayed 1 night in Sep 2019
Response from MAS on 1 Oct 2019
Dear guest, Thank you for your kind review. We are happy you have enjoyed your stay with us. Regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from MAS on 1 Oct 2019
Dear guest, We are glad you have had a good stay in our residence. We hope to see you again soon! Regards,

8/10 Good

Tim

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Diaz on 17 Sept 2019
Dear guest, Thank you for your score. We hope you had a nice stay at our place. It would be helpful if you'd let us know anything we can do to improve our service. Thank you for choosing MAS Residence.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brussels visit
We lived our stay
Stayed 2 nights in Aug 2019
Response from Mas Residence Manager on 31 Aug 2019
Dear guest, Thank you for your review on Expedia, We appreciate your comments and we are glad to know that you had a great stay in MAS Residence. We hope to welcome you again soon! Best regards MAS Residence

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Leaky aircon
The air con was badly leaking and after numerous complaints we were asked to change the room at the middle of the night. We have a 3 month old baby so we refused. They didn’t get it repairs all for 3 days
Stayed 5 nights in Aug 2019
Response from Diaz on 29 Aug 2019
Dear guest, We are deeply sorry your stay with us didn't fit your expectations. We apologise for the technical issues in your room, and we regret changing rooms was not a viable option, even though we offer you to move anytime that was better for you during the rest of your stay. Unfortunately, that was the only option we could offer since we cannot control the schedule of the specialised technician required to fix the air conditioning system. We hope the free late check-out we offered you was useful, and we hope rest of your stay in Brussels has been pleasant. Best regards, MAS Residence.

10/10 Excellent

JHOANNA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Diaz on 26 Aug 2019
Dear Jhoanna, Thank you for your score! We hope to welcome you again soon at MAS Residence.

8/10 Good

Evan, New York

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff told us that there is no free parking in Brussels, and recommended parking with the hotel. Yet did not tell us about night is free. We explain we want to spend the next day touring the city, but the staff did not explain to us there needs to be extra cost for the hotel parking. We later see free parking near city center the next day. It would be like 10-20 Euro difference which is fine, but felt this could be improved.
Stayed 1 night in Aug 2019
Response from Diaz on 25 Aug 2019
Dear Evan, Thank you for your review. We have taken note of your comments and we will take action in order to improve our service. Thank you for choosing MAS Residence.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome. Great kitchen and lots of extras. Everyone who worked there was first class.
Stayed 2 nights in Aug 2019
Response from Manager on 21 Aug 2019
Dear Guest, Thank you for sharing your experience at MAS Residence ! We are glad that you enjoyed your stay, we hope to welcome you again at MAS Residence ! Best Regards, MAS Residence

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room for three was super spacious. We loved the kitchenette and strong wifi as well. Beds were comfortable and bathroom was super nice with hot water and a tub! Staff was professional and friendly. I would stay here again. Great for families.
Stayed 1 night in Aug 2019
Response from MAS on 15 Aug 2019
Dear guest, Thank you for your rate! We hope to see you again soon. Best regards, MAS Residence

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, clean, quiet neighborhood although in the midst of EU ,close to metro,. Everything was just perfect.
Stayed 3 nights in Aug 2019
Response from Front Desk on 13 Aug 2019
Dear Guest, We appreciate you have taken the time to leave us a review. We are glad you have enjoyed your stay and are sharing your experience with other travellers. Hope to see you again soon in MAS Residence! Best regards, MAS Residence

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great historical character with good layout with kitchenette.
Stayed 1 night in Aug 2019
Response from Diaz on 13 Aug 2019
Thank you for your review! We hope to welcome you again at MAS Residence.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel.
Stayed 3 nights in Aug 2019
Response from MAS Residence on 9 Aug 2019
Dear guest, Thank you for your review! We are glad to know you had a pleasant stay and we hope to welcome you again at MAS Residence. Thank you for choosing us!

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for short stay
Great place to stay close to city centre. Very quiet room.
Stayed 2 nights in Aug 2019
Response from Hotel Manager on 7 Aug 2019
Dear guest, Thank you for your review! We are glad to know you had a pleasant stay and we hope to welcome you again at MAS Residence. Thank you for choosing us!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, great value for your money
Check-in was smooth. Staff was friendly. We had a studio-like suite with kitchen, sofa, TV, and dining table. Outside garden area as well. Very clean and spacious. Could use a fan, as it was quite stuffy and keeping the garden door open with no screen only let in bugs. The area is not the best, but you are not far from the Grand Place and tons of restaurants and bars...only about a 20-minute walk. The nearby "La Mamma" restaurant is a few blocks away and a must. It has the most delicious, authentic Italian food.
Stayed 2 nights in Jul 2019
Response from Hotel Manager on 7 Aug 2019
Dear guest, Thank you for your review! We are glad to know you had a pleasant stay and we hope to welcome you again at MAS Residence. Thank you for choosing us!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from MAS on 11 Jul 2019
Dear guest, Thank you for your rate! We hope to see you again soon. Best regards, MAS Residence

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hesitate. Book it!
Once again, second visit confirms this place is GREAT! Recommended!
Stayed 2 nights in Jun 2019
Response from Diaz on 30 Jun 2019
Dear Fernando, Thank you for your review! We hope to welcome you again soon at MAS Residence!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and the room was wonderful however we chose MAS Residence not just on price and rating but because it stated that there was a washing machine - we're travelling for a number of weeks. Our apartment didn't have a washing machine and when we queried this with reception we were advised that some apartments had washing machines but not all and ours didn't. We were advised that we couldn't be moved. The apartment, as mentioned was great but ensure that it includes exactly what you want and are paying for, when you book.
Stayed 3 nights in Jun 2019
Response from MAS on 26 Jun 2019
Dear guest, Thank you for your review and for taking the time to comment on our services. We are glad you have had a pleasant experience staying with us. We hope the commodities have been sufficient and that this lack of clarity from third parties have not caused you too much trouble. Best regards,

10/10 Excellent

Kayla, Alabama

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the office was very nice and helpful. Every time we had a question, they provided an immediate answer and were so kind. The location is fantastic, a SHORT! walk to the metro system, and only about a 20 minute leisurely walk to Grand Place. There's a beautiful park and international embassy district mere blocks away. We will definitely stay here agin on our next trip to Belgium.
Stayed 5 nights in May 2019
Response from MAS on 14 Jun 2019
Dear guest, We are very pleased with your review and happy you have had a good stay with us. We will be looking forward to host you again!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality, spacious, modern and welcoming !
A gem in the EU Affairs area, close to shopping areas. On arrival, we were treated like VIPs and a room upgrade was quickly made possible, taking us from large studio to flat with garden. Well worth the modest extra! well furnished and spacious, we enjoyed breakfast in a very large kitchen table with a huge garden. Has now become our 'go to Brussels' location - recommended !
Stayed 4 nights in May 2019
Response from MAS on 30 May 2019
Dear guest, We are glad you have enjoyed your stay with us. We are continuously working to improve our services. That you have made such great comments brings a lot of inspiration to all the staff. Best regards