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"Always a warm welcome and a pleasure to stay here"

"It was fine other than the check in. The woman on reception was very rude - before I even had chance to say anything she barked, 'What's your surname?'. As I'd just booked and she couldn't imemdiately find the reservation she was clearly annoyed. Left a very sour taste. The woman on reception when I checked out (who I've dealt with before and think is South African) was as friendly as ever. "

"Perfect location for what I needed"

"Everything was on point . Except the door lock in the room was not working"

"Negative attitude towards disability and poor access"

"Stayed before and rooms were lovely. Stayed in a double this time and room was really dated and looking scruffy."

"Was good. Clean room and quiet despite central location. Heating was fiddly and the hot water in my sink lacked pressure. But everything else was really fab. Great breakfast and bar area, friendly/helpful staff and awesome location. Would def stay again and recommend"

"The hotel's access is a bit mysterious. When we reached to the correct place to check-in, we were introduced to the staff at that moment who made us feel that we are a burden on them. We arrived earlier than our check-in time and we were okay with waiting for the start of check-in time. However, we were also curious if we could do early check-in, and when we asked for availability, the staff working at that moment first showed horrific emotions as if we asked for something impossible, and then they started mumbling in their own native language. Whenever we were trying to have a conversation with them, they always cut us off and spoke too fast as if they have no time and they have to catch a train. After some time when they found a room for us to check-in early, they acted as they are doing a favour on us. All in all it was a very bad experience and it ruined our excitement to explore Manchester."

"Room was very clean. Staff were helpful and friendly. Breakfast was excellent and the room had good air conditioning which helped as the weather was really warm"