Search Apart Hotels in Runaway Bay

"I want to start off saying that the staff and food were excellent. ALL workers worked hard considering the circumstances. We didn’t realize this property was closed for renovations and reopening after the devastation of the hurricane. When we purchased the package, we were under the assumption that all advertised amenities were available and READY when we arrived. However, we quickly learned otherwise. There was quite a bit of damage done to the building and repairs were still being made. As a result, there were many amenities that were not available. For instance, only one pool and swim-up bar was open, one buffet was open, and three restaurants were available for nightly reservations, so lines were often long and/or reservations were unavailable. There was no working TV or phone in our room and no nightly entertainment to enjoy except ONE Friday night show that comes with an additional $25 charge per person. The spa facility was operating on one of the base levels in an area that guests used to stay and noisy because of the constant foot traffic. There was no “spa” facility to relax and enjoy aside from getting an ordinary message that was priced at their traditional rate. The bed linens and pillows smelled so musty and sour, I had to cover them with one of our t-shirts to mask the smell until we could get them changed. One steward came to our door wanting to clean our room at 10:30 one night. Facility wasn’t ready, don’t go until fully opened. "

"Everything was amazing. The staff were very hospitable. There are many restaurants, and bars to go too and plenty of activities to do on the property so you can’t get bored. "

"Everything was amazing "

"Clean room, pleasant staff amazing waterpark for children. Always recommend ocean properties! 5star"

"The entire property was amazing."

"Nice room"

"With the possible exception of some places in Italy, I have NEVER been to such a child-friendly environment. The staff were incredible and made us feel like home. It was like staying in a Jamaican uncle's house on the beach. We will definitely go back!"

"A truly remarkable experience made our 10 year anniversary unforgettable definitely recommend. "

"This hotel was not as Jamaican friendly/ catered much for authentic Jamaicans based on my experience. As an authentic Jamaican back home to vacation , the food was trash! Unfortunately that is what I was looking forward to the most. The beef served one of those nights was so tough, oh my gosh! Customer service for the most part was good. A young lady by the vegetarian bar was rude one day, not in what she said, but with her tone, and mannerism. It is good that the hotel has many activities planned daily, some of which I did enjoy. However, night life is mostly catered for the older population. This destination is for older white caucasians. There are a few restaurants on this property which my partner and I did sign up for: the only one we tried was the one in the sea( not remembering the name), nothing great about the food, and I felt this dining was rushed, so we just wasn’t interested in trying the others. I had hair services done here, ridiculously expensive, not worth it, well wasn’t for me! Maybe if your Caucasian it will be though, I observed they use their more skilled people to facilitate those requests. Five stars to housekeeping, checking in /out service, dance class team, ladies whom did the massage, front desk ladies at the spa…. that nice lady whom took the extra time to see if my partner and I wanted the massage done together as it was booked separately. "