Dominican Republic Waterpark Holidays

The property transportation is really bad. You have to wait a lot for the trolleys to pass and when they do you sometimes need to take another because not all go to the same place. The staff at the buffets are not friendly you have to wait a lot to get water. I think they are under staff.

Food was terrible, more quantity but low on quality. Just expect frozen stuff that is reheated for most of the items. My son had allergy to nuts and most of the staff does not speak English. Had a hard time asking and making sure the food items are nut free. They would not clean the showers for the room daily, ours was never cleaned in the entire week stay. With sand and beach visits it was expecting to come back to a clean shower daily. But they only clean the sink area and toilet. Had to keep asking for a refill for toiletries like soap, shampoo daily. If they had cleaned the shower and restocked supplies would have been convenient rather than you getting in the shower only to find one or the other toiletries empty. Restrooms near the pool were not cleaned regularly, they were gross to use especially as the day progressed it would get nasty. The only thing I liked was the riu fun team that do a great job and work very hard to keep you entertained.

I came to this hotel for my birthday and I had the best time ever! I was gifted with two gifts on my birthday and later on that night I come back to the room and it’s decorated with balloons. The staff was exceptional, everyone was so friendly. I met some people that I will never forget! My room was cleaned daily without asking and the minibar was stocked daily with drinks. I will be returning! So grateful to have an amazing trip!

We stayed July 20-23rd and the check-in was smooth and the room was nice but, the air conditioning unit in the room was very loud. Also, the whole resort experience 5 power outages extending up to a hour during the first outage. The staff members including security aren’t doesn’t speak English and continued to tell me that they don’t speak English so that a huge concern. I asked the Security personnel questions about the entire resort being without power at night kinds dangerous especially with small children and he said I don’t speak English. As the power continued to go out day two not as long but, definitely going out none of the staff addressed the issues. Not, all the dining places opened each day and I was told at check-in they were fully booked 400 guest so it made it really challenging to get dinner reservations even when trying at 9am when the reservations opened. They had a buffet restaurant open to everyone no reservations needed however, eating the same foods when there are other options isn’t good for the guest. It feel that if you didn’t speak Spanish you weren’t a priority when it came to communication. Nickelodeon is a large corporation and they should provide training to their team on speaking other languages. Lastly, some of the team members weren’t practicing the most hygienic food handling I observed a team member testing sauce and licking his fingers and not washing his hands. I definitely believe more training would help this resort.

Bahia Principe was really outstanding I loved it so much

The property transportation is really bad. You have to wait a lot for the trolleys to pass and when they do you sometimes need to take another because not all go to the same place. The staff at the buffets are not friendly you have to wait a lot to get water. I think they are under staff.

We stayed July 20-23rd and the check-in was smooth and the room was nice but, the air conditioning unit in the room was very loud. Also, the whole resort experience 5 power outages extending up to a hour during the first outage. The staff members including security aren’t doesn’t speak English and continued to tell me that they don’t speak English so that a huge concern. I asked the Security personnel questions about the entire resort being without power at night kinds dangerous especially with small children and he said I don’t speak English. As the power continued to go out day two not as long but, definitely going out none of the staff addressed the issues. Not, all the dining places opened each day and I was told at check-in they were fully booked 400 guest so it made it really challenging to get dinner reservations even when trying at 9am when the reservations opened. They had a buffet restaurant open to everyone no reservations needed however, eating the same foods when there are other options isn’t good for the guest. It feel that if you didn’t speak Spanish you weren’t a priority when it came to communication. Nickelodeon is a large corporation and they should provide training to their team on speaking other languages. Lastly, some of the team members weren’t practicing the most hygienic food handling I observed a team member testing sauce and licking his fingers and not washing his hands. I definitely believe more training would help this resort.