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Dear Guest,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Guest, Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
6/10 Okay
JO
Travelled with family
24 May 2024
Disliked: Amenities
Very less amenities and very expensive.
JO
Stayed 1 night in May 2024
Response from Hotel Management on 25 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Westin Ottawa is below our standard. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to us on that occasion and we would be pleased to assure you a most pleasurable stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Guest Sevices The Westin Ottawa
Love the ambiance, especially the lobby area when you enter the hotel.
Esther
Stayed 6 nights in May 2024
Response from Harsh Gandhi on 27 May 2024
Dear Esther,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
This property is very consistent, great staff and manager Megan is the best. Location is perfect, but rooms are a bit dated. Great restaurant downstairs.
Anne
Stayed 3 nights in May 2024
Response from Hotel Management on 23 May 2024
Dear Anne, thank you for sharing your experience with us. We're delighted to hear that you found our property consistent and enjoyed the excellent service provided by our staff, especially Megan. We will be sure to pass on your kind words to her. We're glad you found our location convenient and enjoyed our on-site restaurant. Your feedback regarding the rooms is valuable to us, and we appreciate your honesty. We'll certainly take your comments into consideration as we continue to enhance our guests' experience. We look forward to welcoming you back and providing you with an even better stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Be Well,Front Office ManagementThe Westin Ottawa
10/10 Excellent
Remo, Lasalle
Travelled with family, Travelled with family and small children
Dear Guest,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Guest,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Guest,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
6/10 Okay
issam
Travelled with family
20 May 2024
Disliked: Staff & service
Its ok, just ok, for the price its expensive, the location is superb. I wouldnt stay there again thats for sure, but decent enough to get 3 stars.
issam
Stayed 2 nights in May 2024
Response from Guest Services on 20 May 2024
Thank you for taking the time to provide feedback. We hope to welcome you back next time your travels bring you to Ottawa!
Dear Angela, Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Brad, Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
There are aspects to this hotel that are quite good. The gym is good and service is good too. But the building could use upgrading in some areas, such as the pool. Access to the shopping mall through the hotel is very convenient as is the location to Parliament. I’ve been here for business stays and conferences (which they do an excellent job of hosting). Stay here on repeat.
Paulina
Stayed 4 nights in Apr 2024
Response from General Manager on 8 May 2024
Hello Paulina,Thank you for being our guest at The Westin Ottawa!Be well,Ross Meredith
Large spacious room, beautiful view of downtown, restaurant was excellent for dinner.
Lisa
Stayed 1 night in Mar 2024
Response from Harsh Gandhi on 29 Apr 2024
Dear Lisa,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Laura,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
10/10 Excellent
Angela
Travelled with family, Travelled with family and small children
Dear Angela, thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Thank you for taking the time to let us know about your experience while staying with us. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to us on that occasion and we would be pleased to assure you a most pleasurable stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Guest Sevices The Westin Ottawa
2/10 Terrible
Robert
15 Apr 2024
Robert
Stayed 1 night in Apr 2024
Response from Hotel Management on 5 May 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Westin Ottawa is below our standard. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to us on that occasion and we would be pleased to assure you a most pleasurable stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Guest Sevices The Westin Ottawa
Dear Cheryl,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Lilliana,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Hello Esther,I am delighted that you had an excellent experience staying with us from start to finish! We hope to welcome you back soon.Be well,Ross Meredith
6/10 Okay
Ann
5 Apr 2024
Ann
Stayed 3 nights in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you so much for your feedback. We look forward to welcoming you on your next visit to Ottawa.
We're delighted to hear that you had a great experience with our valet service and found our staff to be awesome. It's wonderful to know that you enjoyed your time with us. We appreciate your feedback and hope to welcome you back soon!
Valet service is great , staff is pretty awesome. I’ve noticed a different in clientele which is more children which causes too much noise and to my surprise I’ve been hearing dogs which ruins a peaceful night.
Muhyi
Stayed 1 night in Mar 2024
Response from Guest Services on 30 Mar 2024
We're delighted to hear that you had a great experience with our valet service and found our staff to be awesome. It's wonderful to know that you enjoyed your time with us. We appreciate your feedback and hope to welcome you back soon!
I arrived on an a quiet Thursday evening. Staff were friendly, curious and were able to get me a room with a fabulous view of Parliament. The gym was amazing- beautiful view, clean and had a lot of equipment.
Will definitely stay again!!
Nancy
Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Dear Nancy, thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Alayne, thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Thank you for taking the time to let us know about your experience while staying with us. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to us on that occasion and we would be pleased to assure you a most pleasurable stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Guest Sevices The Westin Ottawa
This hotel was lovely and looked clean. We enjoyed our stay. We used the gym, pool, and picked up our Starbucks coffee in the hotel. The walkway from the hotel led directly to the mall and made it super convenient so that we didn’t have to go outside.
Only downfall is the pool and hot tub were small and looked outdated. Also, hot tub needed a good clean. Overall, a great place to stay in Ottawa.
Claudia
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear Claudia, thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Your comments regarding the maintenance of our hot tub and pools have been duly noted, and we will address them with our leadership team promptly. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Douglas, Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
I was in awe when I arrived and was told that I was receiving an upgrade to a beautiful room with a view! I am so so thankful for this.
Jenna - the front desk employee was phenomenal!
Carrie
Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Hello Carrie,Thank you for your feedback. I am delighted to hear that you had an excellent stay with us and that our team provided you with impeccable service. You can be sure that Jenna will receive recognition based on your kind comments.Be well,Ross Meredith
overall property had everything.
the staff was attentive and really helpful.
Oscar
Stayed 2 nights in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Oscar,Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Dear Spencer, Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
10/10 Excellent
Mark
11 Mar 2024
Mark
Stayed 1 night in Mar 2024
Response from Guest Services on 1 Apr 2024
Hello Mark,Thank you for your feedback. We are glad you enjoyed your stay with us.
8/10 Good
Patrick
Travelled with family
10 Mar 2024
Liked: Cleanliness, staff & service
Needs renovation
Patrick
Stayed 2 nights in Mar 2024
Response from Hotel Management on 12 Mar 2024
Thank you for taking the time to provide feedback. We sincerely apologize for any inconvenience caused during your stay, as we are currently implementing plans for improvement this year. Should your travels bring you back to this area, we would be honored to welcome you back for an exceptional stay. Once again, thank you for your review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
Overall good. Very convenient, aces to the mall and Shaw centre. Also very close, minutes walk from downtown.
Nevila
Stayed 2 nights in Mar 2024
Response from Harsh Gandhi on 4 Mar 2024
Thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honoured to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
10/10 Excellent
Paulette
3 Mar 2024
Paulette
Stayed 1 night in Mar 2024
Response from Hotel Management on 24 Mar 2024
Dear Paulette, thank you for taking the time to share your feedback at The Westin Ottawa. We are delighted to hear that your experience with us was nothing short of exceptional. Should your travels bring you back to this area, we would be honored to welcome you back for another exceptional stay. Once again, thank you for your glowing review and for choosing our hotel. We look forward to the pleasure of serving you again in the future. Until then, safe travels.
10/10 Excellent
Diana
3 Mar 2024
Liked: Staff & service
Diana
Stayed 1 night in Mar 2024
Response from Guest Services on 5 Mar 2024
Thank you for sharing your experience! We hope to see you again.
The elevator system needs to go.
Can’t understand why they put that in, just to piss everyone off?
Other than that, I love the Westin! Great location, amazing and friendly staff, rooms are very nice, mall is attached and we love the restaurant!
Barb
Stayed 1 night in Feb 2024
Response from Guest Services Team on 25 Feb 2024
Thank you for taking the time to provide feedback. We understand the elevator situation can be frustrating and wait times less than desirable during peak travel times. Our elevators are currently undergoing renovations, which has impacted their operations. We have plans in place to mitigate wait times, but apologize that this was not successful during your stay. We are delighted to hear that otherwise, you enjoyed your stay!
10/10 Excellent
Esther
23 Feb 2024
I love the Westin Hotel. The ambiance is amazing and the staff are helpful. I always enjoy staying at this hotel where ever I travel.
Esther
Stayed 4 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Hello Esther,Thank you for being our guest at The Westin Ottawa. We are pleased that we could provide you with an enriching stay!Be well,Ross Meredith
8/10 Good
nurjehan
21 Feb 2024
Liked: Cleanliness, staff & service
Disappointing Dinner experience
nurjehan
Stayed 3 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I have shared your feedback with the Food and Beverage leadership team to ensure the necessary steps are taken to exceed our guest satisfaction. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you.Thank you and be well, Front Office Management, The Westin Ottawa
Thank you for taking the time to let us know about your experience while staying with us. Your experience at Westin Ottawa is below our standard. If there is something, in particular, you are looking for on a future visit, our team will certainly do their best to accommodate you. Please do reach out to us on that occasion and we would be pleased to assure you a most pleasurable stay. We hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Guest Sevices The Westin Ottawa