Search Hotels Near Sunway Putra Mall, Kuala Lumpur

"Excellent breakfast"

"Amazing hotel !!The staff is very helpful and location is great. It’s easy to walk around to shops, restaurants and Malls. One of the best hotels around with top tier service. Breakfast is also wonderful with lots of choices. "

"Breakfast: staff are hardworking, although you can see in their faces that they are quite exhausted. I appreciate all the dining staff for your dedication for this job. Quite a variety of food, it was average; not great! They ran out of roti one time, had to use packaged. Hey, at least, they provided. Pancakes, meh; Jams, Kaya, not good. Omelette station - good! Malaysian food - just ok. Fried rice was bland, Noodles were not great. My favourite were the fresh cut fruits, loaded on those! Guava juice, superb! Lamb dish - super great! Stick to this when you visit. Coffee - meh. Elevators are super busy, some guests are rude. If you want a peaceful breakfast, go before 0800. Pool: a bit cold for us, as it was quite raining & thunderstorms. Although, summer time, this will be a great place to spend your afternoons after a long walk. Rooms: We stayed x 4 nights, our linens were never changed. Pillows are horrible, too soft, overused and flat. Bath towels are clean but not white, over used. Too much dust in our room. If you inspect the windowsills, layer of dusts are present. Not great for those who have allergies. Lemongrass tea: I was always looking forward to have this drink in the afternoon, drank couple of glasses before heading to our room. Concierge/Valet/Doorman: all great, happy smiles. Manager: wish he would get up and help his staff instead of always being seen on the computer. I know you have things to do too. Photos in Expedia: that by the pool. Sauna: nice"

"Improved on more TV programmed like Astro sports channel . "

"If I could give zero stars, I would. We traveled from the USA with a group of eight guests. Our booking clearly stated a 2-bedroom suite with four queen beds. However, when we arrived, each bedroom had only one queen bed and there was a futon in the living area. That is not what we reserved. Each room had only one comforter and two towels. I had to call the front desk and argue just to get four additional towels so everyone could have one, along with extra sheets and a comforter for the futon. This should not have required a debate. We were also informed that housekeeping does not clean daily, trash is not collected daily, and towels can only be changed after two days. For a group of eight guests, this is unacceptable. The room itself was outdated and not very clean. The bathroom had visible mold around the sink area, and the furniture looked worn and old. The front desk receptionist, Nasha, was extremely rude and unprofessional. Her attitude was dismissive and inappropriate for someone working in guest relations. The pool looked nice, but despite only a light drizzle, security would not allow us to swim. This was very disappointing, especially since it was not storming. The only positive aspect of our stay was the breakfast. Overall, this hotel looks much better in photos than in reality — the pictures must be from many years ago. I will not return and would not recommend this hotel to anyone."

"Room was brilliant. Staff are nice. "

"Room was clean. Great access to mall, restaurants, massages and cinema. I hurt my back and needed ice at 2am in morning. They brought the ice and came to check on me."

"Kenneth and Morshad are very helpful and beyond polite. The entire staff is very well trained. "

"Bad reception service."