Surbiton Trip

The room was clean. It would be nice to have some towel hooks and small shelves in the bathroom. The bed was very hard. Just so you know. We had dinner in the restaurant in the Inn. It was very very good. Slow, but worth the wait. Since our room was located directly above the bar, and it was trivia night, so it was noisy until the games were over, which was around 9 pm. It’s no frills. The room was small, not much room to walk around with our suite cases open. For a short overnight, and we had to get to the LHR airport early in the morning, it’s worth the stay. Would’ve loved to try their breakfast, which was included, but had to catch an early flight.

Very enjoyable stay!

We stayed for 10 nights at Citadines Holborn-Covent Garden and found the hotel to be perfectly adequate overall. The location was excellent and the room was comfortable and functional for an extended stay. Having a kitchenette was especially convenient. That said, there were a few things that kept the stay from being exceptional. We frequently had to ask for basic supplies such as toilet paper and facial tissues. We also needed additional towels during our stay and eventually discovered where the towels were kept in the laundry area, which allowed us to get them ourselves. The laundry facilities were another disappointment. The washer & dryer system was unnecessarily complicated and difficult to figure out. For a property catering to longer stays, I felt the laundry setup could have been much more user-friendly. We received one room cleaning during our 10-night stay, which was fine, but we still found ourselves having to repeatedly request basic supplies. I understand that this is an aparthotel rather than a traditional hotel with daily housekeeping, but for a 10-night stay, a little more proactive attention to guests' needs would have made a difference. We didn't use the breakfast service, so I can't comment on the food itself. However, given the length of our stay, I would have appreciated being offered a reduced rate or some type of extended-stay incentive for breakfast. Overall, the hotel was fine. It wasn't horrible, but it wasn't exceptional either.

Staff are very friendly