"Housekeeping solo toko una vez la puerta y abrió la puerta para meterse al cuarto yo me estaba bañando y mi esposo le empezó a decir que está está ocupado el cuarto que no entre .., Y fuimos a decirle al mánager pero fue muy grosero y nomas dijo lo siento que quieres que aga . Yo no estaba en tu cuarto para resolver el problema y no ay nada que pueda a ser levantando la voz"
"We had no water 2 out of 3 days, The room was dirty we had to use the Clorox wipes I keep in my purse to clean the floor. The temperature was freezing in my room and an inferno in the hallways."
"This hotel is extremely expensive and not recommended. I had no bath wash for three days and after numerous calls to housekeeping, finally intercepted an actual housekeeper to have the body wash filled.
Rooms are very outdated. Windows are filthy. The pool has terrible cocktail service; be sure to watch your Bill if you go to the bar because they overcharged us. We caught the error quickly. $40 for a tall mixed cocktail $23 for a short. Plus service fee. The best thing about the hotel was the Alessa Restaurant. Excellent food and service. The café is expensive but servings are very generous. Mona Ami Gabi is fair. Bobby's Burgers is expensive. Fries were mushy and not good. Milkshakes were great! Air quality is poor throughout the hotel but that seems to be standard. Casino is especially heavily laden with cigarette and cigar smoke."