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"Great view"

"I rarely leave negative reviews, but this experience was extremely disappointing. I had a reservation at Hilton Chicago/Magnificent Mile Suites, but shortly before my stay, I was diagnosed with COVID-19 and was physically unable to travel or check in. Due to my condition and recovery, I unfortunately missed the cancellation window. I fully explained the situation to the hotel, sincerely apologized, and even offered to provide medical documentation. However, despite the exceptional circumstances, the hotel refused any flexibility whatsoever — no partial refund, no future stay credit, and no goodwill consideration. I understand cancellation policies exist, but I expected at least some level of empathy and customer care for a genuine medical emergency. The response felt very rigid and indifferent. This experience left a very negative impression, and unfortunately I cannot recommend this hotel based on how they handled the situation."

"Cool and perfect for our short trip to Chicago. Room was a bit small, but worked well to sleep in for two nights. The location on the magnificent mile worked perfect to accessing public transportation and tourist bus tours. Lots of great restaurants around the area and it was easy to walk everywhere from this spot. "

"The staff were great. Rooms were very clean but lacked in the little things like soap and a coffee maker. The room was large and comfortable. The cooling system would only keep the room at 70 degrees. The tv was slow and clunky making almost useless for entertainment. No tv guide or movie channels. The hotel is places well around shopping and restaurants near by."

"Waited 10 minutes for someone to actually appear at front desk upon check in, and when they did arrive, only directed guests to kiosks to check in themselves. No welcome, no review of property or amenities, no ID check. Bed felt like it was 2 decades old at best, springs felt throughout and saggy. At check out, same thing, directed to kiosks. At no time did anyone from the staff offer a welcome or ask about my stay. Convenient location, but price not worth what is actually offered at the property."

"I’ve stayed at the Hilton Chicago many times, and I keep going back because it is always a great experience. The staff is great, making check in easy and using the amenities easy. The property is clean and well maintained, so it feels luxurious, and it’s right downtown in the loop so you have easy access to anything you may want to experience in Chicago. I highly recommend the Hilton for any trip or staycation in Chicago."

"Beautiful hotel, staff friendly. Expensive"

"The Holiday Inn Voco at Wolf Point continues to exceed expectations! Warm, welcoming staff, spotless rooms and outstanding service by housekeeping! I call it my home away from home and I stay there frequently when visiting our children! Spectacular views, inviting atmosphere and stay second to none! Special shout out to Alejandro at the breakfast buffet! He was exceptionally kind to me and our family! This hotel will always be my first choice when visiting Chicago! And Expedia, thank you for making this all possible!"