El Guincho Hotels from ₹3,876

"Great hotel. Clean. Staff are kind and helpful. Rented the guitar to play and it was amazing. Went half board. "

"I was in a room facing the hotel pools, so no view to speak of. Good central location age easy to enjoy the ocean across the street. Julio ( I hope i have the spelling correct was amazing in the dining room. Very welcoming and willing to speak English and help me out. Room cleaning was equally amazing and accommodating to my requests not to have the room done everyday. Overall i found the housekeeping to be very environmentally aware. Older ladies in the front desk could do with some customer service training. "

"We were upgraded to an Ocean View Suite and it was superb. The views were amazing. It was my birthday while there and we came back to our room to find a balloon, Cava and chocolate, it was a lovely surprise. Every single member of staff was friendly and helpful. We often stay in Puerto de la Cruz but until now have never found accommodation we were happy with. Now we have and we will definitely stay again. Small but important thing… the balcony door did not have a handle outside. The door had closed itself behind my husband while he was outside and he couldn’t get back in! Luckily, I could open the door but if we had both been out there, we would have been stranded! "

"The view was brilliant! Staff were friendly, we had a great time ."

"Nice hotel, lovely spa but the only issue is you have to pay additional fees even if you’re a hotel guest to use at the spa and that’s excluding treatments!"

"A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back! "

"Nice spacious room, cleaned daily. Very polite staff, great amenities, especially for children. Lovely location, right on the coast with a nice promenade in front but no beach worth mentioning! Lots of sun chairs ( in February/ March) . The only problem we had was the food was a bit cold, some meat tough and there were only buffets, no al a carte. Such a pity. But for the money it was good value. "

"The staff was polite and helpful, the view from the room was outstanding, the food was good. The only issue was the noise made by the chairs in the dining room from the 14th floor but if you wake up before breakfast and go to bed after dinner, it is not an issue."

"Reception staff were rude, pressured us to pay additional fees which were not incurred. Sadly this totally ruined an otherwise faultless experience "