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Overview of Palmer House a Hilton Hotel

Photo gallery

Featured image
Indoor pool
37-inch TV with cable channels, video game console, pay-per-view films
37-inch TV with cable channels, video game console, pay-per-view films
37-inch TV with cable channels, video game console, pay-per-view films

Palmer House a Hilton Hotel

4 out of 5

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationGrant Park3 min walk
    Popular LocationMillennium Park5 min walk
    Popular LocationWillis Tower11 min walk
    AirportChicago, IL (ORD-O'Hare Intl.)32 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Mon, Apr 27 2020 - Wed, Jun 16 2021.

Room, Accessible, Non Smoking (Roll-in Shower)

4.1/5 guest room rating
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, 2 Double Beds, Non Smoking

  • 1000 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, Accessible, Bathtub

4/5 guest room rating
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Accessible, Non Smoking (Roll-in Shower)

  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

4.2/5 guest room rating
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 Double Bed, Non Smoking

4/5 guest room rating
  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

Room, Accessible, Business Lounge Access (Bathtub)

  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Room, Non Smoking, Business Lounge Access

  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

Executive Room, Non Smoking, Business Lounge Access

3.8/5 guest room rating
  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Hip & Historic)

4/5 guest room rating
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Room, Accessible, Non Smoking (Roll-in Shower)

3.9/5 guest room rating
  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds

4.4/5 guest room rating
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, Non Smoking (Roll-in Shower)

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

Business Room, 1 King Bed, Non Smoking

3.9/5 guest room rating
  • 275 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking

  • 1000 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Non Smoking (Parlor)

  • 1000 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite, Multiple Beds, Non Smoking

  • 1000 sq ft
  • Sleeps 8
  • 3 King Beds

Executive Room, Non Smoking, Business Lounge Access

  • 225 sq ft
  • Sleeps 4
  • 2 Double Beds

Business Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Bathtub

4/5 guest room rating
  • 200 sq ft
  • Sleeps 4
  • 2 Double Beds

About this area

Chicago

Located in Chicago's The Loop neighbourhood, Palmer House a Hilton Hotel is in the city centre and near the beach. Willis Tower and Navy Pier are notable landmarks, and the area's natural beauty can be seen at Millennium Park. Field Museum of Natural History and John G. Shedd Aquarium are not to be missed. Relax and indulge in the area's health/beauty spas, or seek out an adventure with hiking/biking trails nearby. Guests appreciate the hotel's central location for the sightseeing. It's also convenient for public transportation: Monroe Station (Red Line) and Monroe Station (Blue Line) are just steps away.
Popular Location

What's nearby

  • Grant Park - 3 min walk
  • Art Institute of Chicago - 4 min walk
  • Millennium Park - 5 min walk
  • Cloud Gate - 9 min walk
  • Willis Tower - 11 min walk

Getting around

  • Monroe Station (Red Line) - 1 min walk
  • Millennium Station - 8 min walk
  • Chicago O'Hare International Airport (ORD) - 32 min drive

About this property

Palmer House a Hilton Hotel

Historic Chicago hotel in The Loop, walk to Art Institute of Chicago
A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. All 1641 rooms offer comforts such as pillowtop beds and premium bedding, plus WiFi and TVs with cable channels. Guests will also find wired Internet, minibars and room service. Housekeeping is available on request.
Palmer House a Hilton Hotel offers 1641 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. Televisions come with premium cable channels, video game consoles and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Balance Spa has 12 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Historic Hotels of America.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 52 per night)
  • Valet parking on site (USD 82 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11:00 AM: USD 7-34 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Designer shops
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge (on request)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Conference centre (130000 square feet of space)
  • Coworking spaces
  • Meeting rooms 77

Spa

  • 12 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 37-inch TV
  • TV channels
  • Films for purchase
  • Premium channels
  • Video game console

Food and drink

  • Minibar
  • Fridge (on request)

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 27 April 2020 to 16 June 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Up to 75 lbs/34 kg
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 40.0 per stay.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 7 and USD 34 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 (rates may vary)
  • Self-parking fee: USD 52 per night
  • Valet parking fee: USD 82 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Refrigerator fee: USD 40 per stay
  • Rollaway bed fee: USD 40.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 13 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Palmer
Hilton Palmer House
House Hilton
Palmer Hilton
Palmer Hilton House
Palmer House
Palmer House Hilton
Palmer House Hilton Chicago
Palmer House Hilton Hotel
Palmer House Hilton Hotel Chicago
Chicago Palmer House Hilton
Hilton Hotel Palmer
Palmer House Chicago
The Palmer House Hilton Hotel Chicago
The Palmer House Hilton
Palmer House A Hilton
Palmer House a Hilton Hotel Hotel
Palmer House a Hilton Hotel Chicago
Palmer House a Hilton Hotel Hotel Chicago

Frequently asked questions

4.1
Very good
Rating 5 - Excellent. 1451 out of 3140 reviews
5 - Excellent 46%
Rating 4 - Good. 947 out of 3140 reviews
4 - Good 30%
Rating 3 - Okay. 399 out of 3140 reviews
3 - Okay 13%
Rating 2 - Poor. 208 out of 3140 reviews
2 - Poor 7%
Rating 1 - Terrible. 135 out of 3140 reviews
1 - Terrible 4%

4.3/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Stayed 2 nights in Aug 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The problem was the location. On the Saturday, almost everything was closed, and I could not eat where I wanted to eat, either outside the hotel or in the hotel.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with history
If it is possible, please request to have rooms on the eastside of the hotel. Westside is facing to Chicago Loop so that you would be bothered by the train noise so much. Other than that, this hotel is great. Location is perfect, the building is historical, decorated with artistic interiors. You can feel the history of Chicago.
Stayed 3 nights in Mar 2020