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Pan Pacific Melbourne

Photo gallery for Pan Pacific Melbourne

Exterior
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property

9.2/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
Map
2 Convention Centre Place, South Wharf, VIC, 3006

Explore the area

  • Popular LocationDFO South Wharf1 min walk
  • Popular LocationCrown Casino and Entertainment Complex8 min walk
  • Popular LocationEureka Tower18 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)25 min drive

Room options

About this area

Melbourne

Located on the riverwalk, Pan Pacific Melbourne is in South Wharf neighbourhood and is connected to a shopping centre. Melbourne Arts Centre and Princess Theatre are cultural highlights, and travellers looking to shop may want to visit DFO South Wharf and Melbourne Central. Travelling with kids? Make time for SEA LIFE Melbourne, or enjoy an event or a match at Rod Laver Arena. Spend some time exploring the area's activities, including golfing and outlet shopping.

What's nearby

  • DFO South Wharf - 1 min walk
  • Crown Casino and Entertainment Complex - 8 min walk
  • SEA LIFE Melbourne - 13 min walk
  • Eureka Tower - 18 min walk
  • Melbourne Arts Centre - 10 min drive

Getting around

  • Flagstaff Station - 4 min drive
  • Spencer Street Station - 16 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • Plus 5 - 3 min walk
  • Bangpop - 3 min walk
  • Akachochin - 3 min walk
  • Pud Thai Vs Pho - 5 min walk
  • Hooks at the Yarra - 5 min walk

About this property

Pan Pacific Melbourne

5-star luxury hotel located in South Wharf
Located close to DFO South Wharf and Melbourne Convention and Exhibition Centre, Pan Pacific Melbourne provides a corner/local shop, a terrace and a shopping centre on site. Be sure to enjoy a meal at Dock 37 Bar and Kitchen, the on-site restaurant. In addition to a cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and limo/town car service
  • Express check-out, wedding services and a lift
  • Express check-in, concierge services and 8 meeting rooms
  • Guest reviews give good marks for the location
Room features
All 396 rooms boast comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning. Guest reviews highly rate the overall comfort, size rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with deep-soaking baths and free toiletries
  • 55-inch LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and mini fridges

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (AUD 24 per day)
  • Secured covered valet parking on site (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 44 for adults and AUD 19.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Dock 37 Bar and Kitchen
  • Cafe Orr
  • Dock 37 Bar and Kitchen

Things to do

  • 24-hour fitness centre
  • Shopping centre
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • Corner/local shop
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (4844 square feet)
  • Meeting rooms - 8

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • Grab bar near toilet
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 55-inch LCD TV
  • TV/satellite channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini fridge
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 65.0 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: AUD 44 for adults and AUD 19.50 for children (approximately)
  • Covered self-parking fee: AUD 24 per day
  • Valet parking fee: AUD 59 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Is Pan Pacific Melbourne pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 3 Feb 2023, prices found for a 1-night stay for 2 adults at on 9 Feb 2023 start from ₹15,004.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pan Pacific Melbourne?

Self-parking is available for AUD 24 per day. Valet parking is available for AUD 59 per night.

What time is check-in at Pan Pacific Melbourne?

Check-in is from 3:00 PM - 3:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at Pan Pacific Melbourne?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pan Pacific Melbourne located?

This family-friendly Melbourne hotel is located on the riverwalk, just steps away from Melbourne Convention and Exhibition Centre and DFO South Wharf. Crown Casino and Entertainment Complex and SEA LIFE Melbourne are also within 15 minutes. Spencer Street Station is 16 minutes by foot and Flinders Street Station is 23 minutes.

Can I cancel my reservation for free at Pan Pacific Melbourne and receive a full refund?

Yes, Pan Pacific Melbourne offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Melbourne cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1061 reviews" "
" "10 - Excellent 71%
Rating 8 - Good. 232 out of 1061 reviews" "
" "8 - Good 22%
Rating 6 - Okay. 54 out of 1061 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 11 out of 1061 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 7 out of 1061 reviews" "
" "2 - Terrible 1%

9.2/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good restaurant,easy access to convention centre & city
Stayed 1 night in Jan 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to tourist attraction, Australia Open, etc.
Stayed 2 nights in Jan 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
air conditioning made too much noise.
Stayed 1 night in Jan 2023

6/10 Okay

Firdos

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could not control room AC, so it was too cold
Stayed 5 nights in Jan 2023

10/10 Excellent

Nithiakalyaani

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything was great staying here as always. 1 small minor was the plates washed and kept in cupboard were dirty and were not checked. I had to request for soap to wash them again. Otherwise everything was great.
Stayed 1 night in Jan 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good - Nice room with view, comfortable bed, thoughtful gift. Improve - wifi was slow and so screencast kept dropping out.

6/10 Okay

Steven, Quathiaski Cove

Travelled with family
Disliked: Cleanliness, staff & service
The room was super, a nice size and a great location. But doubt it had been vacuumed in a while, hair didn't belonging to us and certainly not vacuumed while we were there. No towels one day and having booked a room for three had to keep asking for third towel, glass, tea cup etc. And the buffet although decent had a lot of fruit that might not have made another day. And was that bacon cooked? Stayed away from that. I thought for a Pan Pacific it was a decent price but the experience lacked.

8/10 Good

Deb

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff were a delight to be welcomed by and talk to at front counter, in the lift and through the building. The room for the rate was understandably NY prices, although the room seemed in need of updating, cleaning was mediocre in the bathroom and on the floor of the bathroom, very old shower set up just needing a face lift.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent service.

10/10 Excellent

Diyana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay in this hotel again. The room was very clean, spacious and comfortable. Also, the staff were accommodating and friendly.