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"Stayed here the past few years for crufts. This year was by far the most expensive. Some of the staff were busy doing not a lot, ie putting glasses away instead of serving the large queue of people waiting. We asked if we could take food to the room as we had our dog and was told no and then the staff member behind that staff member said yes they can take food up to the room. I paid (a lot) extra for continental breakfast which wasn’t ‘proper’ breakfast, it was a small tin of Pringles on 1 day only, a mini fridge, a coffee machine & condiments. Upon arrival I had to pay more for breakfast… I also had to pay £30 per night for my dog or leave him in my car. It’s not clear that I had to pay extra for him. The room is fine, clean and the chamber staff are lovely. The room was scorching and the climate control is controlled by the hotel. We followed the instructions for if the room was too warm which was basically open the window (minimal as we were on the 6th floor) and the fan provided was useless, I can blow harder than it blew out air. We won’t be staying next year, it’ll be one of the other hotels which is a shame as we’ve enjoyed our stays previously. "

"Had a lovely ultimate sleepover with my 3 grandaughters , lovely evening meal , and breakfast "

"the dinner in the evening was exceptional. a good hotel."

"Poor check in service, check in supposed to be from 3 pm. By 3:30 pm, the room wasn't ready and the system was down to check guests in anyway. Made it a pain when attending a conference "

"Overall very good, room was quiet as on a separate corridor which was good. Briefly used the pool but the hot tub was emptied for cleaning"

"Lovely hotel. Staff are exceptional. Could have done with biscuits in the room with the tea/coffee. "

"A convenient nicely located hotel for all your Airport travel needs. Excellent room and we were located on the higher floors which are nicely sound proofed with a good view of the Airport. The food is tasty albeit somewhat expensive, but I enjoyed my one nights stay and would definitely stay here again."

"The room was a nice size and very clean. Everything felt well maintained, and the space was comfortable for the stay. Overall, a pleasant and relaxing experience."

"Excellent location for NEC. Plenty of parking."