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"We had our first family holiday with our little one here. By far the best part of this hotel is it's people - everyone is incredibly friendly and helpful with special shoutouts to Chyntia in the restaurant (who always kindly washed bubba's bib for us), Enrique at the Pool restaurant with his amazing sense of humour and Adonis at the pool bar. There are many others I'd like to shout out but can't remember names! The pools are lovely and the evening band / singer entertainment was always great. We went all inclusive - there were some times (e.g. 5.30-6.00) when we couldn't get food which made it harder with feeding bubba (although this could be because we are out of season) but otherwise the food was always nice and there was a good variety. The views are lovely and the rooms are clean and well presented. The cleaning staff are also incredibly helpful and efficient. We had a lovely time here."

"Lovely hotel experience, very premium experience in a nice location. The breakfast was well worth it and the pool area had plenty of seating (though I'd still recommend going early to get seats). The spa was also very worth the price. My main concern is that the Preferred Club breakfast was not worth the extra cost. The breakfast in the main area was better than the a la carte option. Though the nice part of the preferred club was the separate cabanas and afternoon snacks/booze. I would stay here again, staff made everything possible to give us a good experience. Letting us stay extra hours because of our flight being later in day"

"We had a see / pool view. The hotel was said to be 4 star. Was more like a 2 star. I have travelled to most countries and this hotel was the most disappointing. Very dated. Broken tiles everywhere. The bath un usable. Lime scale thick in bath .urine stains at the base of the toilet. Wood in room very chipped. Dirt mostly around the edges of the floor. No fly screen on the patio doors. Fridge was very rusty. I was bitten quite badly the first night.second night the same pulled back sheets and found bugs in the bed . I did take pics of them.the staff were willing to listen and help. But the damage was done the bites l had received in the bed were infected so needed treatment right away ended cutting my holiday short and leaving the hotel early so l could get back to Scotland and get medical advice. "

"Very.good room, staff great, wifi good, breakfast exelant."

"Room was good the pool was great and the reception staff were fantastic. The pool bar meal was poor and the bar staf need more training."

"A truly 5 star hotel, superb facilities and outstandingly friendly staff, we were made to feel genuinely welcome. Room was spacious and comfortable, dining was great. We can’t wait to come back! "

"Great location. Average clean room and friendly staff "

"Reception staff were rude, pressured us to pay additional fees which were not incurred. Sadly this totally ruined an otherwise faultless experience "

"Very helpful staff. Clean facilities. Lots of nice pools. Good restaurants. Nice place, but the people make it."