Search Family-Friendly Hotels in Western Massachusetts

"I reserved a queen size room, bright with a lot of room, couch and table, writing desk , real pretty! When we opened the door there was a bed two very small chairs no place to put a suitcase no floor space ! One little window no ac, the room was on the 3th floor ! Bathroom was very small. I realize it is a very old in and did not expect everything to be perfect, but this was far from it ! It was a room for a maid or a distant relative you want to get rid of ! Unfortunately we had a family emergency and couldn’t stay, that’s when the staff stepped up and was very nice and courteous and gave us a refund. If we had stayed it would not have been in that room, I was very disappointed had looked forward to the stay there for a long time , but we couldn’t not have gotten a new room every room was booked !"

"The staff was amazing. For me it was in a good location for a home base to make day trips around the area. Your room was clean and the hotel was in a safe area."

"Everything was great, clean, the staff was very helpful and courteous. We enjoyed our stay !"

"Lovely “old” hotel, used to be a men’s clothing store, but it has been remodelled into an exceptional place to stay in downtown Pittsfield. Our room was huge, clean, comfy beds, nice sitting area, desk area, coffee/tea area, and shelves of books! The bathroom was huge, clean, and well-supplied. There was a mini bar but we didn’t use it. Private parking in rear with direct access to hotel lobby. Staff was helpful, friendly, and professional. Great place to stay!"

"I loved my stay at the resort! The view was beautiful, my room was clean, and the staff were nice. I had trouble with my door, and they sent someone quickly to fix it."

"Spacious, clean room. Front desk staff was very friendly at both check in and check out. Decent breakfast with a good variety"

"The property was clean and the staff was polite, but I was disappointed that I was placed in an accessible room even though I did not request one. I asked if another room was available and was told the hotel was fully booked. While I understand availability issues happen, the room layout was not comfortable for my stay and did not match my expectations when booking. Other than that, the property itself was decent and well maintained."

"The room was massive and roomy. The floor was shiny and clean. Everything was tidy. The bed and pillows were comfortable."

"I love the personal feel of this property. It is so much nicer than a massive hotel. The restaurant is wonderful and there are plenty of options to relax on the property outside of your room. "