Rooms were a little outdated but everything was clean . We did not have housekeeping services but the front desk was accomodating and sent up extra towels and toilet paper when we needed it. The fan in the bathroom was noisy and on constantly. We had to keep the door shut to reduce the noise. The suite we had was perfect for our family giving us all our own bed and space. The area around the hotel felt safe and was touristy. A few blocks away though you would find that Niagara Falls, NY is a sad, abandoned place. There were abandoned homes, businesses with windows broken out, and not a lot of restaurants. The pool was nicely maintained and it was nice to have the Rainforest Cafe on property for a few meals. We ate in the restaurant once and ordered for pick up to eat in our room once. Having Starbucks in the lobby was a great perk too. The Over the Falls tour picked up us up at the hotel and was a great day of showing us the sites. We were across the street from the Seneca resort and casino. There was an underground tunnel to use to get there. It was a clean, well kept casino and was nice for one evening of fun. In summary -- the hotel was good, the city surrounding it was not. But if you stuck to the state park and tours I would definitely recommend seeing it at least once in your life. If we ever go back to Niagara Falls, we would definitely stay on the Canada side. That was not an option due to a mutual border closing between the US and Canada as a result of the pandemic.
