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Reviews of Hotel Kumkum

2.5 out of 5
Hotel Kumkum
165 Lamington road, Opposite Minerva Cinema, Mumbai, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 101 reviews" "
Rating 8 - Good. 48 out of 101 reviews" "
Rating 6 - Okay. 20 out of 101 reviews" "
Rating 4 - Poor. 9 out of 101 reviews" "
Rating 2 - Terrible. 3 out of 101 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Akriti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel turned out to be better than our expectations. It has the same average Mumbai hotel room size but with really clean amenities, generous staff and a beautiful rooftop. The only thing that could be improved is probably installing a lift within the facility and increasing the water pressure in the taps
Stayed 2 nights in Mar 2024
Response from Front Desk Manager on 23 Apr 2024
Thank you for your positive review.

6/10 Okay

Chintan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
inside good, outside super noisy.
Stayed 3 nights in Jan 2024

4/10 Poor

Nauzer

Stayed 2 nights in Nov 2023

4/10 Poor

MANOJ

Stayed 3 nights in Jul 2023

2/10 Terrible

leonardo

Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Rooms were small but good. However restuarant very small with very limited offerings. Just one poor guy to do everything there! Lots of improvements can be had. Check out time is 9 30am.
Stayed 1 night in Apr 2023
Response from Kishore Dubirappa on 31 Aug 2023
We truly appreciate you taking out the time to share your experience at Hotel Kumkum.We always strive to give our customers the best experience possible and will try to make the necessary changes as per the feedback received.

10/10 Excellent

Anthony

Stayed 1 night in Feb 2023

8/10 Good

Lori, Australia

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Property was very clean comfortable.. quaint little rooftop eating place. Best fried eggs ever! Staff very helpful. About a ten minute cab ride to kemp’s corner.
Stayed 5 nights in Feb 2020
Response from Jigar Doshi on 28 Feb 2020
Dear Lori, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Jigar Doshi on 8 Feb 2020
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were very nice and helped us out a lto!
Stayed 2 nights in Sep 2019
Response from Jigar Doshi on 11 Oct 2019
Dear Sir/Madam, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Jigar Doshi on 11 May 2019
Dear Sir, Thank you for the valuable feed back. Hope you continue to stay with us for a long time

6/10 Okay

Verified traveller

Okay
Good but not great
Stayed 2 nights in Feb 2019
Response from Jigar Doshi on 20 Feb 2019
Dear Sir, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum Regards, Jigar Doshi

8/10 Good

Natalie

THE GOOD: compared to other hotels in the area, room size was really good for me. The food is delicious and excellent value for money. The staff are all polite and friendly, the room was cleaned as many times as I wished. The bathroom was clean and cute. THE BAD- WiFi problems due to construction work in the area (not the hotels fault). Walls are quite thin so ask not to be put too close to families with kids! Due to Uber strike I had some problems getting taxis from the hotel. If you want to sleep in, be warned, staff start their work very early and they are not quiet about it. Every morning from 7am they were banging around with buckets outside my room and shouting down the corridors to each other. Other than that, the hotel is great value for money when compared to other hotels in the area and was considerably nicer that my colleagues nearby, who paid quite a lot more for theirs.
Stayed 17 nights in Oct 2018
Response from Chirag Mody on 4 Dec 2018
Dear Natalie I am happy that you enjoyed your stay at our hotel. I will surely speak to the staff about the early morning noise and sort that out. Thank you so much for the positive review. Regards Chirag Mody

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed twice at Hotel Kumkum and its location and the friendly, easygoing staff make it a favouriteofmine.
Stayed 3 nights in Apr 2018
Response from Chirag Mody on 4 Dec 2018
Thank you so much for the positive review.

8/10 Good

Zayd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. recommended!
Had a nice stay there, very friendly staffs, room was very neat, worth the price! I was even allowed to leave my luggage at the hotel after check out and i collected it later in the evening before my flight.. nice location as well!
Stayed 3 nights in Mar 2018
Response from Jigar Doshi on 20 Mar 2018
Dear Zayd, Dear Sir, Thank you for the valuable feed back. Hope you continue to stay with us for a long time Regards, Jigar Doshi

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little base in Mumbai
Fairly basic hotel, but well maintained, very well located, with super helpful staff.
Stayed 2 nights in Feb 2018
Response from Jigar Doshi on 20 Mar 2018
Dear Sir, Thank you for the valuable feed back. Hope you continue to stay with us for a long time

8/10 Good

Kelvin

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2017
Response from Jigar Doshi on 20 Mar 2018
Dear Sir, Thank you for the valuable feed back. Hope you continue to stay with us for a long time

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and comfortable.
The hotel staff was very helpful and courteous. We arrived earlier than the checking time and they let us have a small room to rest till we actually checked in to our room.
Stayed 2 nights in Nov 2017
Response from Jigar Doshi on 6 Dec 2018
Dear Sir, Thank you for the valuable feed back. Hope you continue to stay with us for a long time

8/10 Good

Gerry, Wakefield UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very clean hotel with pleasant staff.
Well positioned in Lambington Road near Central Station.
Stayed 13 nights in Oct 2017
Response from Jigar Doshi on 21 Dec 2018
Dear Gerry, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

6/10 Okay

Chang-Tai

Hi, I didn't check in that hotel, due to the staff for preparing interview in certain company suddenly told me they have race limitation condition, so I gave up this trip. Would you help me cancel this booking and return my money back? Thanks. Chen Chang Tai

8/10 Good

travelers, New York USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
We've stayed here each time we pass through Mumbai. Though it is far from the airport, it is close to the Gateway to India. The staff is very helpful, the rooms are clean and maintained. The food is not fancy but very good.
Response from Jigar Doshi on 6 Dec 2018
-“Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum”

6/10 Okay

Laura & Chris, Scotland

Liked: Staff & service
Nice hotel, helpful staff.
Nice but small room, expected in Mumbai. Easy to get a taxi to any of the major attractions. Friendly staff especially the guy who owns it, he gave us a lot of recommendations in walking distance for something to eat.
Response from Jigar Doshi on 6 Dec 2018
-“Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum”

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Gil, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel centrally located
After staying at cheap hotels all over India, I decided to pay more than the minimum for my accommodations in Mumbai. It was a welcome change to see neat corridors, and have a clean room.
Response from Jigar Doshi on 6 Dec 2018
-“Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum”

10/10 Excellent

Arindam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Had a good experience. Nice budget hotel.
Response from Jigar Doshi on 6 Dec 2018
-“Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum”

6/10 Okay

Surend

Average hotel
Stay was okay provided you don't have the standard room. It is just too small. We booked the standard room but changed to a superior room at a extra charge.
Response from Jigar Doshi on 6 Dec 2018
-“Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum”

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A second Home
This is my 2nd visit. A very pleasant, Comfortable and safe residence. Staff are very courteous and helpful one name I remember is Vijay they are all good. The owner runs a well knit place and I have no regrets whatsoever.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

10/10 Excellent

Peter, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Definetly the smoothest check in we had during our stay in India. These guys were very proffesional. The rooms were clean, the water was hot (which were very uncommon in other hotels) and the staff really friendly and helpful. I'd recommend this hotel to anyone.
Response from Jigar Doshi on 6 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

bala, kerala, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay for business travellers. Close to all.
The hotel was easy to locate. Just walk out of the Grant road Railway Station east gate and walk for 5 mins.though small caters all our needs. Air conditioning perfect. Rooms clean and tidy. Excellent room service .The best I have had so far.Wi Fi also good. Easy to get cabs to move around. Definitely shall recommend for business travelers The reception staff were very helpful. I had conference in Worli Nehru center and it was easy for me to reach there. excellent value for money.
Response from Jigar Doshi on 6 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Arup Kumar, Pune

Liked: Cleanliness, staff & service
My overnight stay at Kumkum
It was quite nice
Response from Jigar Doshi on 6 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was extremely helpful. Room was clean and just what we needed. Great experience!
Response from Jigar Doshi on 6 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

10/10 Excellent

Sam, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Good value choice.
Staff were very friendly and helpful throughout (including with booking trains and helping arrange taxis). The food in the cafe was also pretty great if you don't fancy making the journey to one of the many, many restaurants located nearby. This seemed a much more authentic locale than around Colaba. If you want your pizza and french-style cafe chains then go there, but if you want to see a little more of Mumbai then this is great. Streets were busy but I got nothing but smiles and hellos if I (an obvious tourist) was noticed at all. Note that taxi drivers may get a bit confused by the address, but they'll ask around and you'll get there eventually!
Response from Jigar Doshi on 6 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

anthony, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Young lady at front desk was amazing.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good value for money
The hotel was close to train station, so full of homeleas people on the street and at night a bit dodgy. It is easy to reach all famous places around. The staff was very helpful and friendly. Bathrooms could be improved. Room was very small. Was very quiet to sleep and mattresses very good. Same very comfortable pillows.
Response from Jigar Doshi on 21 Dec 2018
Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

6/10 Okay

Andrea, Richmond

Liked: Staff & service
Disliked: Cleanliness
Hotel was ok, the food was never what was expected. Often found bugs in the bathroom because an open window provided ventilation.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, I am extremely sorry that you had to face such difficulties, problems in customer service is not something I am known for. As you can see from our other reviews, I pride myself in providing great customer service and I would like to do the same for you. I may not be able to change the past but if you give me a chance, I will completely make it up to you

8/10 Good

Tasha, Boulder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Notice Early Checkout
I enjoyed hotel KumKum a lot, and after spending a month in India I can comment that the service at this particular hotel was wonderful. The host, Felix was very helpful for us and I enjoyed his presence. Room service was prompt and it was good! The only downside for us was that the checkout time was at 9 am which we had not been expecting.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, easy access from Grant Road metro.
The staff made this hotel, they were absolutely excellent, really helpful and we're always trying to make us comfortable and happy during our stay.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel reasonable price
Nice clean hotel with very nice staff. Very helpful and dedicated. More than reasonable price. Good location.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

8/10 Good

George, Preesall uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly hotel value for money
Excellent hotel. Very nice helpful people. Nothing much around... Could do with lift and restaurant. Enjoyed stay. Good value for money
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

10/10 Excellent

Valerie, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for Mumbai
Good stay arrived at midnight no problem only one niggle hadn't noticed check out was 9.30am!my fault I suppose but keep in mind
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for choosing our hotel, and for taking the time to write a very detailed review! I am pleased to know that the hotel location is convenient for the purpose of your stay and the staff are consistent in providing excellent customer service. I strive hard to provide our entire guest the service they deserve and I am glad that is recognized. I look forward to Welcome you back again in near future.

6/10 Okay

David, LA

Disliked: Room comfort
Termite smell.
WiFi did not work in room, it worked in restaurant and near lobby. One day they drilled holes in the walls every couple of feet then inserted poison to kill termites. You could hear drilling for over an hour in the morning and then smell the chemicals for several hours afterwards. TV did not work. I wanted to book a city tour so I was told the manager was going to call me in ten minutes. He called but could not hear me on the phone and hung up. He did not call back.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, I am extremely sorry that you had to face such difficulties, problems in customer service is not something I am known for. As you can see from our other reviews, I pride myself in providing great customer service and I would like to do the same for you. I may not be able to change the past but if you give me a chance, I will completely make it up to you.

6/10 Okay

Anders, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, worth the price
The staff were all extremely nice and service oriented, and neither me nor my wife have anything negative to say about them. The room however was very noisy, not just from the street, but from inside the hallways as well. The doors and windows might as well have been open considering the noise level. There wasn't a proper bedding either, as all we got was a fleece blanket, which doesn't seem too hygienic either. I'm sure the staff would fix this if you asked, but we're not really that great at complaining.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel, full of Mosquitoes
Our room was dark, dingy, full of Mosquitoes. When we asked to be changed to an insect-free room we had to fight for it. Even then, the bed was itchy, dusty and there wasn't even a sheet - only some dusty blanket.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, I am extremely sorry that you had to face such difficulties, problems in customer service is not something I am known for. As you can see from our other reviews, I pride myself in providing great customer service and I would like to do the same for you. I may not be able to change the past but if you give me a chance, I will completely make it up to you.

6/10 Okay

Satyanarayana, Ahmedabad

Liked: Cleanliness, property conditions & facilities
OK
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

6/10 Okay

Jacqui , Melbourne, Australia

Liked: Staff & service
Simple but nice
Although the amenities were not flash and the rooms basic, the rooms were clean and secure and had tv, air con and a clean bathroom. Perfect accommodation for a low key trip and to sleep after so much sightseeing. The staff were extremely friendly and helpful and I would stay here again if I was in Mumbai.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest, Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Affordable hotel in a good location with helpful staff.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

SUNIL

Liked: Cleanliness, room comfort
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice clean budget Hotel. Staff very helpful. Only down side was internet access...had trouble connecting quite a bit.
Response from Jigar Doshi on 21 Dec 2018
Dear Guest Thank you for your lovely note. I so appreciate you taking the time to share your experience at Hotel Kumkum