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"Nice property clean and tidy. Pool could do with a refurb."

"I would like to commend the front desk staff member (Young Gentlemen) who checked me in on 19 July 2025 at 1:30 PM. He was courteous, respectful, and provided excellent service, accommodating my request and even allowing me to choose my preferred room. His professionalism and warm hospitality truly stood out — far exceeding the service I’ve experienced at other Crowne Plaza IHG hotels during my travels from London to Birmingham to Glasgow as an Asian guest. A big thumbs up to him for a job well done. I will definitely recommend Genting Hotel Resort World Birmingham to my friends and fellow travellers. "

"very close to the comicon NEC event i was attending "

"Really lovely location and the hotel was fantastic. Huge rooms for us. "

"Easy check-in. Nice breakfast. Good service at the bars! :)"

"The food at their resturaunt was absolutely amazing. I was shocked. The 24 hour bar was awesome. Clean rooms and a simple walk from train and airport. What a great location. "

"I’ve stayed here twice, and it was excellent both times. Clean rooms & comfortable bed. Breakfast is first rate. Cute pub next door. Note: parking costs extra per day. Highly recommended."

"I like it"

"Kind staff. Great breakfast. Nice room "