Reception
Check availability

Reviews of Royal Park Hotel

3 out of 5
Royal Park Hotel
Opp. Dockyard Road Railway Station, P.D Mello Road, Mumbai, Maharashtra

Reviews

6.6
Rating 10 - Excellent. 6 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 5 out of 19 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

RASHID

Staff is very nice humble and helpful
Stayed 2 nights in Nov 2023

2/10 Terrible

Savio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Called to confirm the reservation for the stay. The Hotel Manager say there is no reservation that came through orbits and they have no contract with Orbitz. The after showing him the confirmed reservation he states that the hotel is sold out. But he will try to get me accomodation .Upon arrival in the morning the Hotel Manager gives me accomodation to one of their other locations which is I Abad area and it not even a hotel it's a lodge . Not acceptable asked for my refund waste of time a month later going back and forth and told him if I don't get my money I will report it to the police he refunded only one day of stay. These guys overbook on walk-ins since they get a higher room rate and the internet booking they transfer to some cheap hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and co operating staff Behaving very good and food was also good
Stayed 3 nights in Dec 2019

10/10 Excellent

Devendra Parsad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorial moments at Royal Park Hotel
Could have improved the variety of local fruits for breakfast.Add cereals to the breakfast menu. Otherwise, the personnel were courteous and most cooperative.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Paban, Guwahati

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice 3 star hotel with friendly and helpful staff.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

AT, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is brilliant! All are wonderful staff. Would highly recommend this hotel.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanliness was excellent , rooms was precious and fresh
Stayed 1 night in Mar 2019

4/10 Poor

Ikram saeed

Disliked: Property conditions & facilities, room comfort
Is okay
I would like to bring to your attention the horrible experience I endured during my stay at the Royal Park Hotel in Mumbai on Saturday 16th September 2017. I was a guest at your hotel for 2 nights whilst I was visiting Mumbai, after a recommendation from my father who every year stays at the royal park hotel when he visits India. The night of 16th September I went to bed after a long days travel from Gujarat to Mumbai. For some reason the electricity was not working which meant the Air condition or the fan was not working, neither were any of the lights. Due to the heat I was unable to sleep all night as I am used to the cold weather coming from the UK. Not only that, My mobile phone was not charged due to the power cut at the hotel. I heavily rely on my mobile phone to get to places using phone Maps and make calls to people to make them aware of where I am and that I am safe. I am a tourist in a city I have never been before. I endured a terrible night and day during my stay at your hotel. The electricity in buildings next to the hotel were working just fine. I was shocked to know that a back-up electricity supply was not available at the hotel and I feel like I wasted over 4000 rupees staying at your hotel that night. I raised my concerns with the person on the reception desk called Resham but it seemed like he was not interested in my complaint and told me to email you. I hope to receive a response from you discussing this matter with me. Thanks
Stayed 2 nights in Sep 2017
Dear Sir there are certain things which are not in the hands of the hotel such as things related to the govt undertaking and natural calamity we have already given you a reply for the same and you asked for some compensation which we did not imply too Sir if we were so bad a hotel your father wouldn't have been staying with us today this date. Thank you with regards Manager Royal Park Hotel

10/10 Excellent

Mei Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
It was quite good and a very good experience. Price is very competitive keeping the service in mind
Stayed 1 night in Jun 2017
Thank you guest we appreciate your kind word and we promise to take you to the next level of service all beyond a "smile".

10/10 Excellent

Abdul Bashir

Liked: Staff & service, property conditions & facilities, room comfort
D Front Desk and Staffs r Helpful but only Evelato
Actually d Front Desk and all d Staffs r Very Helpful and Service Orientated.
Stayed 4 nights in May 2017
Bashir Sir, it was a delight meeting a you and it made us more happy to be at your service Thank you for being our guest.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this one!
absolutely unsatisfied. Avoid if u r travelling with family.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced, dirty, questionable service
Dirty sheets, wifi only available in lobby, poor organisation at the front desk to the point that I and another guest were asked to pay twice (until we showed our proof of purchase emails). Should be an awful lot cheaper for what it is. I was mis-led by the overall good ratings this hotel has. It may once have been a lovely place to stay, but it needs re-investment in its people and services to become so once again. Would recommend looking elsewhere.

2/10 Terrible

Sonia, Rohtak- Haryana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience.
Room is stinking. Cleaning of rooms is not satisfactory. Room service is worst. Overall experience is very bad.

4/10 Poor

Ajit Dhankhar, Delhi- India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is very poor.
Hotel room is stinking. Room service is very poor. Accesories like towel & room cleaning are worst.

2/10 Terrible

kwon young seok, seoul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
객실 형편없고 심지어 타올도 1개 이불도 없고 청소 엉망
객실 형편없고 심지어 타올도 1개 이불도 없고 청소 엉망 2박예약후 1박만 해도 2뱍 다 받는곳,

8/10 Good

Evgeny, Екатеринбург

Liked: Cleanliness, property conditions & facilities, room comfort
Хорошее соотношение цена-качество
Плюсы: расположен относительно недалеко до Ворот Индии и Marine Drive. Напротив отеля железнодорожная станция Dockyard Road. Отзывчивый персонал. Минусы: завтраки в отеле были однобразны (омлет). Не понравилось постельное белье, попросили сменить. В номере wi-fi не работает, только в вестибюле.