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"The rooms are fine , but for the money they are charging you would think it would be more updated and modern . It has modern moments and older items in the room like the ceiling fans and tub . The check-in lady was amazing . She advised us that if we keep the towels , we can swap our dirty ones for clean ones . When we call front desk on Saturday (we were here Thurs-Sun) to get clean towels , whoever answered the phone at front desk was rude and said “you have a washer/dryer in your room, use it.” So we took points off for that because that was my first time a resort advised we couldn’t get new clean towels . "

"After changing rooms from small room the larger room we went for was refurbished and fantastic"

"The water park is $25pp, not included in your stay. The property is not a walking distance to anywhere. To get to any restaurant, aside that one on property, one must take an Uber, unless you rent a car."

"Room was súper clean and nicely renovated. Only downside was that there is no elevator so keep in mind when packing."

"Huge resort, can get lost easily. Suites are bright & roomy. Rooms that are not on ground floor can be difficult to get luggage upstairs (no elevator). Overall nice resort. "

"The only two things I had an issue with were the parking and the pillows. Valet parking was $53 and self-parking was $42, which felt pretty steep. Also, the pillows in our room weren’t very comfortable."

"It is always so lovely! Family friendly , they meet characters in the lobby and they have a whole water section for kids. The rooms are amazing! I booked a view of volcano bay and it did not disappoint if you were just staying at the hotel there is much to do, "

"Good"

"Loved the pools and activities for the kids. Good food and drinks. Hotel room was very nice. "