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"Staff not overly nice or helpful"

"Hotel in an excellent position opposite the beach. Room was spacious as was the balcony and with plenty of seats. Pool area is very good with plenty of sun beds although there are still ‘bed bookers’ Breakfast catered for all tastes being extensive. Although there did not appear to be a restaurant in the Cleopatra, the 3 restaurants in the Mediterranean Palace are available for Cleopatra guests. Not expensive and with 20% discount very reasonable, not busy and good food. Very enjoyable stay. Thank you"

"Great communication with hotel staff if you need anything Clean ,quite and great location if looking for a relaxing holiday "

"Superb hotel. I’d look nowhere else if coming to Tenerife. Never disappoints. Lovely staff. Well sited. Good food."

"Lovely apartment lost a star as arrived late due to cancelled flight and no restaurants, bars or facilities for food, even vending machine didn’t work. Only there for a night "

"We went for stag do and found that location wise it was perfect. The Breakfast wouldn't meet the standards for everyone but for what you pay there was no complaints. There are also plenty of alternative places within walking distance if you want to get food. We also visited Siam Park which is about a 10/15 minute walk from reception but be prepared as it's uphill. The reception staff were great and polite and the pool was big and warm. It did look like they had some Childrens entertainment there and they advertised a foam party, I wouldn't regret staying there again."

"The property was good, and the staff could not be more welcoming. I feel i made a mistake booking this hotel however, as the area is quite noisy. I also found the bloke who does the water aerobics unnecessarily loud. With maybe a hundred people relaxing around the pool, the noise he and his music makes for 4 or 5 participants was disproportionate and really spoiled my otherwise peaceful reading/relaxation time. Good hotel, but I won’t visit again."

"The restaurant staff were very good, but the food wasn’t great. The pool lifeguard with the towels was so rude nearly every day. It’s a shame you don’t get basic amenities in the room like water and better bathroom amenities. "

"Lot of noise in the evening and the food was poor for the price"