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Overview of Sheraton Niagara Falls

Photo gallery

Featured image
Indoor pool
Pillow top beds, in-room safe, desk, blackout curtains
Pillow top beds, in-room safe, desk, blackout curtains
Pillow top beds, in-room safe, desk, blackout curtains

Sheraton Niagara Falls

4 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationSeneca Niagara Resort & Casino1 min walk
    Popular LocationNiagara Falls State Park11 min walk
    Popular LocationRainbow Bridge11 min walk
    AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)34 min drive

Choose dates to view prices

  • Suite, 1 King Bed, Non Smoking

    Photos of Suite, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 1 King Bed
    More details

  • Suite, Non Smoking (Concierge level, 1 King or 2 Queen)

    Photos of Suite, Non Smoking (Concierge level, 1 King or 2 Queen)

    Room amenities

    • Sleeps 7
    • 1 King Bed OR 2 Queen Beds
    More details

  • Room, 1 King Bed, Non Smoking (Concierge level)

    Photos of Room, 1 King Bed, Non Smoking (Concierge level)

    4.5/5 guest room rating

    Room amenities

    • 311 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

  • Suite, 1 Queen Bed, Non Smoking

    Photos of Suite, 1 Queen Bed, Non Smoking

    3.8/5 guest room rating

    Room amenities

    • 622 sq ft
    • Sleeps 7
    • 1 Queen Bed
    More details

  • Room, 2 Queen Beds, Non Smoking

    Photos of Room, 2 Queen Beds, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • 311 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details

  • Room, 2 Queen Beds, Non Smoking (Concierge level)

    Photos of Room, 2 Queen Beds, Non Smoking (Concierge level)

    4.2/5 guest room rating

    Room amenities

    • 311 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More details

  • Suite, 1 King Bed, Non Smoking

    Photos of Suite, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • Sleeps 7
    • 1 King Bed
    More details

  • Room, 1 King Bed, Non Smoking

    Photos of Room, 1 King Bed, Non Smoking

    3.9/5 guest room rating

    Room amenities

    • 311 sq ft
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Niagara Falls

Located in Niagara Falls, Sheraton Niagara Falls is in the city centre and near a metro station. Shoppers can visit Fashion Outlets of Niagara Falls, while everyone can enjoy the natural beauty of Niagara Falls State Park and Niagara Gorge Trail. Don't miss out on a visit to Aquarium of Niagara. Relax and indulge in the area's winery tours and health/beauty spas, or seek out an adventure with hiking/biking trails nearby.
Visit our Niagara Falls travel guide
View in a map
Map
Popular Location

What's nearby

  • Seneca Niagara Resort & Casino - 1 min walk
  • Observation Tower - 10 min walk
  • Niagara Falls State Park - 11 min walk
  • Rainbow Bridge - 11 min walk
  • Aquarium of Niagara - 12 min walk

Getting around

  • Niagara Falls Station - 3 min drive
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.) - 34 min drive

Restaurants

  • Where to eat
  • Rainforest Cafe – Restaurant with a bar offering American cuisine. Serves lunch, dinner and light fare daily, happy hour available. Kids' menu available.
  • Starbucks Cafe – Café offering American cuisine. Serves breakfast, lunch, dinner and light fare daily.
  • The Corner Deli – Serves lunch and light fare on selected days.
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About this property

Sheraton Niagara Falls

4-star Niagara Falls hotel in Downtown Niagara Falls, walk to Seneca Niagara Resort & Casino
This smoke-free hotel features 3 restaurants, an indoor pool and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 391 rooms provide conveniences such as fridges and microwaves, plus complimentary wireless Internet access and TVs with cable channels. Pillowtop, coffee/tea makers and free local calls are among the other amenities available to guests.
Sheraton Niagara Falls offers 391 forms of accommodation with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Premium cable televisions are provided. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10.00 per night; includes in/out privileges)
  • On-site parking is wheelchair accessible
  • On-site parking includes off-street options

Food and drink

  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Shopping
  • Spa services

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Microwave
  • Fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference space (11153 square feet)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height worktop and sink
  • Pool hoist on site
  • Roll-in shower
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Linens
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Climate control (heating)
  • Pillow-top mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 4 2021 to June 30 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Spa/Beauty services
The property will be renovating from 24 February 2021 to 26 February 2021 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday and Thursday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay
Dogs only
Up to 40 lbs/18 kg
Pets cannot be left unattended
Food and water bowls are available
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 10.75 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness centre access
  • Business centre/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Self-parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
Children under 17 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the fitness facility or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Sheraton Falls Niagara Falls NY Hotel
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Niagara Falls NY
Sheraton Falls Niagara Falls
Sheraton At The Falls Hotel Niagara Falls
Sheraton Niagara Falls Hotel
Sheraton at the Falls Niagara Falls NY
Sheraton at the Falls
Sheraton Niagara Falls Hotel
Sheraton Niagara Falls Niagara Falls
Sheraton Niagara Falls Hotel Niagara Falls

Frequently asked questions

Can I cancel my reservation for free at Sheraton Niagara Falls and receive a full refund?
Yes, Sheraton Niagara Falls offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Niagara Falls cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sheraton Niagara Falls?
As of 26 Feb 2021, prices found for a 1-night stay for 2 adults at Sheraton Niagara Falls on 1 Mar 2021 start from Rs6,119, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sheraton Niagara Falls have a pool?
Yes, this property has an indoor pool. Pool access is from 7:00 AM to 11:00 PM.
Is Sheraton Niagara Falls pet-friendly?
Yes, this hotel allows dogs with a maximum weight of up to 18 kg per pet. There's a fee of USD 50.00 per accommodation, per stay. Service animals are exempt from fees.
How much is parking at Sheraton Niagara Falls?
Self-parking is available for USD 10.00 per night.
What time is check-in at Sheraton Niagara Falls?
Check-in is from 4 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Sheraton Niagara Falls?
Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).
Where is Sheraton Niagara Falls located?
Located in Downtown Niagara Falls, this hotel is within a 10-minute walk of Seneca Niagara Resort & Casino and Observation Tower. Niagara Falls State Park and Aquarium of Niagara are also within 15 minutes.
3.9
Good
Rating 5 - Excellent. 753 out of 1884 reviews
5 - Excellent 40%
Rating 4 - Good. 591 out of 1884 reviews
4 - Good 31%
Rating 3 - Okay. 261 out of 1884 reviews
3 - Okay 14%
Rating 2 - Poor. 156 out of 1884 reviews
2 - Poor 8%
Rating 1 - Terrible. 123 out of 1884 reviews
1 - Terrible 7%

4.0/5

Cleanliness

4.2/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family, Travelled with pets
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice customer service. We didn’t use any amenities but that spa and restaurant looked great. They had a treat for my dog, they were very friendly to him and he had a blast! Good location to the falls.
Stayed 1 night in Feb 2021

4/5 Good

Travelled with family and small children
Happy face iconLiked: Amenities
I recommend this hotel for family with children. Rain forest cafe was so fun for kids!
Stayed 3 nights in Feb 2021

2/5 Poor

Travelled with family, Travelled with family and small children, Travelled with group
Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of smoke so bad, it choked us at night. But hotel was so busy, and so chaotic, nobody cared. We talked to housekeeping, got nowhere
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Family friendly. Comfortable room. Staff was polite.
Stayed 2 nights in Feb 2021

4/5 Good

Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they provided some sort of breakfast other than Starbucks! That price tag added up quickly with children! Scheduling time for the pool and fitness room were pretty good considering how busy they were.
Stayed 2 nights in Feb 2021

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