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"Have stayed before. Always clean,staff very friendly and helpful, rooms spacious and clean. Breakfast excellent. Would highly recommend "

"All staff from reception staff Alishia and Yasmin, to the lovely Lorraine, Paul, Will (good luck x ) and Graham. Also Mo the room attenndant, they are all wonderful. IHG should be proud! great service, food great as ever and cleanest rooms. "

"Beautiful hotel with a river view and very comftable "

"We stayed in the spa hotel, Friday till Sunday. From the moment we checked in, till the moment we checked out the service, attention to detail, politeness and professionalism has been amazing and honestly the best we’ve experienced from a hotel, having stayed at a few 5* hotels. We had paid for dinner allocations throughout our stay but as we had missed our first night due to checking in late, the receptionist made it no problem to swap it to lunch the next day, and also gave us other options to change it towards which is super helpful and appreciated. The cleanliness of our room was 11/10, everything had been cleaned, even the skirting boards, bathrooms in hotels usually have mould or black marks, this was white seals all round, it looked brand new to be honest! Reception called our room to see if our fridge needed topping up or room cleaned, usually it’s a leave your hanger on the door and it’ll be dealt with but this just felt like they couldn’t do enough for you. Every staff member we passed or interacted with was so polite, friendly and smiled, it’s so lovely to see. Food was amazing also in the orangery, spa was beautiful! And with plenty to do, probably in the thermal journey, there’s 10 things to do, rooms to go in! Will definitely be returning and would like to say a special thank you for the helpfulness and kindness of Sue (Reception) and the lady on the orangery reception (short blonde hair, apologies we never caught her name) The training all staff r"

"Great stay. Staff were all excellent. Very friendly and efficient. Breakfast was very good. Will return. "

"Lovely friendly staff. Room clean, a little dated but couldn’t knock it for the price."

"Great stay, lovely room, spacious very clean and quirky. Would highly recommend. Nice touch having milk and water in the fridge too."

"We stayed here for one night in a family room.two lovely double beds and a single bed. The bathroom was gorgeous very tidy and clean the whole property and the staff were extremely friendly. Would have no issue staying here again "

"Excellent very helpful staff"