Search Beach Resorts & Hotels in Historic Kailua Village

"The day after the Kona Low storm the open lobby was available for a wonderful hot breakfast. The staff were all very attentive and friendly, even though everything around them was affected. Our room was on the mauka side and the view in the morning was lovely. Quiet and well-kept, would definitely stay again"

"Given that our stay was the week of a horrendous storm the staff were friendly and courteous. Housekeeping provided great service with friendly attitudes. Hotel providing guests with breakfast and dinner was a very generous offering. Thank you!"

"Approached the front desk to ask if they had a room for 4 stranded travelers. We were asked bruskly what flight had been canceled. We explained that we were kamaaina and we were stranded because the road had been closed between kona and ocean view. We were once again told bruskly that she had a room available, but we didn't qualify for stranded traveler.And they did not accept walk in business.So we would have to book a full price room online only. So much for aloha! Ended up paying close to seven hundred dollars , including an outrageous forty dollars for parking! The facility and the room itself was more in keeping with a two hundred dollar rate. After checking in and then being misinformed about dining facilities for that evening and the next morning, we went to the drive through fast food joint and headed to our room for the night. All in all, marriott ended up adding insult to injury that stormy evening."

"no ocean view , there was a hot tub but we did not partake"

"There was ongoing construction duringour stay. Workers were on our lanai/balcony working during the day. It was loud, noisy and invaded our privacy. We had to vacate the room by 8:00 am and not return until 5:00pm due to the workers. The lanai/balcony was closed off and locked so we could not use it at all, even in the evening after the workers left for the day. There was construction scafolding and netting set up across our lanai obstructing our ocean view. The Kona Reef staff on site refused to contact Raintree Vacation Club management for us so we could file a complaint and discuss a resolution. We were informed by the Kona Reef staff there were no other available rooms we could move into. "

"Room was 241 was horrible. When asked the owner to correct the issues They just accused us of insane things and ignored us. We paid to move respond. Expedia only reimbursed 1/2 because owner said they addressed it even though they didn’t. We had many pictures showing issues and zero attempt was made to correct it. Will we be use Expedia gain "