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Pullman Melbourne on Swanston

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Minibar, in-room safe, desk, blackout curtains
Superior Room, 2 Queen beds | Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Pullman Melbourne on Swanston

UNESCO Sustainable Travel Pledge

Pullman Melbourne on Swanston

5.0 star property

9.0/10 Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services
195 Swanston Street, Melbourne, VIC, 3000

Explore the area

  • Popular LocationMelbourne Central3 min walk
  • Popular LocationQueen Victoria Market14 min walk
  • Popular LocationCrown Casino9 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)28 min drive

Room options

About this area


In the entertainment district, Pullman Melbourne on Swanston is in Melbourne Central Business District, a neighbourhood in Melbourne with good shopping. Bourke Street Mall and Melbourne Central are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit SEA LIFE Melbourne and Royal Botanic Gardens. Looking to enjoy an event or a match? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Practise your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as rock climbing in the area. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 3 min walk
  • State Library of Victoria - 5 min walk
  • Queen Victoria Market - 14 min walk
  • Crown Casino - 9 min drive

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 28 min drive


  • Dodee Paidang Swanston Street - 1 min walk
  • Hot Star Large Fried Chicken - 1 min walk
  • Boost Juice - 1 min walk
  • Collector's Corner Curtin House - 1 min walk
  • Sam Sam Korean Chicken and Beer - 1 min walk

About this property

Pullman Melbourne on Swanston

5-star luxury hotel revitalised in 2019 and located in Melbourne Central Business District
Located close to Bourke Street Mall and Melbourne Central, Pullman Melbourne on Swanston provides dry cleaning/laundry services, car hire on site and a bar. The on-site restaurant, Eva's Restaurant & Bar, features local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as a gym.
You'll also enjoy the following perks during your stay:
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge) and express check-out
  • A banquet hall, a 24-hour front desk and a computer station
  • Tour/ticket information, concierge services and a TV in reception
  • Guest reviews give good marks for the proximity to shopping
Room features
All 204 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as late-night room service and free WiFi. Guests reviews give good marks for the comfortable rooms at the property.
Extra amenities include:
  • Bathrooms with rainfall showers and hairdryers
  • LCD TVs with premium channels
  • Free infant beds, coffee/tea makers and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Chinese (Mandarin), English, French, Greek, Indonesian, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (AUD 60 per night)
  • Wheelchair-accessible parking available
  • Off-site parking within 2133 ft (AUD 24 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 15-50 per person
  • 1 bar
  • 1 restaurant
  • 24-hour room service

Restaurants on site

  • Eva's Restaurant & Bar
  • Executive Club Lounge

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms


  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Lift

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Raised toilet seat
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Renovated entire property – October 2019
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds


  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels


  • LCD TV
  • Premium channels
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar


  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties



Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately AUD 15 to 50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston Hotel
Pullman Melbourne on Swanston Melbourne
Pullman Melbourne on Swanston Hotel Melbourne

Frequently asked questions

Is Pullman Melbourne on Swanston pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at ?

As of 31 Mar 2023, prices found for a 1-night stay for 2 adults at on 26 Apr 2023 start from ₹13,198.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Pullman Melbourne on Swanston?

Valet parking is available for AUD 60 per night.

What time is check-in at Pullman Melbourne on Swanston?

Check-in is from 2:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Pullman Melbourne on Swanston?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Pullman Melbourne on Swanston located?

Located in Melbourne Central Business District, this luxury hotel is within a 5-minute walk of Bourke Street Mall and Melbourne Central. Queen Victoria Market and SEA LIFE Melbourne are also within 1 mi (2 km). Melbourne Central Station is 6 minutes by foot and Parliament Station is 9 minutes.

Can I cancel my reservation for free at Pullman Melbourne on Swanston and receive a full refund?

Yes, Pullman Melbourne on Swanston offers free cancellation on select room rates, because flexibility matters! Please refer to Pullman Melbourne on Swanston cancellation policy on our site for more details about any exclusions or requirements.




Rating 10 - Excellent. 131 out of 212 reviews" "
" "10 - Excellent 62%
Rating 8 - Good. 57 out of 212 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 15 out of 212 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 7 out of 212 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 2 out of 212 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, cleanliness and facilities. Checkin was a bit delayed but the staff gave me a drink voucher which was lovely
Stayed 1 night in Mar 2023

10/10 Excellent


Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed with nice linens. modern clean room and bathroom. Excellent breakfast and nice service all round from well trained staff. Great location in the thick of things, and so easy to walk to everything. Huge choice of restaurants in the area. Only negative is that the lobby is unappealing and icy cold from AC, so don’t recommend spending time there!
Stayed 3 nights in Mar 2023

6/10 Okay


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a twin room which was spacious and very clean. Amenities were decent, but did not match the price of the room. Basics are provided, and it was nice to have a nespresso coffee machine in the room, however, there was no milk frother or method to heat the milk to make a decent coffee. There was some delay in checking-in, waiting in line to be served as there are only two attendants available. Once checked in we were sent to our room, on opening the door we saw other guests belongings in the room. We had to go back to reception, wait in line again, and were issued a new room. We were located on the 7th floor which was quite noisy, the windows dont appear to be glazed or sealed appropriately. There was constant noise from the street and the plant/equipment on the surrounding buildings, including during the night.
Stayed 1 night in Mar 2023

10/10 Excellent


Stayed 1 night in Mar 2023

10/10 Excellent


Stayed 2 nights in Feb 2023

10/10 Excellent


Stayed 2 nights in Feb 2023

8/10 Good


Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in the CBD, within walking distance to transit, cafes, shops and restaurants. Room was clean and perfect for our group of 3.
Stayed 5 nights in Feb 2023

10/10 Excellent


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Luxurious room, comfortable bed, very clean, professional staff…what more can you ask for
Stayed 2 nights in Feb 2023

6/10 Okay


Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Muhammad E

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor valet service. The guys parked our car in the middle of the road at night. I had to force him to go to valet Broken cupboards Noisy and dodgy area The guy who checked us in said they are understaff