I booked the Fines Bayliwick as a last minute booking on a work trip. I wanted to arrive later than the 11pm check-in, (though I could have made it before, but would have meant a bit of a rush) so called them about 8pm to ask if it was possible. The lady on the phone said yes, and to call back “about 10 minutes to 11” and she would give me a safe code for the key if I didn’t feel like I would make it in time.
So I decided not to rush, and called back at 10.45pm. No answer, and went to the “office is now closed” message. I emailed, no reply. I kept calling and calling and at about 10.55 I gave up. I couldn’t stay and had to drive all the way back to Brighton. I asked for my money back for the booking and they refused. Just be careful with this hotel if you think you may arrive late. I am appalled at how I was treated!!