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Reviews of Abbington Hotel

3 out of 5
Abbington Hotel
23 Hitchin Road, Stevenage, England

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 127 reviews" "
Rating 8 - Good. 54 out of 127 reviews" "
Rating 6 - Okay. 19 out of 127 reviews" "
Rating 4 - Poor. 6 out of 127 reviews" "
Rating 2 - Terrible. 7 out of 127 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

J

Liked: Room comfort
Disliked: Property conditions & facilities
Very average
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Quite tired and dated. A nice breakfast and friendly kitchen/ serving staff.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was immaculate and very well dressed. The facilities were clean and it was such pleasure to stay there. The staff were welcoming and helpful and breakfast was really yummy, would definitely recommend.
Stayed 1 night in Sep 2019

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a couple complaining about their room (£60 with breakfast for 2) so wondered what we were walking into but I can only think they were trying to get something for nothing because the room was lovely. Very clean, hairdryer, trouser press, biscuits with the tea & coffee, shower gels, shampoo, toothbrushes, lovely monogrammed towels and really comfortable bed. There was a bar were Frank served us quickly and efficiently and even left out our pre-paid beers for when we got back. The breakfast room was airy, very comfortable and elegant and the breakfast was really good. I don't think I will visit Stevenage again (especially after getting ripped off by the locaal cab firm - beware if you get a cab after 12 its double time which they didn't tell us when we booked at 10.30pm) which is a shame as I would love to visit this hotel again. Highly recommended 5*
Stayed 1 night in Aug 2019

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was very good, very clean. The breakfast and service was very good. However I was put in a house through the back garden, small box room, not worth the £50 night stay. There were very loud banging noises from the other rooms on the evening and very early on the morning, disturbing my sleep. Very off putting to staying again at the hotel if in the Annex.
Stayed 1 night in Aug 2019

8/10 Good

ICCRUICKSHANKS

Liked: Cleanliness, staff & service, room comfort
CONVENIENT FOR HOSPITAL
Owner's were not around when I checked in,had to be given key by waitress,Annex not suitable if you want quiet, breakfast was good
Stayed 1 night in Jul 2019

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very good service and breakfast.
Stayed 2 nights in May 2019

10/10 Excellent

David, Cherry valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and neat, had laundry facilities. Was close to shopping and dining. The food was great.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a cheap last minute hotel and this was there. Slept comfortably and have to say the shower is probably one of the best I've ever showered in. However I woke up in the middle of the night because the room was so hot as the radiator was on full - check the radiator as soon as you get in the room. Also the room was a little cramped and i had to move some lamps and other things so I didn't knock them over - I'm only 5'8 and 65kg so not exactly big anyway
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Not good.
No evening meal served .Had to walk in the dark via underpasses to get to Beefeater pub. Not ideal. They said it was near enough to walk,!! Took us 30 mins.The hotel was spotless and decorated well. The room however was so small the bottom of my bed was up against the bathroom door.You had to tip the bed to one side to get in. The bathroom was minute very long and narrow. Not fit for purpose.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Pranav

Disliked: Staff & service, property conditions & facilities, room comfort
Avoid!
The problem started with the way Hotels.com have worded it - a single room I booked, said it had a private bathroom, separate shower and bath, toiletries and hair dryer in the room. When I checked in, the hotel owner told me, "You do know you have a shared bathroom, don't you?", and I said that I did not, and nor did the booking say so. He insisted it did and then took out a printout which was considerably different from mine. His copy said "Shared bathroom". The man went on to accuse me of not looking beyond the price. I asked if there were any rooms with a toilet in them and he said he had a triple room for £110 (my booking was £50). The whole manner was very condescending. When I showed him my version of the booking on the phone, he turned his ire to Hotels.com calling them 'no good' and 'useless'. My room was in a separate 6 room annex and I had to get to it on the first floor walking through the kitchen. The room was tiny. It was clean, the heating was off and the owner again accused someone of having turned it off! The toilet had just a WC, no sink. I understood the true meaning of 'separate shower/bath' when I saw the room next door which had the washing sink, bath tub and the shower in the bath! Very disappointed with Hotels.com - I have asked for a refund due to the misleading description of the room. As for the hotel, I'm never going back there and I suggest you avoid at least the single rooms. You'll get proper rooms with bathrooms at a fiver extra!
Stayed 1 night in Dec 2018

2/10 Terrible

Danny

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
How to sum up?!
Went to check into the hotel i booked, and then got directed back down the drive, thru a back garden and into a house on the next street! Paid to stay in a hotel and ended up with a tiny box room in a random house. Do not stay here
Stayed 1 night in Nov 2018

4/10 Poor

John

Liked: Cleanliness
Disliked: Staff & service
No food available, Friday ,sat or Sunday evening found out on arrival, bedrooms small and in need of refit, shower room far to small, would need to a small person to use it ,also owner/manager not very friendly
Stayed 2 nights in Nov 2018

6/10 Okay

ICCRUICKSHANKS

Disliked: Cleanliness, staff & service, property conditions & facilities
INTERESTING STAY
Owner was uninterested as was the rest of the staff,room was too small,run down and overpriced for sharing ablutions, I was at the bottom of the garden which looked liked people lived there during the week judging by the food in the fridge , breakfast was ok,apart from yogurts being out of date and for the fact that I had to walk 100 yards to the main hotel in the rain
Stayed 3 nights in Nov 2018

8/10 Good

Cris, B'stoke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I got the box room. Couldn't even swing a mouse let alone a cat! Definitely not worth £50 per night
Stayed 4 nights in Oct 2018

6/10 Okay

Lauren

Liked: Staff & service
Disliked: Property conditions & facilities
Bizarre
A bizarre stay. We were told on arrival that we didn't have an ensuite and that it was a communal bathroom and that the rooms were at the back of the hotel. For one night we thought fine. The room was in a house right at the back, through the car park, through the garden! It was so bizarre, like a house share. Not what I was expecting. And not worth £60.
Stayed 1 night in Oct 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Friendly family run hotel convenient location good parking
Stayed 1 night in Sep 2018

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Robin

Liked: Staff & service
Disliked: Room comfort
Didn't get to stay in main building but a converted house at the bottom of the garden which was very noisy when people were coming at going late night/early morning
Stayed 1 night in Sep 2018

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfy well priced hotel
The hotel was very convenient for our overnight stay to attend a wedding, yes it is on a busy road but as we were in a room to the back, we found it lovely and quiet, even with the window open. The guy checked us in quickly & officiantly then showed us to our room. The room was small but it had all you could need (tea, coffee, iron and board, tv on the wall, nice toiletries and good quality towels). There was a fan in the room which we did need plus a small fan we took ourselves, it is a hot summer! The staff we had interaction with we found helpful especially when making enquiries about taxi’s. The breakfast room was clean and bright and there was a great menu choice, plus plenty of options from the buffet (cereal, fresh fruit, yogurt, lovely cold water from a machine). We didn’t use the bar but it looked well stocked and there was a big tv if you wanted to use the lounge while have a beverage. Overall we found the hotel to be very good for our needs and if we are travelling that way again will defiantly stay again.
Stayed 1 night in Jul 2018

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom never cleaned after workmen have been in
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room quite small especially the en-suite, drinks a bit pricey and very basic. Breakfast was nice with reasonable selection.
Stayed 1 night in May 2018

10/10 Excellent

Brenda, Lowestoft

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A realy lovely hotel ,bedrooms,dining room and garden all well looked after
Stayed 1 night in May 2018

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An alright night.
Good location for a night out in the old town part of Stevenage. Cozy rooms, plenty of parking and nice staff. Breakfast was decent and quick. Only nitpick was the small bathroom - joys of century old houses.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Very small room - all facilities but not ensuite. Friendly, quite and clean.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is in a great location for all Business Couples Solo Family and Friends . Breakfast very good and great evening meal menu . Hospital 5-10mins old town a few mins and shopping centre 15 -20 mins .will stay at this hotel again
Stayed 2 nights in Mar 2018

8/10 Good

Tania

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good location, tight quarters
This is a nice hotel, and the immediate surroundings are very pretty, but they have tried to cram too much into too small a space. We had one bed literally in the opening of the bathroom, leaving about an eight-inch gap to squeeze through. The bathroom door had to slide closed, because there was no room either inside or out for a door to swing. The bathroom itself was TINY. On the order of something you'd find on a plane but with a shower tacked on. My dad was in a wheelchair, so this was NOT convenient. There were also two interior doors plus our room door that we had to struggle with whenever leaving or returning, and a small flight of stairs at the entrance with no handrail. All that being said, the beds were comfortable, the owners were friendly, and the food was very good--there was a HUGE dinner menu. It was also in easy walking distance of the main shopping street. For someone more mobile (and flexible!), this would be a very good place to stay.
Stayed 3 nights in Sep 2017

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleanliness is the best we have seen.
host more friendly than our previous 2 stays everything else much the good same. asked for ground floor got 1st, only mild complaints , dining room chairs need seat repair and no choice of fruit juice. wanted to charge £1.00 for a glass of water at dinner.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
excellent
Stayed 1 night in Sep 2017

6/10 Okay

james , lincoln

A pleasant charming place to stay comfy bed n good shower and well cooked breakfast will stay again if in the area
Stayed 2 nights in Jul 2017

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celebrating a birthday
I needed a hotel close to my wine lunch venue. This hotel served the purpose perfectly. They allowed me to park my car on their site in the morning and organised a taxi to take me to the lunch venue. On my return having seen my room I decided to make use of the pleasant weather and sat outside in a lovely seating area with yet another glass of wine. That evening I had a very good evening meal in a very nice restaurant/breakfast room. The staff where lovely. I will definitely stay here again if I am tempted to visit Stevenage again.
Stayed 1 night in Jul 2017

10/10 Excellent

Kevin, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, A1 breakfast!
What can I say, we stayed for two nights arriving on Friday afternoon as we had a Wedding to attending the following day, our room was very clean & well presented. Frank & Penny were very welcoming. The breakfast was lovely with plenty on offer to cater for whatever guest required. Great value for money! Well worth the stay.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Stayed 2 nights in Jun 2017

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jamie

Liked: Cleanliness
Cheap, convenient and tidy
Stayed in the external annex which was a converted house with shared bathrooms and cooking facilities. Accommodation was basic and the room was very small but also very clean and well prepared. Good free internet and easy parking too. Staff were very friendly and breakfast in the morning was great. Would recommend for a cheap, short convenience stay.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely
Excellent all round. Was a pity to have business people on their mobile phone speaker at breakfast time but that's what happens sometimes. Otherwise, excellent stay.

2/10 Terrible

Wendy

Be careful as they charged me 3 times for the room
I stayed here on the 26th of August. I got charged 3 times for the room without my consent. I had to get my bank involved. I did get the overpayment refunded 7 days later but still no apology from the hotel. The owner was apparently on holiday but a month later still no apology. Be vigilant of your bank statements when using this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Reasonable hotel close to town centre
Decent clean hotel with friendly and helpful staff

10/10 Excellent

S H, Poole, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent welcome and help with baggage. Room was clean,quiet, comfortable, and adequate for an overnight stay. The breakfast was also excellent, with a really good choice available. Pretty seating area in front of the hotel, with beautiful flowers.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business stay
Good place to stay. Clean / friendly / comfy bed / great breakfast / handy 10 minute walk to town.

8/10 Good

Alan, Southport

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay
Just a 10 minute walk to the centre of the old town. Staff helpful, great breakfast.