Search Hotels Near El Rey Ruins Trailhead, Cancun

"Would give this 5 starts but had to do 4 due to being placed in a room that was out dated, inoperable AC m, dirty throw pillows, dirty chair, etc. hotel lobby staff upgraded the room to an ocean front the same day. Staff was accommodating, food was surprisingly good as well as drinks. No complaints other than the first room."

"We arrived Sunday afternoon, never received welcome drink, day after we got there jackhammers started working on swim up rooms 2 floors down from us, couldn’t even sit on our beautiful ocean view terrace, dust and chunks of cement was everywhere including the shades at buffet, food was mediocre at best, but staff was accommodating, not much night life as everything outside shuts down at 7 which was disappointing coming from a cold climate, i think we should be comp’d for the jackhammering, it seemed like it was a very quickly built hotel that now needs repairs"

"Clean room Staff very polite and friendly and professional Kids friendly "

"Everything was amazing, customer service. Food was delicious only thing bad was the communication for transportation to the airport. "

"Room smelled bad.. property needs alot of maintnence... its really run down... Restaraunt was awfull ... not a very good choice"

"Clean room, friendly staff, beautiful ocean views, loved the outdoor pool activities, do wish the swim up bar would stay open longer though."

"We had a great stay with our 3 young children. We are not overly picky people, so we were okay with some things that others may not be. For example out balcony light just didn't work and the shower head was very loose. But this was all workable for us and did not affect our stay. My only really complaint would be that the beach was not as well maintained as I would have liked, there was a lot of seaweed on the beach daily. The reservations were easy to make. There's lots of pool options, in the sun and in a covered area. The kids areas are fantastic. The nightly entertainment was mediocre. We went to 2 and decided there were better things to do than go to the shows for the rest of our stay. Overall we thoroughly enjoyed our time, the kids had a blast and we got the relaxing getaway we all needed."

"Had a lovely 5 night stay . Food at the all day dinning restaurant Vela had much more flavour to it compared to the some of the speciality restaurant. The Italian restaurant La Luce has a fantastic view with a amazing sunset. The food there was also good. Housekeeping and room service does take a while but this is to be expected given the size of the property. Overall a pleasant stay."

"The resort is very boring, the food doesn’t taste good and the drinks suck."