Search Hotels Near Pontiac Lake State Recreation Area,

"I never even got to stay there because it was the wrong hotel so I called because I went through Hotels.com so I called the hotel like they told me too to ask them if they can cancel the lady canceled my room and said that I was gonna have a refund and never received it"

"The Manager Darron m, I think and one of the hotel bellman is what encouraged ne to rate this property with a 3 stars. If it wasn't for them I would have given a 1 star. For a 4 star rated hotel much more is needed in room cleaning, bellnan service. We booked because the hotel advised that it offered bellnan service we are both physically challenged my husband more so handicapped- He felt and injured himself trying to pull his suitcase inside. If it wasn't fir the Uber guy assisting us it would have been bear impossible for me injured to get him up. I usually respect the Westin/ Marriott brand so I am hopeful the management would seek to uphold the brand."

"There was no hot tub, indoor pool was cold, very cold, breakfast was the worst I have ever eaten in a long time. Also the breakfast supposed to be till 10 but by 9:45 everything was removed. Way understaffed "

"The only flaw was that it was a lot of birthday parties with a bunch of kids. But other than that my stay was great"

"Hotel was clean and nice. It was unfortunate that a water main broke in the area so we woke up to not being able to flush the toilet or running water in the sink. While that isn’t at all the fault of the hotel, we weren’t notified of the issue. My husband and I were taking a staycation and slept in the morning. And there was no phone call to the room etc. letting us know there wasn’t any water. Once we discovered it, our phone call to the front desk went unanswered. Because we don’t live far we opted to cut our hotel stay short and head home. We were told we had to contact Expedia to cancel so I sat and did, without being upset with the staff like others patrons were. All to find out I somehow paid the hotel directly and didn’t need to contact customer service. Once I was made aware I check out. Can’t say the staff was friendly but I guess they assumed I would be rude and gave a dry response. Again, while it definitely wasn’t their fault, I did expect a much warmer reception as I was understanding and not combative like other customers. "

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"Staff was very polite and helpful. Room wasnt touched for 3 days, until we checked out"

"Website indicate hotel had indoor pool. Picked specifically so we could use pool after long day of travel. Arrived and found pool was closed for maintenance. Highly disappointed should have been clearly notified when booking that pool would be closed. Otherwise was ok"

"Nice"