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This hotel exceeded every expectation and more. Hotel rooms are on the smaller side, but everything is modern, clean and useful. Bathrooms are very nice and general location is stunning. Grounds are really well kept, staff are amazing and pool area is so nice with a fantastic view Plenty of local restaurants within easy walking distance which are a fantastic Will be in a rush to come back

Beautiful new hotel in a great location to explore Santa Cruz, we will be back, great value for money

Beautiful, rustic hotel close to the centre of town. Our room was clean and comfortable and we were well looked after by the friendly staff. Breakfast was fantastic too!

Outstanding stay. 5 stars in all areas.

Very pleasant experience, staff friendly and attended to you needs

From the first moment of our arrival to the minute we left, the staff were phenomenal and really made this feel like a special holiday! They really could not do enough for us! Beautiful hotel, beautiful little town and an amazing holiday!

Had a lovely time at the Mencey. Staff absolutely lovely and so friendly, hotel both grand in its colonnaded porches and cool inner courtyard, and comfortable, with many places to have drinks and food in the shade and chill. Spa very well kitted out (extra €18 a day) breakfast spread faultless. Grilled Seafood served on the pool terrace is particularly good. Pool is great, using salt water instead of chlorine. Food in both terrace and main restaurant delicious. Only note of warning, they are...

It was our 4th stay at the hotel and we felt at home straight away. We had a beaitiful suite overlooking the sea and even had sun beds on our terrace. The staff are always friendly and very helpful. The breakfast was excellent and had a vast choice of everything you could ever want. We had a super time and can't wait to go again next year.

This is a wonderful relaxing hotel , loved it

The hotel was lovely. Its motto is "Charm and Sensitivity" and it lives up to the title. It really is a very charming place. Everywhere in the hotel is spotlessly clean and well maintained. We could leave the patio doors to our balcony open and wake up to hear the waves on the beach below - very romantic. The housekeeping staff were lovely and Monica at reception very helpful.

This hotel is overall fantastic. The service is first class and it's spotlessly clean. There is no beach as such although there are two a short walk away. Food and drink at the hotel is expensive but there are several restaurants close by within easy walking distance. This hotel is in the upmarket area so these restaurants are also quite pricey so bring twice the money and half the clothes! The staff are first class and 100% friendly and professional and the rooms are of the highest...

Service is on point, really amazing staff. Lorena at reception was very helpful. Rooms are nice and spacious. Pool staff were so nice, especially Ginscar. Breakfast could be better, the sausages were very oily and the hollandaise sauce on the eggs royal was not hollandaise, expect better from the Ritz. Housekeeping didn’t clean our room on the second day sadly, think there might have been a confusion when we asked them to come back later.

From the moment we arrived to the time we left the friendly attentive staff made us feel welcome and at home. Even the General manager made daily rounds to talk to guests and listen to their comments. Decorated in a colourful Mexican hacienda style it is beautifully appointed throughout with a number of quiet secluded areas in the grounds around the hotel and pool. The pool area is delightful, has an island and waterfall in front of a covered grotto, a children's pool and includes areas shaded...

Overall myself and my girlfriend enjoyed a brilliant stay at this hotel, all the staff are extremely helpful and friendly. Our room had a decent view but wanted an upgrade spoke with reception and gave us a few to choose from with a price of course but well worth it as we got a fantastic panaramic view. If your taking a taxi to the airport I'd buy a ticket from reception as it's a fixed cost of €26... also complimentary room after checkout helps if you have a evening flight home but want to...

We booked a last minute short stay and after seeing all the positive reviews chose this place. Only ten minutes from the airport via motorway, we were greeted at the hotel driveway entrance by a very welcoming gentleman who was part of the concierge team who directed the taxi to the hotel reception and made us immediately feel welcome and at ease. On arriving at the hotel entrance the other members of his team took our bags and we checked in at reception, where we had the pleasant surprise of...

The hotel is beautiful throughout, the choice of pools is amazing, the location is clean safe and a short walk to beaches and restaurants, the staff are so helpful and friendly. One of the best hotels we've ever been to.

We had a lovely stay at the jardines de nivaria- a fantastic hotel in a great location right in the centre of Adeje. It has direct access on to the beach and the row of shops and bars in Adeje. The recent refurbishment means the rooms are clean and modern but the hotel still retains the Art Deco vibe in the common areas. The staff are what make this hotel truly 5star though - always friendly, helpful and polite and we could not fault them. The hotel is aimed at the older clientele - which suited...

The hotel is brand new. We were the sixth guests to check in. The hotel looks amazing and the staff were so excited to be working there. Great facilities and excellent service.