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"Not one single hotel employee knew the wifi password. It was awful! How do the employees who work there everyday not know that answer? Very bad. Perhaps I have been spoiled at other all-inclusive resorts but this place didn’t have good seafood options! Really it lacked variety from breakfast to lunch and lunch to dinner. I paid $300 to upgrade our room and it didn’t feel that fancy! My family is from Jamaica and while we were there visiting one of my family members got into an accident as they were bringing us back to thee resort after dinner in Montego Bay… the car was drivable but it was late at night…I wanted my aunt to be comfortable. So I got her a room at the same hotel. I checked her in around 1130pm Monday and checked out was Tuesday 11am. They charged me $576 for that room. The closest hotel was Riu and it was too far to drive. I know they swindled me bad. The room was not worth $576. I have another trip booked for my daughter’s 30th birthday at this hotel in July!!! I wish I could cancel it! I think you can get a better hotel for the money! I know you can. My family and I also had plans to visit in November for Thanksgiving booking 12 rooms total; I axed those plans the moment I checked out and we’ve now chosen a different hotel! The food and the employees lack of knowledge and the remote proximity to other cities makes this resort a 3 star max for me! If you are thinking about booking this hotel I would encourage you to explore options 1st"

"We had a fabulous 25th anniversary week at CSS. "

"Where the property is located, you don’t have to worry about food or things to do."

"The pool was fantastic... beach area was okay too... Food,staff,property,everything was tops for me and my family... Love love love it...Definately going back very soon."

"Amazing property, the food was a highlight and the staff could not have been more accommodating and friendly!"

"The staff were not very helpful. It took 3 hours to get a room."

"Great setting and view. Rooms and facility old but relatively clean. Breakfast was great but dinner was pretty bad. Would definitely return but not eat dinner on site. "

"The rooms are clean. Staff is excellent and responsive. Storage space is sparse and draws are small. Colonial style rooms are quaint but dated. Landscaping is beautiful and well maintained. Beach view is exceptional. Pricing for stay and dining is pricey. Overall the property is wonderful and inviting."

"Our experience here at Sandals Ochi was amazing!! We just came home April 30th 2026 and were there celebrating my husband and I's honeymoon, as well as my birthday and it was the best way to do it! The staff were all so friendly and attentive, if there was an accomi"