Puerto Rico Island Adventure Holidays

Staff were mostly friendly and helpful..

Staff was very friendly and helpful. Beach access was great. However the phone in the room did not work.

The hotel is and has always been an excellent hotel and location to stay at. Pool areas lower area check in , bar is very clean. I think some more work needs to be put in the hotel as far as aesthetics. Only one elevator was working for the entire stay and it was not enjoyable at all, That was the most frustrating experience . Some guests complained said it been so for over a week.

Room, staff, service, ambiance, location were perfect! I'll be back!

This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.

This is a wonderful property with incredible amenities. The service is not up to the level of the property. Some small changes would make a big difference such as teaching the staff to smile and be genuinely welcoming and to upgrade the level of English. The steakhouse food is extraordinary however it has a discotheque mentality and it is hard to conduct business dinners with the high volume of the music. Cleanliness is extraordinary. A great place to stay but the staff needs some training and upgrading.

Room, staff, service, ambiance, location were perfect! I'll be back!

While first getting acquainted with hotel was complicated at first because it’s so large, we soon got used to it. The rooms were beautiful, the food excellent, and the pool was fantastic. The kids loved the splash pad and slide. We also loved the beach which was clean and fun for the kids to play in the sand.