Search Hotels Near The Bookstore, Lenox

"Clean and beautifully decorated room in the coach house overlooking the woods at the rear. Staff were very friendly and helpful and the breakfast delightful. Walkable into Lenox to visit the boutique shops and restaurants. Highly recommend!"

"This “hotel” had so much potential, which honestly made the experience more disappointing. It’s described as a boutique hotel, but in reality it’s more of a refurbished motel with a separate building for the restaurant, lounge, and “front desk.” While the photos make it look charming and thoughtfully designed, in person it felt worn and had an overpowering scent that seemed intentionally pumped into the space. Check-in and check-out were also odd—I only saw someone once, and no one was around when I left. But the biggest issue was the cleanliness. The common areas were noticeably dirty, with unvacuumed rugs, rock salt scattered around, and a general buildup of debris. The back hallway leading to the rooms was even worse—you could feel grit under your feet, and there was potting soil spilled from a plant that clearly hadn’t been cleaned up. The room itself was cuter and somewhat cleaner, though very dark (which made me wonder if that was intentional). The decor had a fun Moroccan-meets-Cuban vibe, which I appreciated. Still, small details—like watered-down hand soap—added to the overall sense of neglect. Overall, I was really bummed. This was meant to be a special anniversary getaway, and while it wasn’t the worst place I’ve stayed, the website feels misleading and the lack of cleanliness overshadowed everything else. It also made me worry that there were other unhygenic things underfoot that just weren't visible."

"Great location and resort. Very happy with accommodation's"

"Standard Courtyard. All was good."

"The room was comfortable and well done. There was no heat in our room with no control for the air unit. There was also a drip coming from the exhaust fan in the bathroom. We were only there one night so I didn't call for support. "

"the place is beautiful and serene. The room is clean and they have all the amenities that you need. Room temperature is perfect."

"Clean room "

"Gateways Inn is a fantastic place to stay! The staff was very courteous and the room was spacious and very clean. The breakfast was included and very tasty. I highly suggest a stay there if you are planning on visiting the Berkshires!!!"

"We had a wonderful stay. Thank you, Lexi, who greeted us and was able to change our room when we requested a king size bed. Everything was excellent!"