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"Good location, clean and courteous staff "

"One of my best ever hotel stays. Honestly, felt like I was the first one to ever stay in the room. That is an extremely rare thing. Fantastic renovations. Room makes you feel like you’re staying inside of a movie theater. Room sparkling clean. Comfortable bed. Special “birthday cake” presentation surprise on table for Mom’s birthday. So nice. Staff very helpful and accommodating. Everyone very friendly. Location is unparalleled. Just a bit further from park entrance than Disneyland hotel…but the extra walk alongside the sea is amazing. This park has the most beautiful atmosphere of all the Disney parks. Hollywood Hotel grounds are gorgeous, lobby is fun to relax in late night after park visit, running-walking pathways nearby are incredible. Go to Inspiration Lake sometime! I’ll definitely stay again at the Hollywood!"

"good value for money "

"The hotel is just fine, not better. My view from the 26th floor to the harbour was great. But that’s where it ends. The elevator situation is a problem. Even though there are 5 of them you are always waiting and they tend to stop at almost every floor. Also getting water and ice can only be done on the 5th floor which means going up and down and using the terrible elevators. I wouldn’t return"

"The Ac was too cold. Was told it was set at the temperature to prevent mould. I have never stayed in a hotel before where I had to use Towels and my coat ontop of my duvet. I eventually asked for a blanket after 6 days and also a secondary pillow as the only pillow was too soft. My family also had a room and they said it was cold they also asked for extra blankets. The mattress was hard/firm gave me hip ache. They did not supply bottled water in room for making teas/coffee. Had to go down to reception to fill the water jug in room every day. Which was not enough water so we bought bottled water and reused the empty bottles about 5/6 bottles a day. No Face cloths were in room. Again never stayed at a hotel that does not supply face cloths. Positives, We slipped the room service a good tip initially so had great room service. We had a long stay so the cost was very good. Location was great near MTR and close to Nathan Road. Overall Value for money. "

"Did not use the spa"

"Exceeded expectations. Check in with quick, no long queues. Spacious and the staff were amazing. All very friendly and polite. Really good location, good size room and a huge bed big enough to sleep 2 adults and 2 kids age 7 and 9! Would highly recommend and will definitely book this hotel again for our next trip "

"Easy access. Hotel just within the mall. "

"the room was a little bit outdated and the restroom as well but other than that our stay is pretty good "