SanTan Village

Everything was great. Only thing was parking. I stayed 2 nights and parking is $32 for 24hrs

I’m not really sure where to start. Upon arriving at the hotel and parking, the elevator was out of service. At check-in they forgot to give us our complementary drink tickets that you get for being a member. Walking to our room we saw that all the fountains were off. I’m sure it had something to do with maintenance but again I booked this hotel specifically because of how beautiful it was. The fountains didn’t fill up and turn back on until the day we left. I booked a poolside view, but our patio was right up against the bars of the pool area with no way of accessing it from our room again not a huge issue but isn’t an ideal for sight for sitting on the balcony. After checking in, we decided to go to the pool around 5pm. We went to the oasis pool because the sign said they had pool service until 6 PM upon going in, They told us they stopped serving at five and tried to tell us the sign said it was 5 PM. We explained to them that’s not what the sign says and the manager said he would look into it. There was a pile of room serves plates outside our room from the time we checked in until the early morning. Then on our second night, our bathroom ceiling started leaking through the light. They moved us into a different room but that’s literally all they did. They didn’t go above and beyond to make sure we were satisfied customers. They did the bare minimum which was moving us rooms because it was a safety issue. And the pools were cloudy and not clear blue like in the photos.

Resort is beautiful. Pools there look very inviting. Have never been to a hotel / resort before where you couldn't check in. There were probably 25 - 30 people in line to check in / with 2 hotel employees at the check in desk (maybe a 45 minute wait if I had to guess). Went to the hotel bar for 30 minutes, came back and the line was exactly the same. Absolutely, insane. The exact opposite of 'Hotel California' (you can check out anytime you like but you can never leave' . . . Here, you can never check in. I came back at 10 pm, still had 4 people in front of me, and finally was able to check in. This is a very, very poor system.