Exclusive Room, 1 Queen Bed, Non Smoking | Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews of Pacific Café Hotel

2 out of 5
Pacific Café Hotel
Rue Antoine Dansaert 57, Brussels

Reviews

7.2

Good

Rating 10 - Excellent. 77 out of 303 reviews" "
Rating 8 - Good. 123 out of 303 reviews" "
Rating 6 - Okay. 42 out of 303 reviews" "
Rating 4 - Poor. 25 out of 303 reviews" "
Rating 2 - Terrible. 36 out of 303 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jose, Oakton

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place, all pics are wrong, bathroom smells terrible, sink clogged, no tv remote control
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities
Great location and easy access. However my room was on the top floor and the floor was very warped. The floor buckled about 6 inches high, a huge tripping issues which i tripped on several times but thankfully caught myself before falling. Very dangerous in the night, so i left the light on all night. They need to takecare of this asap. I was shocked they could even rent a room like that.
Stayed 1 night in Nov 2023

2/10 Terrible

Maximiliano

Business traveller
Disliked: Staff & service, room comfort
Terrible time
Horrible experience. Never again. No customer service. Calling 5 to 6 times and no answer Did not get a key card for the light so I hardly saw anything. Have to use my.mobile Never again and be aware
Stayed 1 night in Nov 2023

6/10 Okay

Mort

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The place was clean and very conveniently located in central Brussels. Two issues: 1. the website said I would get the access codes 1-week before arriving. When they didn't come I queried and was told it would be 2-days before arrival. When they didn't come I was told it would be 1-day before arrival. Since I was leaving for Brussels on that day, it was very anxiety-producing. The access codes did arrive on the day I left. The managers need to get their information straight and 1-day before is unacceptable. 2. The wifi was very poor, even for email. I wouldn't stay there again because of that.
Stayed 3 nights in Oct 2023

8/10 Good

Jessie James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jamie

Liked: Cleanliness
Overall a great location. The room was good and comfortable. I would have given it 5 stars but the room access information was incorrect causing confusion and a delay in getting into the room, as well as addirional cost for international phone calls and data. They had given me a 'keybox' code, of which there are several outside and inside. The code did not work on any of them. After contacting them rhey indicated that the code was to be entered on the door handle which had tiny little buttons that were easy to miss. The other star was lost due some of the power receptacles and lights in the room not working.
Stayed 4 nights in Oct 2023

4/10 Poor

Nolan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was generally in good shape, but two major factors made it a bad experience. First the wifi was completely unusable. Second, the window blinds did not work, and the shower door directly faces the window, with fully transparent glass and no curtain, so neighboring buildings can see everything.
Stayed 1 night in Oct 2023

8/10 Good

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pieza estaba muy limpia..
Stayed 4 nights in Sep 2023

2/10 Terrible

Abdulla

Stayed 1 night in Sep 2023

2/10 Terrible

Bengt

Disliked: Cleanliness, staff & service, property conditions & facilities
This is not a hotel. It’s an apartment that is used as a hotel. No elevator (6 floors), no actual lobby or person, person who manages the support email is not very responsive. Sent email showing the broken bed and I’m still waiting for a reply on what to do. Luckily, I was able to get Orbitz to relocate me to a real hotel. Save your money and go elsewhere. NH Hotel Arenberg is a great option.
Stayed 5 nights in Jul 2023

6/10 Okay

Mary

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property is located in a perfect area. The shower however was broken and only had scalding hot water. There was also a thermostat for AC but it was not working, luckily the windows open at night are helpful. We notified the property and had a technician come for the shower, but nothing was done after that and we weren’t communicated with after he left. we had to use water bottles with sink water to shower just so we didn’t burn ourselves. Every other aspect of the property was great minus this problem!
Stayed 2 nights in Jun 2023

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023

4/10 Poor

Isandre

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Kyriakos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Julia from Pacific Hotel - City Center on 24 Apr 2023
Dear Kyriakos,Thank you for the time taken to share your review with us.We are sorry our standards were not those expected. Rest assured, we have noted your feedback and will be addressing your comments with the relevant managers for information and action.We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future.Best regards,Julia from Pacific Hotel - City Center

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Flat was as needed but more lighting would have been good and ac was not working
Response from Julia from Pacific Hotel - City Center on 8 Dec 2022
Dear Simon, Thank you for providing us with your feedback.We are sorry that you had an issue with your air conditioning unit and regret you did not inform us at the time as we would have immediately sent an engineer to deal with this.We hope to welcome you back.Best wishes,Julia from Pacific Hotel - City Center

4/10 Poor

Coe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The unit was nice. Eco-friendly, yes, didn't even have lights in the bathroom. Had to move a lamp to the bathroom for light. Called for assistance, received a call back, but nothing was done. I guess that's what eco-friendly is all about.
Stayed 2 nights in Oct 2022
Response from Julia from Pacific Hotel - City Center on 15 Nov 2022
Dear Coe,Thank you for taking the time to share your candid feedback.While we are pleased you appreciated your apartment's design concept, we are very sorry to hear of the inconvenience you faced and for any delay in dealing with this. Rest assured we will be addressing this matter with our teams to ensure we are more proactive in the future.We look would like to welcome you back for an improved visit.Best regards,Julia from Pacific Hotel - City Center

2/10 Terrible

Michael

Stayed 1 night in Aug 2022

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Liam

Stayed 2 nights in Jul 2022

4/10 Poor

Pedro

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
A/C was broken, shower was broken and we didn’t receive and explanation, fix or compensation.
Stayed 2 nights in Jul 2022
Response from Julia from Pacific Hotel - City Center on 18 Jan 2023
Dear Pedro,Thank you for taking the time to share your feedback.We apologize for your experience with the air conditioning and shower and regret that you didn't inform us of these issues via our digital reception by email, phone or what's app so that we might have taken action.We hope that we have the pleasure of welcoming you again.Kind regards,Julia from Pacific Hotel - City Center

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good place
The room is clean and location is very good. It is right in the center, close to restaurants and entertainment. The problem was to check in as there is no person on site. They send you a code and i got mine in the email spam. We had to call the place using expensive roaming rates. Also be aware luggage storage is in the different location, you have to walk 30 mins with luggage to get to the place.
Stayed 2 nights in Jun 2022

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
No hot water for entire 3 days we were there. Nearly impossible to contact management. They hung up on me when I finally contacted them. Did not respond to email asking for refund.
Stayed 2 nights in May 2022

2/10 Terrible

Bishoy, Richmond Hill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2022

10/10 Excellent

Brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, easy self check in, a wonderful location: easy walk to Grand Place, restaurants and Metro stations
Stayed 3 nights in May 2022

4/10 Poor

Abdellah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never had the sheets and towels changed, Found bed bugs in the bed. Lights and sockets weren't working only few of them working. Toilet is separated by a curtain not a proper soundproof door. Good location, bright room.
Stayed 3 nights in Apr 2022

4/10 Poor

Lina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Unfortunately we had a bad experience staying at the Pacific Café Hotel, the night we arrived was not electricity which we almost got stuck in the lift and we did not have wifi as advertised during the two nights we stayed at the hotel. We mentioned it to the staff but they did nothing about it.
Stayed 2 nights in Apr 2022

6/10 Okay

Deb

Travelled with family
No staff on site, you have to check in online. Stained carpet, bed skirt. Our room was on the 5th floor with roof window. Insufficient light at night you only have a bedside lamp and pin light in the bathroom (which was separated from the bedroom with a curtain). Did not sleep well due to Street noise, car alarm at 2am. Make sure to check out at 11am. Cleaning staff knocked on the door exactly at 11 and entered room with their cleaning cart before we could leave with our baggages! Space was too tight (getting out of the room to elevator)
Stayed 2 nights in Apr 2022

2/10 Terrible

Kaleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam
Do not book this. Was scammed out of my money. Could not get into the building and all numbers listed are out of service. No way to contact property for any kind of assistance. Stood outside in the cold trying to get into the hotel and ended up having to book another hotel on the spot.
Stayed 3 nights in Apr 2022

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was clean, easy to check-in (use a keybox to get your key cards), and was in a convenient location. However the free WiFi was a lie, few of the switches worked in the room (including the TV), no toiletries apart from toilet paper and towels were provided, the shower only ran cold if you had a shower later in the day, and none of the numbers provided by the hotel are connected to the Belgian phone directory. This was particularly a problem on the final evening when a power cut lasted 3 hours and it was impossible to contact anyone.
Stayed 5 nights in Apr 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Check in procedure is horrible
Worst check in procedure I have ever experienced. It took 60 minutes standing outside talking to cust service to get my entry code.
Stayed 2 nights in Jan 2022

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Cristina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located in a good area close to everything of interest in the center but away enough from the loudest busiest parts. The room was comfortable but I would have appreciate a proper wall separating it from the bathroom. The reception is not open at all hours but the staff was very helpful and nice.
Stayed 3 nights in Nov 2019

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The little boutique hotel I would highly recommend it is a 10 minute walking distance from all the historic sites. The young lady that worked the front desk was absolutely wonderful and pleasant with great insights I would truly go back and stay there again.
Stayed 1 night in Sep 2019

8/10 Good

Karolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location! However, the room was a bit chilly, I saw that they had left even a sore radiator in the room, but it wasn’t enough to warm up the whole space. Otherwise good experience!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely accommodation very centrally located. Bathroom is very open meaning limited privacy. Be warned, there are building works happening in the property next door. The hotel were very apologetic and had attempted to negotiate with the builders to limit noise to after 9 a.m. (we were woken up by jack-hammering at 7:30 a.m.).
Stayed 1 night in Apr 2019
Response from nico on 26 Jun 2019
Hello, Thank you for your message. Know that the building works are finally finished :-) See you soon! Nicolas

8/10 Good

Cristina

Liked: Cleanliness, staff & service
The hotel has an excellent location, right on Rue Dansaert in the centre of the city. Very easy to access public transport, museums, restaurants and the Grand Place but still a bit away from the noisy and busy street of the very centre. The staff was nice but the rooms are small and the space is badly organised. The room is not spacious enough to be used for work and doesn't fit much more than a bed, wardrobe and table. The floor plan is very strange as to access the room you need to go through the bathroom which is not separated by a proper wall from the room. Not entirely unusual for hotels in the centre of Brussels but still not exactly comfortable.
Stayed 3 nights in Oct 2018

6/10 Okay

Cristina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Excellent location but small room with no proper separation between bathroom and bedroom. Pretty bad wifi too
Stayed 1 night in Oct 2018

8/10 Good

Carmen, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable & quiet
Quiet room at the top of some stairs (lift goes to higher floors. Long room divided by partitions/doors to divide into: entry; nice large bathroom; and narrow bedroom. Clean and comfortable. Many restaurants close by, also very close to supermarkets and shops. Nice base for a stay in Brussels.
Stayed 3 nights in Jul 2017
Response from Isabel on 2 Sept 2017
Thank you for your opinion, We are very happy that your stay in our hotel was great. We hope to see you in your next visit to Brussels.

8/10 Good

enrique, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
Great location. Good and clean rooms. Very friendly staff. Also a very good breakfast offer. I fully recommend it.
Stayed 1 night in Jul 2017
Response from Isabel on 2 Sept 2017
Thank you so much for your opinion; We are very pleased that you have been satisfied in your stay here. We hope to see you in your next visit to Brussels,

8/10 Good

Miss Louise J Sharp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and proce
Location is great, service was friendly. The room was a decent size with a very large and comfortable bed. Could have done with another light, and some people might find the bathroom arrangement a bit strange, but it was fine for me! Don't expect 5 star luxury, but for the price, it was a great hotel. Located about 15/20 minutes walk from the station, and 5/10 minutes from Grand Place. Lots of nice restaurants and bars in walking distance.
Stayed 2 nights in Jun 2017
Thank you Ms Sharp, we hope to see you again very soon. Best regards, Amandine

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location!!
Can't ask for a better location. Steps away from dozens of restaurants that cater to everyone. Only a ten minute want to the central station and minutes from the main square. The room didn't have a safe as indicated in the advertisement which is my only negative.
Stayed 3 nights in May 2017
Thank you for your comment. We have lots of good restaurants around and are always happy to recommend our favourites. We do have a safe at the reception, do not hesitate to ask us next time! Best regards, Amandine

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
v friendly service - good breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Modern bathroom. Newly renovated. They are in process of renovating all the rooms. Great location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Cafe Hotel was in a great location. It was walking distance to the Grand Place and the tourist destinations in Brussels. The hotel is on a main road, but it was very quiet in the room. The wifi was free and worked well in the room. Breakfast was fine...it was mainly a continental breakfast with deli meat. I would definitely stay at this hotel again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
reception cant really speak in english... Hard to communicate!

8/10 Good

Steve, Burnley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff . Room was very quiet with no noise from other guests. Small hotel close to the centre of the main sights. I would stay again.

6/10 Okay

maureen, victoria, canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Excellent location.
Away from bustle of Grand Place but only a 5 minute walk. Place Catherine excellent wth tons of cafes and restaurants

8/10 Good

Jonathon, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
U get what u pay for. The location is great and included breakfast is good too.