8/10 Good
Theodore, Louisville
Travelled with partner
5 Jun 2023
Liked: Cleanliness, property conditions & facilities
We loved the proximity to Freemont Street and the 21 and over policy. I had heard that it could be loud but we were not on the Freemont side of the building and found it very quiet.
The pool is epic. Crazy coolest pool area I have ever seen.
We only ate at the sandwich shop in the building but found everything to be very tasty.
The staff was incredible. So friendly and helpful except two girls at the check-in. I had requested a lower room for my fear of heights. We were put on the 37th floor. As soon as I brought this up, the check in clerk became rude and combative. She said she could move us but I would have to pay more for a smaller room. I decided to just keep the curtains closed and deal with it. We had arrived before check in so they were not able to check us in at that point anyway. When we came back closer to official check in time, we spoke to a second girl who was rude from the first second.
We both agreed we would stay there again but really hope those two ladies have left by then. Absolutely every other detail was great.
It is expensive and of course they surprise you with a resort fee when you arrive but that is all Vegas.
Theodore
Stayed 4 nights in May 2023