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"Always a great experience at Potowatomi! Great rooms, great food, great fun!!"

"Good breakfast."

"The staff was extremely helpful & friendly, the valet convenient, pricing was affordable, and the location was ideal, especially for concerts and events - also tons of offers for cookies and water :) "

"It was great!"

"From the moment I approached the front desk, the staff member seemed annoyed that I was there. When I stated I was checking in, her response felt dismissive, as if I didn’t understand what I was doing. During the check-in process, I was told I needed to pay a $50 deposit. This was confusing to me since I had already prepaid for the room. When I asked for clarification, her explanation was unclear and came across with noticeable attitude. I calmly asked her to explain it more clearly, as I simply wanted to understand the charge. Eventually, she clarified it was a standard deposit, and I paid it. After receiving my room key, I went upstairs only to find that it didn’t work. I had to return to the front desk, where I was then reassigned to a different room due to what I was told was a battery issue. Overall, the interaction felt unwelcoming and unnecessarily frustrating. A more patient and professional approach would have made a significant difference in the experience. Additionally, it was disappointing that the coffee bar was not open at 8 AM, which felt like a missed basic amenity for guests starting their day. "

"Parking "

"The service at the bar was terrible. Breakfast was also not well organized. They were out of all protein. Aka Bacon, ham and sausage "

"Excellent y perfect"

"Tru is tucked away from main roads - that was funky in the dark. It was difficult to figure out how to use the TV & streaming services, but that's often the case in hotels these days. Everything else was great!"