Exterior

Reviews of The Park Kolkata

5 out of 5
The Park Kolkata
17 Park Street, Kolkata, West Bengal

Reviews

6.8
Rating 10 - Excellent. 56 out of 247 reviews" "
Rating 8 - Good. 76 out of 247 reviews" "
Rating 6 - Okay. 52 out of 247 reviews" "
Rating 4 - Poor. 30 out of 247 reviews" "
Rating 2 - Terrible. 33 out of 247 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Surajit

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
When asked for a head bed they have a plank. Finally had to sleep on the floor. . Also the condition of the rooms are bad
Stayed 2 nights in Nov 2021

8/10 Good

Vineet

Stayed 1 night in Nov 2021

2/10 Terrible

Annie, India

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience I had staying at this hotel they didn’t even gave me a bottle of water after been waiting for one hour .will ever never recommend
Stayed 1 night in Dec 2020

4/10 Poor

VJ, SFO

Disliked: Staff & service, amenities, property conditions & facilities
The front desk reception was poor/unhelpful when I checked in. That said, checkout was a breeze and a pleasant experience, staff was very helpful. Did not like the bathroom - the shower area. And on one of the days, music from the club below was too loud and filtered up to the hotel room and was quite disruptive (this was on Holi I believe)
Stayed 2 nights in Mar 2020

2/10 Terrible

Tiara

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Doesn't have a five star ambience. Grandeur was missing.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

MSK

Liked: Staff & service
Disliked: Property conditions & facilities
the location and staff behaviour were highlights but room was stinking like old property and the Furniture and amenities surely need some changes .
Stayed 2 nights in Feb 2020

2/10 Terrible

Zee, NY

Business traveller
Disliked: Cleanliness, staff & service
It was just a horrible and worse experience of our lives ever.. When it comes to staying in a five star hotel. The staff had no clue what they were doing. We checked in , got our keys and when we went up to our room.. we swiped the card , door opens and we see a half naked man in the bed jerking himself off !!! We rushed out of the door .. went downstairs to the reception and they were not even sorry... just handed us another key and said it was just a system error. 2nd : we couldn’t sleep all night because they have night club in the same Bldg and it was too loud. 3rd: the bedsheet , pillows everything looked as if never changed, and stinky. Also, we prepaid for two nights but after thai experience we left the first night and decided not to stay the other night.. and we never got our money refunded. I had no energy to argue with the most unprofessional, untrained staff so we decided to let it go. One word : pathetic!
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2019

6/10 Okay

Ashish Anand

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Just ok , nothing extraordinary
Check in requires more than 40 minutes, the in room dining service is pathetic although quality of food is good. It’s a pure business hotel would not recommend any one going out for leisure or couples trip. Mini bar charges are arrogant, can’t even enjoy dinner at their restaurant as they are most of the times booked for marriages or parties
Stayed 1 night in Dec 2019

8/10 Good

Moinul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Mayank

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 4 nights in Nov 2019

8/10 Good

Md Saidul Islam

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Nov 2019

6/10 Okay

Yogesh

Stayed 2 nights in Nov 2019

4/10 Poor

Cibi

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too much to handle
House keeping and room service calls took a lot of time to arrive . Breakfast inclusion or not was forever confused . Looked like a dis connected system
Stayed 4 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Avoid ...try some other hotel
Good location, breakfast and food in general. Run of the mill hotel and poor service! Bathroom was leaky and had water accumulation on floor from leaky faucet! Hidden charges for water bottles!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a bit of a troublesome start, however things got a lot better including complimentary wine and snacks as apology and free drop to the airport. Room service and check in are bit slow though. Love the location and tasty breakfast buffet.
Stayed 6 nights in Oct 2019

2/10 Terrible

Mohammed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel serves no good
Stayed 2 nights in Oct 2019

4/10 Poor

Traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old property. Towels were not cleaned. The floors are not cleaned. It looked like a run down Las Vegas Hotel.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Front desk - reception staff very cordial & hardworking I absoy salute them for their commitment Towards their job & responsibility. They have been squeezed
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Noisy area staff is not prompt. Need improvements in staff services and alertness
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To me it was good. Location was good, food was good and I really enjoy the night atmosphere.
Stayed 2 nights in Jul 2019

10/10 Excellent

Worldtraveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choice of restaurants is top-notch. Staff was very friendly and professional. Location is great - lot of shopping, entertainment close to the hotel.
Stayed 1 night in Jul 2019

8/10 Good

Bayzid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Chyne

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and restaurants especially thai food entertainment amazing the gym spa and pool
Stayed 3 nights in Jun 2019

10/10 Excellent

Farhana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It was wonderful.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located, close to great restaurants, interesting book shops, and Museum. A pleasant way to spend time after a business meeting.
Stayed 2 nights in Jun 2019

8/10 Good

Bayzid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
First of all, I would like to thank Sansmit, the Assistant Lobby Manager. I was very upset at the way I was handled by the young ladies during checkin and their inability and/or unwillingness to resolve the problems I faced on the first night. However, when I brought the issues to the knowledge of Sansmit, he acted on it right away and took care of me extremely well. I can not but thank this gentleman for his help. He is the kind of staff that Park should have. At the end of the day, I am very satisfied and enjoyed my stay at Park thanks to Sansmit. However, I would suggest that Park employs staff that take care of the guests unlike the one’s who proved their ineffiency at taking care of me on my first evening there. I will stay there again if the Park management makes sure that they have the proper staff, whose duty is to take ultimate care of it’s guests. If you run into problems there, please bringit to the management’s notice. They will take care of you. That is what I experienced and commend the manager for taking quick action to satisfy the guest.
Stayed 2 nights in Jun 2019

2/10 Terrible

Subir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long ago awesome, turned bad, now worse
Hotel Park, Park Street Kolkata Once deemed as Kolkata's iconic hotel. Amazing stay experience. Best in class. Room Booked and paid for- Luxury, Room received- Economy room. No explanation, no refund Check-in: Delay by 30 minutes Electrical sockets: Not working Wifi: Not working Water bottles: Chargeable Food rates are quite cheap here- I ordered TWO DIET COKE cans and signed a bill of JUST Rs 1240. This is definitely iconic. I am definitely staying again!
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and modern amenities in the property. Staff are cordial and with smile. Great breakfast and nice night clubs. Overall value for money
Stayed 2 nights in Jun 2019

2/10 Terrible

vIKAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy
Not so good.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Clean facility and friendly staff.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Five Star hotel experience. A safe and clean oasis within Kolkata.
Stayed 1 night in Mar 2019

6/10 Okay

Chi Wai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improvement in staff
Service has big big room for improvement.
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service
For proposing that this is a 5-star hotel is a bit much. Although some of the staff was quite friendly, I was surprised by the desk staffs' difficulty to smile. Our room was quite small and not well maintained. The tops of all surfaces needed a good scrub, and the lockbox and hairdryer did not work. Furthermore, there were two nightclubs on the property. You could hear the thumping from the bass until the early morning (mind you we were on the 4th floor). I was not impressed when I checked in because many of the drunk club patrons had spilled onto the lobby during our check-in. Overall, the hotel requires a proper updating in terms of cleanliness and staff friendliness.
Stayed 4 nights in Apr 2019

10/10 Excellent

Vikrant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great stay as the nightclub shut by 12 and sleep was possible!
Stayed 2 nights in Apr 2019

10/10 Excellent

REZWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Nice
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
Extremely noisy....dirty room ...smelly toilet very old carpets
Stayed 3 nights in Mar 2019

2/10 Terrible

Guru, California, USA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Clearly, the property needs an upgrade and the staff needs to be retrained. Check-in process is painstakingly slow. The room initially given was right next to the one where renovation of some kind was taking place - it was noisy, to put it mildly. Room service is slow, the menu needs updating. Room phone menu needs updating. Newspapers are optional, yet never told so upfront. There is enough revenue coming from the dance club and The Park, nationwide, seem to be benefitting more from that and that seems to be taking attention away from the hotel guests.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019