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Reviews of Grange Bracknell

3.5 out of 5
Grange Bracknell
Charles Square, Bracknell, ENG

Reviews

8.0

Very good

Rating 10 - Excellent. 57 out of 207 reviews" "
Rating 8 - Good. 96 out of 207 reviews" "
Rating 6 - Okay. 39 out of 207 reviews" "
Rating 4 - Poor. 11 out of 207 reviews" "
Rating 2 - Terrible. 4 out of 207 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Grange Bracknell Hotel on 9 Nov 2020
Thank you for providing your score on Grange Bracknell Hotel. It is wonderful to receive your compliments. We look forward to your return to Grange Hotels on another occasion.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat location, great staff
We wanted a location close to the town centre and you can't get much closer than this. We were also fortunate to get free parking in one of the few spaces just outside the main entrance although I believe there is convenient and reasonably priced parking nearby. Whilst not very modern, the hotel was in good repair, clean and tidy throughout and the staff were unfailingly cheerful, helpful and a genuine pleasure ... made us feel welcome. We didn't ask for or expect much and perhaps with a bit of probing cracks would appear but for what we wanted we really couldn't fault it.
Stayed 1 night in Oct 2020
Response from Joseph on 9 Oct 2020
Thank you. We are glad you enjoyed your stay.

8/10 Good

Tem, Uk

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very helpful and friendly, the room is clean. Overall i like everyabout it
Stayed 1 night in Oct 2020
Response from Joseph on 7 Oct 2020
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 Poor

Kerry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2020
Response from Grange Hotels on 29 Sept 2020
Thank you for taking the time to share your experience of Grange Bracknell Hotel, please accept my sincere apologies that the service/ facilities did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. (Subject to availability)

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Grange Bracknell Hotel on 27 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Sasquatch, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall, within walking distance to food/coffee. Clean room.
Stayed 14 nights in Jul 2020
Response from Joseph on 26 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Ronnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Joseph on 26 Jul 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Camomile
Very comfortable superior twin room and friendly helpful staff. Having more than one type of tea to drink was a nice treat and I enjoyed having camomile late in the night.
Stayed 2 nights in Mar 2020
Response from JC on 2 Apr 2020
We are glad that you enjoyed our hospitality.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Fridge didn’t work, only enough tea and coffee for one cup
Stayed 1 night in Feb 2020
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Pleasant stay and handy for town centre facilities.
Stayed 1 night in Jan 2020
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in assistance and overall a good place to stay
Stayed 1 night in Dec 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family.
Very good, Tv.in room terrible,bad stain on screen,took ages to receive picture. Not happy about room you gave my son .
Stayed 2 nights in Dec 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here last year and came back because we liked our stay very much. However this time we were told for the 5 of us staying in 2 rooms that we had to pay extra for breakfast!! Also we wouldnt be refunded for our car park ticket as we were before. This hotel is already more expensive than most and this made our stay just an expensive bed for the night.
Stayed 1 night in Dec 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

4/10 Poor

Billy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
Thought it was dated at £75 was very step
Stayed 1 night in Dec 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

4/10 Poor

Ian

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Very tired, i upgraded to a better room, but the standard was poor and the room was tired. The bed was made of wood and was very hard, the overal decor was tired. It was clean and service was fine. Wouldn't stay again.
Stayed 1 night in Nov 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grange Hotel, Bracknell
It was not my choice to stay at the Grange; my preference is smaller, personable, more reasonably priced places, but this was supposedly the only place booking.com could find us when previous bookings elsewhere fell through! The hotel was fine, reasonably comfortable etc, but the breakfast charges were way overpriced and after reading mixed reviews as to quality and quantity of them from other guests, I decided not to & make own arrangements. The decor was a bit dated but not unpleasant. The room was clean, tidy, & spacious, but there was a disappointing lack of cool drinking water available from the cold taps, which ran warm all the time & tasted disgusting! The 500ml bottles of water in the mini bar were similarly overpriced along with everything else so had to resort to buying bottles of water from outside! The parking was also in the multi-storey next door & also similarly expensive; the hotel did not offer any validation as it was “not on my tariff!” Some people may like staying in overpriced tower blocks but me. I doubt I shall return to a place such as that! I will give a “shout out” to the very helpful night staff in the early hours of Saturday morning who came to my dehydrated rescue with a bottle of complimentary water from the bar and a pint glass of ice!
Stayed 2 nights in Oct 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

8/10 Good

Alison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff are excellent and the beds are very comfortable. The only thing I have noticed on two stays is that the bar food is not great at all and always looks a bit thrown together and greasy
Stayed 1 night in Oct 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

Louise, Yorkshire

Stayed 2 nights in Sep 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Paul Miller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at the hotel but the bar service was not so good. Ordered Irish coffees and they came back with bad cream in them they bought just plain coffee in the end with some whiskey but still charged us
Stayed 4 nights in Aug 2019
Response from Grange Bracknell Hotel on 22 Jul 2020
Thank you for taking the time to share your experience of Grange White Hall Hotel, please accept my sincere apologies that the service did not meet your expectations, it is disappointing to hear and this is being reviewed with the team to ensure that this is rectified going forward. We aim to provide the highest quality service and whilst we understand this was not as expected we will look at ways to improve and ensure this is provided. We highly value your patronage and genuinely hope you will afford us the opportunity to look forward to welcoming you back soon with a 20% off voucher on accommodation and complimentary upgrade. Please get reach us on reservations@grangehotels.com ​

8/10 Good

Usha

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great Place to Stay
This is a great hotel with restaurant and bar facilities and even gym. and a whole host of restaurants and bars/pubs and shops on your doorstep. My room was lovely and comfortable. The only negative side to this stay is the musty smell in the bedroom as the window had not been opened for ages. Would definately consider staying there again due to location and surrounding amineties.
Stayed 1 night in Aug 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of their way to look after my daughter and grandson, including a free upgrade to an apartment with a kitchen as my grandson is on a special diet. And helped them move (with a large amount of baggage) between rooms. Somewhat disappointed that a special order for him, before the move, of 3 steamed chicken breasts and lettuce cost 50 GBP. However, they subsequently reduce this to about 28 GBP. Overall, I would recommend this place.
Stayed 3 nights in Jul 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

6/10 Okay

James

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Joseph on 22 Jul 2019
Thank you for your feed back. We really appreciate it.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Joseph on 22 Jul 2019
Thank you for your feed back. We really appreciate it.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Staff were very helpful
Stayed 2 nights in Jun 2019
Response from Joseph on 1 Jul 2019
Thank you for your feedback. We really appreciate it.

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel right in the centre of town. All staff and customer service excellent. Really enjoyed our stay.
Stayed 1 night in May 2019
Response from Joseph Chandy on 21 May 2019
Thank you. We are glad you enjoyed our hospitality. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2019
Response from Joseph on 21 May 2019
Thank you

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Joseph Chandy on 7 May 2019
Thank you for staying with us and for the positive feed back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to Bracknell, pleasant and very friendly and obliging. My only negative is: Please put more biscuits in the room.
Stayed 1 night in Apr 2019
Response from JC on 16 Apr 2019
We are happy that you enjoyed your stay and thank you for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great break away.
Amazing foo the room was immaculate every day. Give all you’re staff a sincere congratulations and thank them all.
Stayed 3 nights in Mar 2019
Response from JC on 16 Apr 2019
We are happy that you enjoyed your stay and will pass on the lovely comments to our staff.

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019
Response from JC on 16 Apr 2019
Thank you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If there is space, you can park your car for free in one of the six parking spaces directly outside hotel entrance. Access to the town centre shops, restaurants and bars is literally less than 2minutes. There is also a really ice rooftop bar at the hotel. The red leather sofa and chairs in lounge are really uncomfortable though so sit outside in terrace, weather permitting. Whenever we visit family we always choose to stay at the Grange and will continue to do so as its the best hotel location and quality in the town centre. Also, I have always found staff to be very polite, helpful and professional.
Stayed 1 night in Mar 2019
Response from JC on 16 Apr 2019
We are glad that you enjoyed your stay and thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, polite staff, easily accessable
Stayed 1 night in Mar 2019
Response from JC on 16 Apr 2019
We are glad that you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from JC on 25 Feb 2019
Thank you. We are happy that you enjoyed our hospitality.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2019
Response from JC on 16 Apr 2019
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. I use it frequently when I am in town for business. Such a great staff and location.
Stayed 1 night in Jan 2019
Response from JC on 25 Feb 2019
Thank you. We are happy that you are satisfied with our services and look forward to your next visit.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from JC on 25 Feb 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff. The only negative was that the TV in the room was stuck on wide mode so all images were stretched. Staff could not resolve that issue.
Stayed 3 nights in Dec 2018
Response from JC on 25 Feb 2019
Thank you for your feedback. We will have the issue resolved.

8/10 Good

Jonathan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel right in the town center. Staff was incredible. Room was perfect. Will certainly stay again.
Stayed 3 nights in Dec 2018
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.

8/10 Good

Anjulie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Grange Bracknell Hotel on 17 Jul 2020
Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back in future.