Search Hotels Near Marston House, San Diego

"Everything was excellent."

"Clean and near the food and tourist spots "

"Room was great but a little stuffy. A/C was limited and so was ventilation."

"When I called for a crib morning of check in, they said no problem. However when I checked in they said it’s based on availability, which makes sense but that is NOT what I was told. So no crib the first night. If I had known I would have brought my own. Oh by the way the “crib” is a pack n play. The floor smelled like weed on my floor, seems they couldn’t figure out who it was. The room layout of the room is was odd and the pictures are misleading. One overnight staff person was rude and dismissive when I inquired about the STRONG natural gas odor in the lobby. Worst hotel experience I’ve ever had, will not stay at any Best Western again."

"I booked a premium king bedroom. I was given the worst room in the worst building. I did not have a car, so I booked Uber for my commute. Every time I needed to get into my Uber or receive a package, I had to walk 2 minutes. Not even a single staff member helped me carry my luggage, even though I saw others receiving such treatment. After requesting and changing my room 2 times, I finally got a good one. During this entire time, the hotel did not provide any support to carry my belongings from one room to another. Only after asking did they provide support. There were unnecessary charges for parking vehicles and laundry that were not mentioned anywhere on the website. At the end of my stay, when I went to do the laundry, the machines were not even working. I had to wait 30 minutes and move from one building to another just to finish my laundry. These things are highly unprofessional. Later, I expected some apologies from the hotel manager. I did not even get that. I came to your hotel for a business purpose, but you guys gave me unnecessary headaches throughout my stay. Initially, there was no water in the room. When I called room service to order, there was no response. No one even followed up with me. How will you compensate for these things?"

"Travelled to this hotel with a young child, the hotel was accommodating with sleeping arrangements for an infant. The hotel offers a valet service which you basically have to use as parking is virtually non existent on the property, and they charge 30$ per night you park with valet overnight. The valet staff are mostly unprofessional and when we checked out our car reeked of weed to the point we needed to air the car out, super unprofessional and unacceptable particularly as it was a rental car and we were traveling with our baby. Raised the issue to management and was never contacted about it. Would avoid this property in the future and would advise against staying here unless there are other options available."

"The manager, Zoe, when out of her way to make our stay amazing. Excellent customer service across the board… and a great location too!"

"Great place for short trip"

"Clean rooms"