Royal Studio Suite | Free WiFi, bed sheets
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Reviews of Guest Inn Residency

3 out of 5
Guest Inn Residency
1st Floor 4/1, Indira Nagar, LBS Rd, Near Maharashtra Kanta, Kurla West, Sion, Mumbai, Maharashtra

Reviews

5.6
Rating 10 - Excellent. 8 out of 36 reviews" "
Rating 8 - Good. 5 out of 36 reviews" "
Rating 6 - Okay. 7 out of 36 reviews" "
Rating 4 - Poor. 2 out of 36 reviews" "
Rating 2 - Terrible. 14 out of 36 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Sunil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible property. Cockroaches and spiders are in the rooms and bathrooms. Area is totally unsafe for family.
Stayed 2 nights in May 2024

10/10 Excellent

Dineshchandra

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

4/10 Poor

Sachin

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property would have maintained in better way
Stayed 4 nights in Jan 2024

2/10 Terrible

Umarfarukh

Stayed 1 night in Dec 2023

6/10 Okay

Abhishek

Stayed 1 night in Sep 2023

2/10 Terrible

gurpaul

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very unprofessional and rude
Stayed 3 nights in Sep 2023

2/10 Terrible

Anup

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Customer service
I called several times to hotel.com/ went to chat,could not resolve any issue. My nephew and niece did not get the room as booked.They gave them small room, horrible breakfast. I booked free Breakfast still they had to pay for Tea & Eggs.The room was with cockroaches.They could not check out cause nothing was done by you guys. Will not book again in future
Stayed 9 nights in Sep 2023

2/10 Terrible

Denish

Stayed 1 night in Sep 2023

2/10 Terrible

Poonam

Disliked: Cleanliness, staff & service, property conditions & facilities
We liked nothing in this property
Stayed 1 night in Jul 2023

6/10 Okay

Sherald

Travelled with family, Business traveller
Stay was ok .
Stayed 2 nights in Jul 2023

2/10 Terrible

Sharada

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Lots of dust in the room Bed sheets looked dirty as well
Stayed 1 night in Jun 2023

10/10 Excellent

NARENDRA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Balbir

Stayed 1 night in Mar 2023

6/10 Okay

Naresh

Stayed 1 night in Mar 2023

2/10 Terrible

Saurav

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good food. Cold food, not enough options. Toiletries not available. Bathroom not maintained. Management team not good
Stayed 2 nights in Mar 2023

10/10 Excellent

venkateswara rao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2023

8/10 Good

Satyajit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To appreciate stay in Bombay, you must have visited or lived in Bombay. Staff was helpful. Added bonus was taxi services around who bring you to what activity you want, they wait for you and bring you back to the hotel.🙏
Stayed 2 nights in Feb 2023

6/10 Okay

Tejaswini

Travelled with family, Business traveller
The rooms were not spacious
Stayed 2 nights in Feb 2023

2/10 Terrible

HARI RAMAKRISHNA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing as advertised
Stayed 2 nights in Feb 2023

2/10 Terrible

Sajjith Reddy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY RESPONDED WITH ONE THING AND DID ONE THING. BECAUSE OF THEM I LOOSED MY MONEY AND DIDN'T DO CHECK-IN
Stayed 2 nights in Feb 2023

8/10 Good

Nagaraju

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Hardik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many mosquitoes. Bad smell. I would not recommend staying here.
Stayed 2 nights in Jan 2023

8/10 Good

Mary

8/10 Good

Amandeep

Stayed 4 nights in Dec 2022
Response from Front Desk Manager on 5 Jan 2023
Thank you Sir

8/10 Good

Supriya

Travelled with family, Business traveller
Liked: Staff & service, amenities
staff is great, sheets can be cleaner.
Stayed 2 nights in Oct 2022

2/10 Terrible

NARESH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend
Stayed 3 nights in Sep 2022

6/10 Okay

Rohit

Stayed 2 nights in Sep 2022

6/10 Okay

Ravi

Just ok
It was just ok. Location is not good and they don't have any kitchen or breakfast service. Found mosquitoes and they need to maintain little better. All the pics they are showing was super old and those are not recent pics. Its ok to stay if you dont find other hotels.
Stayed 2 nights in Aug 2022

10/10 Excellent

gaganpreet

Stayed 2 nights in Jun 2022

2/10 Terrible

Gobind

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t the way they were in the add and room has bed bugs and cockroaches
Stayed 2 nights in May 2022
Response from Saeed on 24 Jun 2022
We are Sorry that you have experence issue of cockroaches , we appriciate your advice and done all pest control after that, so that no guest have any inconvenience in future

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Inn Residency on 11 Jan 2020
Dear Guest, Greetings!! We welcome your feedback and sincerely appreciate you taking the time out to write such an amazing review. Thank you for strongly recommending our hotel, especially the service staff. Your positive comments about our hotel, food and exceptional service are truly a delightful source of encouragement for the entire team. .We look forward to pampering you once again during your next visit to Mumbai. With Warm Regards, Guest Inn Residency and Team.

2/10 Terrible

Vijay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst esperience at all , first of all its not a star hotel . Surrouding is very bad and what you see in pictures its totally diffrent .I wasted my money I could have confirmed from some one who have lived here earlier . Lots of good hotels with little bit more price if you go little bit far from this area .
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on 11 Jan 2020
Dear Guest, Greetings!! We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more effort to train the team to ensure such issues are not repeated with other guests. We deserve another chance and we are confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards, Guest inn Residency and Team.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we reached at the hotel we were informed our room was already given to someone else n the hotel is full. PATHETIC
Stayed 2 nights in Oct 2019
Response from Guest Relation Manager on 14 Dec 2019
Dear Guest, Greetings!! We are extremely sorry for the inconvenience you had to suffer in our hotel. We will make sure it won't happen with other guests. As your feedback is extremely important to us. We deserve another chance and we will make sure this mistake is not repeated again. With Warm Regards, Guest Inn Residency and team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good nice place to stya near by station and acces all the transport facility.Rooms are as per price rate .Rooms service are very nice its good experience to stay here without any disturbance.staff are good behave, overall really good experience to stay
Stayed 1 night in Sep 2019
Response from Guest Inn Residency on 29 Sept 2019
Dear Guest, Greetings from Hotel Guest Inn Residency! Thank you for an awesome review! It makes us happy to see that you left with a positive impression of our hotel, We look forward to welcoming you back soon. With warm regards Hotel guest inn residency

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staffs and receptionist, best hotel for business travelers.Super property to stay and food are so delicious,Spacious rooms and excellent service,comfortable stay. nice people good breakfast, It was a wonderful experience , thanks to the support and attention that we had from all staff I would recommend this place and would like to go again.
Stayed 1 night in Sep 2019
Response from Mahammad Manaf on 23 Sept 2019
Dear Guest, Greetings from Guest Inn Residency We are pleased to hear that you enjoyed the overall experience of your visit. Thank You for your kind words. We look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
guest inn residency good hotel condition good service
Stayed 2 nights in Aug 2019
Response from Guest Inn Residency on 24 Aug 2019
Dear Guest, Thank you for an positive review! It makes me happy to see that you left with an overall positive impression of our hotel and had a pleasant experience. We look forward to welcoming you back soon. Warm regards,